Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine

Matthew Branch | Page 7

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
88 Reviews
5.0

88 Reviews

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88 Reviews of Matthew Branch

June 03, 2024

Dealership Rating
Employee Rating

Attentive, on time, kept me well informed, out quickly. Did not feel like I was being oversold! More

by dockingjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin

Jun 04, 2024

Five Star Subaru of Grapevine responded

Thank you, dockingjr, for choosing the Five Star Subaru for your vehicle maintenance. Transparency is part of our process and we welcome you to call 817-438-1700 with questions any time. Enjoy your Subaru! Take care, Jakob Ritter, Service Director

May 30, 2024

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Employee Rating

Top notch service department. I only had recall work done here so I can't attest to their prices, but the experience was great. Didn't feel like they were trying to sell me on eve More

by erica_c_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

Five Star Subaru of Grapevine responded

Erica, We appreciate helping with your vehicle recall at Five Star Subaru. When Matthew or I can share our Subaru knowledge, please call 817-438-1700. We are here to help in any way we can. Enjoy your ride! Best regards, Jakob Ritter, Service Director

May 26, 2024

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Subaru of Grapevine is really the best. Friendly service and kind people make the experience wonderful. More

by rodriguez.lynn.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2024

Five Star Subaru of Grapevine responded

Lynn, Thank you so much for recognizing the many Five Star Subaru staff! We are grateful to call you our customer and friend. When you need our advice, please call 817-438-1700. We look forward to sharing our knowledge. Best regards, Jakob Ritter, Service Director

May 11, 2024

Dealership Rating
Employee Rating

The Five Star Subaru of Grapevine performed an excellent service for our Subaru Forester today.Our waiting was very comfortable at their waiting lounge, plenty of choices of coffee, drinks and snacks. Thank More

by MILOGUZMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2024

Five Star Subaru of Grapevine responded

MILOGUZMAN, Thank you for recommending our services at Five Star Subaru. We want you comfortable when you wait and while you are driving your car. Call on us again at 817-438-1700. We appreciate you! Best regards, Jakob Ritter, Service Director

May 08, 2024

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Employee Rating

They serviced my vehicle today and everyone I encountered were friendly, eager to help and patient. I really liked how the kindness was consistent with everyone waiting in the service area. More

by akolanowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle in the valet service

May 09, 2024

Five Star Subaru of Grapevine responded

Akolanowski, Thank you for choosing the Five Star Subaru service team to care for your car. Sharing our knowledge is only a phone call away. Reach us at 817-438-1700 any time you have maintenance or repair questions. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

April 10, 2024

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Employee Rating

Excellent service, car was inspected, oil charged, filter replaced, washed and cleaned. That's why I always return to them each time. More

by Besa.Bauta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis

Apr 10, 2024

Five Star Subaru of Grapevine responded

Besa.Bauta, It's great to hear that you had such a positive experience at Five Star Subaru! We're glad that our comprehensive service keeps you coming back. Thank you for your loyalty, and we look forward to serving you again in the future! Let us know when to expect you at 817-438-1700. Take care, Jakob Ritter, Service Director

April 07, 2024

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Employee Rating

My new service adviser is very dedicated to pleasing the customer. His communication with us was flawless, both this time and the last. Thanks. More

by ChoDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Apr 08, 2024

Five Star Subaru of Grapevine responded

ChoDog, Providing exceptional customer service is always our top priority, and it's wonderful to know that Matthew and Jose delivered on that commitment. We greatly appreciate your feedback and your continued trust in Five Star Subaru. If there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. Thank you, Jakob Ritter, Service Director

March 30, 2024

Dealership Rating
Employee Rating

Matt Branch was my Service Advisor - Very Professional and thats all I have to say More

by howiewalling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2024

Five Star Subaru of Grapevine responded

Howiewalling, Thank you for your comments. We're happy to hear that Matt provided you with professional service during your visit to Five Star Subaru. Your satisfaction is our priority, and we're focused on meeting your expectations in our service center. Call 817-438-1700 whenever you need vehicle advice. Safe travels, Jakob Ritter, Service Director

March 25, 2024

Dealership Rating
Employee Rating

Fast, friendly, and affordable. I will go back again and refer my friends and family. More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Five Star Subaru of Grapevine responded

DP, We appreciate knowing your Five Star Subaru service visit went well. Matthew and our techs want to hear from you at 817-438-1700 when you need vehicle advice. Don't hesitate to let us know when you have concerns. Safe travels, Jakob Ritter, Service Director

March 14, 2024

Dealership Rating
Employee Rating

Five Star was actually a miss when I visited them interested in buying a car last year. However, multiple bad experiences with other dealers brought me back to them for service today and they knocked More

by heajohns23
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Earnest

Mar 15, 2024

Five Star Subaru of Grapevine responded

Heajohns23, We appreciate your return to Five Star Subaru. Thank you for the second chance to prove that customer satisfaction is a priority. We hope to hear from you again at 817-438-1700. Call any time you need our vehicle advice Sincerely, Jakob Ritter, Service Director

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