Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine

Matthew Branch | Page 7

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
100 Reviews
5.0

100 Reviews

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100 Reviews of Matthew Branch

September 26, 2024

Dealership Rating
Employee Rating

Matt was friendly, caring and properly communicative with me. He explained the process thoroughly so I knew what to expect More

by Noelle273
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2024

Five Star Subaru of Grapevine responded

Thank you, Noelle273, for taking the time to rate your visit to Five Star Subaru. Matt and our techs continue to be available at 817-438-1700. Let us know how we can help you enjoy your car. Take care, Jakob Ritter, Service Director

September 10, 2024

Dealership Rating
Employee Rating

Excellent customer service, quick and efficient. I’m new in town and will definitely use this dealership again. More

by TxChantilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Five Star Subaru of Grapevine responded

Welcome to the area, TxChantilly! We are so happy you choose Five Star Subaru for your car. Reach Matthew and our service team any time at 817-438-1700. We are here to help you enjoy your ride. Thank you, Jakob Ritter, Service Director

September 06, 2024

Dealership Rating
Employee Rating

Wonderful service experience. Thoroughly explained all my options, and helped me pick what was best for us. Very quick, and kept me updated along the way. More

by Jason T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin - walked me through whole process and kept me updated! Great job.

Sep 06, 2024

Five Star Subaru of Grapevine responded

Jason, Matthew and the Five Star Subaru team remain focused on providing you with reliable service and an enjoyable driving experiences. If you have any questions or need assistance, please don't hesitate to contact us at 817-438-1700. Safe travels and thanks for your endorsement. Take care, Jakob Ritter, Service Director

August 30, 2024

Dealership Rating
Employee Rating

The whole crew was awesome. They took care of me and all my needs. A More

by GCABRERA430
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Derek Adams , Dayton Gidcumb

Aug 31, 2024

Five Star Subaru of Grapevine responded

GCABRERA430, Thank you for shopping at Five Star Subaru. Customer satisfaction is a priority and we remain available at 817-438-1700 to address additional vehicle questions. We are here to help you enjoy your ride. Take care,David Cheney, General Sales Manager

August 23, 2024

Dealership Rating
Employee Rating

Service Department is always professional, communicative, thoughtful and courteous. Keep up the good pay and benefits for your employees so they can continue happily take care of your customers! More

by caitlinmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Five Star Subaru of Grapevine responded

Thank you, caitlinmarie, for endorsing the Five Star Subaru service department. Matthew and our techs remain available at 817-438-1700. Give us a call any time you have maintenance or repair concerns. Safe travels, Jakob Ritter, Service Director

August 21, 2024

Dealership Rating
Employee Rating

Five Star and their service team are the best. They have always gone above and beyond. More

by Jcorley67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Darryl Frazier

Aug 21, 2024

Five Star Subaru of Grapevine responded

Jcorley67, We appreciate you at Five Star Subaru. Our advisors and techs welcome the chance to offer up advice. Reach us at 817-438-1700. It will be great to see you again. Thank you, Jakob Ritter, Service Director

August 16, 2024

Dealership Rating
Employee Rating

Convenient location; Exceptionally clean facility: friendly, engaging staff; comfortable waiting lounge; well stocked snacks and drinks; under promised and over delivered ( projected 3 - 4 hours, was More

by JTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2024

Five Star Subaru of Grapevine responded

JTP, Thank you for taking the time to share your Five Star Subaru experience. Timely service is the goal and we are happy to hear we were able to get the job done to your satisfaction. Reach us again at 817-438-1700. We appreciate being your auto center. Best regards, Jakob Ritter, Service Director

August 16, 2024

Dealership Rating
Employee Rating

We are from Oklahoma City attending a conference in Dallas , long story short our Outback was vandalized and a window broken , Five Star Subaru helped us get back on the road , ( thanks Doug ) AWESOME More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Deion Thomas

Aug 17, 2024

Five Star Subaru of Grapevine responded

Chuck, We were more than happy to take some of the stress out of your unfortunate issues. We hope you were able to enjoy your conference and if you are ever back in town and need our help , call 817-438-1700. We will be ready to assist at Five Star Subaru. Safe travels! Best regards, Jakob Ritter, Service Director

August 10, 2024

Dealership Rating
Employee Rating

Always a great experience and friendly staff. I would highly recommend this dealership to anyone. More

by CHRISPROBBINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2024

Five Star Subaru of Grapevine responded

Chris, We appreciate the chance to help with your auto care at Five Star Subaru. Thank you for your business and recommendation. We look forward to scheduling future appointments at 817-438-1700. Safe travels, Jakob Ritter, Service Director

August 08, 2024

Dealership Rating
Employee Rating

Great vibe at 5 Star Subaru. Buying a new car should be FUN, and this was. We laughed and laughed! More

by ellie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tobias Awoniyi

Aug 08, 2024

Five Star Subaru of Grapevine responded

Thank you, ellie, for shopping with us at Five Star Subaru! We want our customers to feel at ease. Should you have questions about your Subaru, please reach us at 817-438-1700. We are here to help you enjoy your car. Take care, David Cheney, General Sales Manager

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