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Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine

Matthew Branch | Page 6

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
94 Reviews
5.0

94 Reviews

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94 Reviews of Matthew Branch

November 11, 2024

Dealership Rating
Employee Rating

service is alway great they go out of their way to always help me your dealership is always clean waiting area is great my service advisor is great More

by jboyd1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Five Star Subaru of Grapevine responded

Thank you, jboyd1935, for taking the time to rate your Five Star Subaru experience. Between visits, reach Matthew or me at 817-438-1700. We want to make certain you fully understand your car. Safe travels, Jakob Ritter, Service Director

October 30, 2024

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Employee Rating

Excellent customer service, impressed with the quick turnaround! Will definitely be making Grapevine Subaru my go to place to get my car serviced More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis L, was my go to guy!

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Nov 01, 2024

Five Star Subaru of Grapevine responded

Ron, We appreciate your business and your kind words. We're thrilled to hear that you had a positive experience at Five Star Subaru. Matt, Travis, or I can be reached at 817-438-1700 for advice any time. Safe travels! Take care, Jakob Ritter, Service Director

October 19, 2024

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Employee Rating

Efficient, great waiting room, very helpful. Matt was knowledgeable about replacing my recalled battery and reminding me I could call my roadside assistance to get it started! More

by susangebren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2024

Five Star Subaru of Grapevine responded

Susan, Thank you so much for endorsing Matt and the Five Star Subaru service department. Our team is focused on your ownership experience. Reach Matt and our techs at 817-438-1700 whenever you have vehicle questions. Take care, Jakob Ritter, Service Director

October 10, 2024

Dealership Rating
Employee Rating

Very impressed with service and everyone we encountered. Matt was very professional and efficient. While we waited we were joined by a lovely young lady who showed us some used Foresters. Very pleased! More

by kbrunet420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2024

Five Star Subaru of Grapevine responded

Kbrunet420, Thank you for choosing Five Star Subaru for your vehicle care. Matthew is focused on customer care and satisfaction. Between visits, please reach out to 817-438-1700 when you need advice. We look forward to serving you again. Take care, Jakob Ritter, Service Director

September 26, 2024

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Employee Rating

Matt was friendly, caring and properly communicative with me. He explained the process thoroughly so I knew what to expect More

by Noelle273
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2024

Five Star Subaru of Grapevine responded

Thank you, Noelle273, for taking the time to rate your visit to Five Star Subaru. Matt and our techs continue to be available at 817-438-1700. Let us know how we can help you enjoy your car. Take care, Jakob Ritter, Service Director

September 10, 2024

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Employee Rating

Excellent customer service, quick and efficient. I’m new in town and will definitely use this dealership again. More

by TxChantilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2024

Five Star Subaru of Grapevine responded

Welcome to the area, TxChantilly! We are so happy you choose Five Star Subaru for your car. Reach Matthew and our service team any time at 817-438-1700. We are here to help you enjoy your ride. Thank you, Jakob Ritter, Service Director

September 06, 2024

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Employee Rating

Wonderful service experience. Thoroughly explained all my options, and helped me pick what was best for us. Very quick, and kept me updated along the way. More

by Jason T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin - walked me through whole process and kept me updated! Great job.

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Sep 06, 2024

Five Star Subaru of Grapevine responded

Jason, Matthew and the Five Star Subaru team remain focused on providing you with reliable service and an enjoyable driving experiences. If you have any questions or need assistance, please don't hesitate to contact us at 817-438-1700. Safe travels and thanks for your endorsement. Take care, Jakob Ritter, Service Director

August 30, 2024

Dealership Rating
Employee Rating

The whole crew was awesome. They took care of me and all my needs. A More

by GCABRERA430
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Derek Adams , Dayton Gidcumb

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Aug 31, 2024

Five Star Subaru of Grapevine responded

GCABRERA430, Thank you for shopping at Five Star Subaru. Customer satisfaction is a priority and we remain available at 817-438-1700 to address additional vehicle questions. We are here to help you enjoy your ride. Take care,David Cheney, General Sales Manager

August 23, 2024

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Employee Rating

Service Department is always professional, communicative, thoughtful and courteous. Keep up the good pay and benefits for your employees so they can continue happily take care of your customers! More

by caitlinmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 24, 2024

Five Star Subaru of Grapevine responded

Thank you, caitlinmarie, for endorsing the Five Star Subaru service department. Matthew and our techs remain available at 817-438-1700. Give us a call any time you have maintenance or repair concerns. Safe travels, Jakob Ritter, Service Director

August 21, 2024

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Employee Rating

Five Star and their service team are the best. They have always gone above and beyond. More

by Jcorley67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Darryl Frazier

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Aug 21, 2024

Five Star Subaru of Grapevine responded

Jcorley67, We appreciate you at Five Star Subaru. Our advisors and techs welcome the chance to offer up advice. Reach us at 817-438-1700. It will be great to see you again. Thank you, Jakob Ritter, Service Director

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