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Matthew Falcon
Matthew Falcon at Liberty Honda

Matthew Falcon

Shuttle Driver

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.7
69 Reviews
4.7

69 Reviews

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69 Reviews of Matthew Falcon

September 05, 2025

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Employee Rating

Very professional and helpful on every aspect of their work. Didn't guve up on the first try trying to fix the issue on my vehicle More

by DIANNEADAMS94
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Recommend Dealer
Yes

Other Employees Tagged: Scott Brewer

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Sep 05, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 05, 2025

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They were so nice, I called and they took me in right away, I didn't have to schedule an appointment, they were very nice to accommodate me, I was so stressed with what was going on with the car, they ma More

by christinawlopez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer

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Sep 05, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

September 04, 2025

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Employee Rating

Service department always keeps up to date and finishes in timely fashion. Highly recommend anyone to get service done in Hartford location More

by B
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer , Nelly Justiniano and svetlana reish

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Sep 04, 2025

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 01, 2025

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Excellent customer service skills, knowledgeable about the product and one of the better personalities I have encounter at the dealership in a long time. More

by SHARON.MASHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Brewer

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Aug 01, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

July 31, 2025

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The communication was prompt, accurate, and frequent. I really appreciated that and the use of a loaner while my car was being serviced. More

by wetherelldanielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer

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Jul 31, 2025

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

July 23, 2025

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Employee Rating

I think the staff would be better if they were a little more caring and supportive. Other than that, I love Liberty Honda. More

by Bugradandil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer

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Jul 23, 2025

Liberty Honda responded

Thank you for this feedback. We always aim for a 5-star experience, and we're sorry that we fell short here. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 10, 2025

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Liberty Honda has been my dealer of choice for many years. They have always given me great service. More

by gerry.gibson1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer

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Jul 11, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2025

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Great experience in repairing my car two times once in 2020 and once may 2025. Great job on the repair and communication. More

by emwilson74
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Moser

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Jun 26, 2025

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 26, 2025

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Employee Rating

Associate who handled my last visit was professional and courteous. The service was quick and complete More

by JOSEPHSPANGNA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer

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Jun 26, 2025

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 24, 2025

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Employee Rating

Communication great. Service was on time and effective. Good job and very happy with results More

by shaicassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer

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Jun 24, 2025

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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