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Matthew Hay

Overview Reviews (23)

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Matthew Hay

Matthew Hay | Page 2

Service Writer

Eagle Chevrolet Buick GMC

329 E Main St
Morehead, KY 40351

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4.8

23 Reviews

Overview Reviews (23)

Dealership Experience

1 yr, 1 mo

Industry Experience

38 yrs, 5 mos

Languages Spoken

English

4.8

23 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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23 Reviews of Matthew Hay

June 20, 2026

Dealership Rating

Employee Rating

Great service. Had a tire sensor failure and it was replaced kin a jiffy. very friendly and concerned staff for the welfare of the customer. Had a tire sensor failure and it was replaced kin a jiffy. very friendly and concerned staff for the welfare of the customer. More

by vcnt.cano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Adams, Dan Boyd, Casey Desotell

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Jun 22, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad we could get your tire sensor replaced quickly and get you back on the road in no time. It’s wonderful to hear our team was friendly and genuinely concerned about your needs. We appreciate your kind words and thank you for choosing Eagle Chevrolet GMC!

June 19, 2026

Dealership Rating

Employee Rating

Always very professional and helpful. It’s a pleasure to walk through the door and being greeted with a smile. I have to say the same about Alex the service manager. Good people. It’s a pleasure to walk through the door and being greeted with a smile. I have to say the same about Alex the service manager. Good people. More

by jeff31305

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hunter Jarvis , Nathan Calvert

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Jun 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad to hear our team consistently provides a professional and helpful experience. Being greeted with a smile and feeling welcomed is exactly what we strive for. We’ll be sure to share your kind words with Alex as well. We truly appreciate your continued support and thank you for choosing Eagle Chevrolet GMC!

June 18, 2026

Dealership Rating

Employee Rating

My car is modified they knew that still charged me for 6 hours and didn't fix anything. They should've known when I brought it in they couldn't work on it it shouldn't have taken 6 hrs hours and didn't fix anything. They should've known when I brought it in they couldn't work on it it shouldn't have taken 6 hrs More

by dfultz01

Verified Customer

Recommend Dealer

Other Employees Tagged: Matthew Hay

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Jun 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for your feedback. We understand your frustration and are sorry to hear you were disappointed with your visit. Diagnosing concerns on modified vehicles can sometimes present challenges that aren't apparent at check-in, but we understand your concern regarding the time spent and the outcome of the diagnosis. We would appreciate the opportunity to learn more about your experience and discuss your concerns further. Please give us a call at 606-548-5866 and ask for our Service Manager. Thank you for bringing this to our attention.

June 16, 2026

Dealership Rating

Employee Rating

Solid dealership Great employees. Always treated with a smile and a Thank You got your business Always treated with a smile and a Thank You got your business More

by boydbj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittney Compton, Jason Dickey, Rick Adams, Dan Boyd, Casey Desotell

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Jun 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re proud to have such a great team, and we’re glad you’re always greeted with a smile and made to feel appreciated. Thank you for your kind words and continued support. We truly appreciate your business and thank you for choosing Eagle Chevrolet GMC!

June 14, 2026

Dealership Rating

Employee Rating

Everything went great. They got me in and out quick. Very pleased with this dealership They got me in and out quick. Very pleased with this dealership More

by Briansl918

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 15, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad everything went great and that our team was able to get you in and out quickly. We truly appreciate your kind words and are pleased to hear you had a great experience with our dealership. Thank you for choosing Eagle Chevrolet GMC!

June 13, 2026

Dealership Rating

Employee Rating

Very pleased with my deal! Savanna was friendly knowledgeable and easy to deal with! She was patient and tolerant with someone who is technologically dumb and help me to unders Savanna was friendly knowledgeable and easy to deal with! She was patient and tolerant with someone who is technologically dumb and help me to understand all the gadgets before we left the dealership! She even called to make sure that I was catching on with how the truck works! More

by lefty40351

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Rick Adams , Savanna Wright, Doug Hopson

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Jun 15, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re thrilled to hear that Savanna made your purchase experience such a positive one. Taking the time to explain all the features, answer questions, and follow up after the sale is the kind of customer care we strive to provide. We’re glad she helped you feel comfortable and confident with your new truck. Thank you for your kind words and for choosing Eagle Chevrolet GMC!

June 11, 2026

Dealership Rating

Employee Rating

Very courteous and helpful. Thanks for getting my vehicle in for service at a very stressful time. Family member was in hospital. Thanks for getting my vehicle in for service at a very stressful time. Family member was in hospital. More

by carolhale1958

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team was able to get your vehicle in for service when you needed it most. We understand how stressful situations involving a hospitalized family member can be, and we’re grateful we could help make things a little easier during that time. We appreciate your kind words and thank you for choosing Eagle Chevrolet GMC!

June 11, 2026

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Employee Rating

Matthew was kind on the telephone call as well as in person. He was very polite, considerate, and friendly. I would recommend him as a service representative. person. He was very polite, considerate, and friendly. I would recommend him as a service representative. More

by tlbradley1965

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Boyd

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Jun 12, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad Matthew provided such a positive experience both over the phone and in person. His kindness, professionalism, and dedication to our customers are greatly appreciated. Thank you for your recommendation and for choosing Eagle Chevrolet GMC!

May 28, 2026

Dealership Rating

Employee Rating

Matthew Hay kept me informed and up to date on the progress of my truck repairs. Technician Daniel Williams did a great job fixing the emissions problem which cleared the check-engine light and replac progress of my truck repairs. Technician Daniel Williams did a great job fixing the emissions problem which cleared the check-engine light and replacing the thermostat. More

by OPER4B

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay

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Jun 02, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad Matthew Hay kept you informed throughout the repair process and that Daniel Williams was able to get your truck repaired and back on the road. We appreciate your kind words and thank you for choosing Eagle Chevrolet GMC!

May 26, 2026

Dealership Rating

Employee Rating

Quick and easy. is the best way to say it Matthew was very professional and personable. is the best way to say it Matthew was very professional and personable. More

by frschultz45

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 26, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad your experience was quick and easy. It’s great to hear Matthew was professional and personable throughout the process. We appreciate you choosing Eagle Chevrolet GMC!