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Matthew Hay

Overview Reviews (31)

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Matthew Hay

Service Writer

Eagle Chevrolet Buick GMC

329 E Main St
Morehead, KY 40351

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4.8

31 Reviews

Overview Reviews (31)

Dealership Experience

1 yr, 2 mos

Industry Experience

38 yrs, 6 mos

Languages Spoken

English

4.8

31 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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31 Reviews of Matthew Hay

September 09, 2026

Dealership Rating

Employee Rating

Everything went smoothly--will return when I need service. Everyone was friendly. Wait time was good. service. Everyone was friendly. Wait time was good. More

by Clydiajclark

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

Sep 10, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad everything went smoothly, the wait time was good, and our team was friendly and helpful. We truly appreciate your business and look forward to seeing you again for your next service visit!

September 08, 2026

Dealership Rating

Employee Rating

Dealership changed out instrument cluster in a timely manner. Provided transportation to and from dealership for me. This was very helpful to me under the circumstances. manner. Provided transportation to and from dealership for me. This was very helpful to me under the circumstances. More

by dhi4481

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Adams, Dan Boyd, Casey Desotell, Derek Townsend

Sep 09, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad we could get your instrument cluster replaced in a timely manner and provide transportation to and from the dealership. We’re happy we could make things a little easier for you under the circumstances. Thank you for choosing Eagle Chevrolet GMC!

August 21, 2026

Dealership Rating

Employee Rating

Pricey, Reciept hard to read, oil spill was left on engine cover. Not overall satisfied engine cover. Not overall satisfied More

by kspec5

Verified Customer

Recommend Dealer

Other Employees Tagged: Matthew Hay

Aug 21, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for sharing your feedback. We’re sorry to hear you were not fully satisfied with your service experience, particularly regarding the pricing, receipt, and oil left on the engine cover. We take your concerns seriously, and our service manager will be reaching out to you soon to discuss your experience and see how we can address your concerns.

August 15, 2026

Dealership Rating

Employee Rating

General manager, what's very pleasant to work with an eager to point me in the right direction , to a wonderful sales person , cameron. Between him and sandy , I had never had a better team working to f eager to point me in the right direction , to a wonderful sales person , cameron. Between him and sandy , I had never had a better team working to find me a reliable and trusting vehicle for my children and I. Very appreciative. Service department, all of my shout out 100%. Goes to Matt Hay. From day one, he has been helpful. Respectful kind willing to work with me and always done what he can to point me in the right direction of what needs to be done to keep my vehicle maintained, he is definitely A 10 More

by Nicole Huddleston

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cam Fryman , Sandy in Finance

Aug 16, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the incredible 5-star review! We're so grateful to hear that our team went above and beyond to help you find a reliable vehicle for you and your children. Cameron and Sandy will be thrilled to know they made such a positive difference in your experience. And thank you for the wonderful recognition of Matt in our service department. His knowledge, kindness, and commitment to helping customers keep their vehicles properly maintained are exactly what we strive for at Eagle Chevrolet GMC. We truly appreciate your trust and support!

August 13, 2026

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Employee Rating

No issues. Service was performed in a timely manner. Will return for future services for my vehicles. Service was performed in a timely manner. Will return for future services for my vehicles. More

by boyds_supersport

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Boyd, Derek Townsend

Aug 16, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We're glad your service was completed in a timely manner and that everything went smoothly. We truly appreciate your trust in Eagle Chevrolet GMC and look forward to serving you again!

August 11, 2026

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Employee Rating

I liked he brought pictures to show what was wrong with the tires instead of just telling me. the tires instead of just telling me. More

by gwolf1212

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay

Aug 16, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We're glad our team took the time to show you exactly what was wrong with your tires rather than simply telling you. We believe keeping customers informed is an important part of great service. Thank you for choosing Eagle Chevrolet GMC!

August 05, 2026

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Employee Rating

Great dealership. Experienced guys they finally figured out what was wrong with my car and fixed it. Would definitely recommend them to anyone. Experienced guys they finally figured out what was wrong with my car and fixed it. Would definitely recommend them to anyone. More

by vwalker231

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 05, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad to hear our team was able to diagnose the issue and get your vehicle fixed. Our experienced technicians work hard to find the right solution and get our customers back on the road with confidence. We truly appreciate your recommendation and thank you for choosing Eagle Chevrolet GMC. We look forward to serving you again in the future!

August 04, 2026

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Employee Rating

Friendly and very helpful Friendly, very helpful. And was easy to talk to about my 2022 Chevy. Blazer , I will return for my maintenance needs And was easy to talk to about my 2022 Chevy. Blazer , I will return for my maintenance needs More

by napasalyersville

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay

Aug 05, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the wonderful 5-star review! We're so glad to hear our team was friendly, helpful, and easy to talk with about your 2022 Chevy Blazer. Providing a comfortable and informative service experience is always our goal. We truly appreciate your trust and are honored to be your choice for future maintenance. We look forward to seeing you again at Eagle Chevrolet GMC!

August 04, 2026

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Employee Rating

Casey kept us informed the entire time and made the process wonderful! She’s exceptional process wonderful! She’s exceptional More

by larajordanturner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittney Compton, Jason Dickey, Rick Adams, Dan Boyd, Joe Gribbins, Harley Estes, Casey Desotell, Derek Townsend

Aug 05, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We're thrilled to hear Casey kept you informed every step of the way and made the entire process such a wonderful experience. We'll be sure to share your kind words with her—she'll truly appreciate them! Thank you for choosing Eagle Chevrolet GMC. We appreciate your support and look forward to serving you again in the future!

July 31, 2026

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The experience and the friendly, professionalism and all around wonderful experience I recieved from Eagle made my Car buying experience the most easy and smooth I had ever recieved. I got an excellent car around wonderful experience I recieved from Eagle made my Car buying experience the most easy and smooth I had ever recieved. I got an excellent car and will continue to buy from them in the future. They did ever absolutely necessary and went above and beyond in every single way possible. I am truly grateful for the experience they showed me. Not only did I get a great car, they came to my home and picked me up and brought me to my car. If that isn’t going above and beyond Kent know what is. There professionalism and knowledge and kindness in doing every they could to get me in a new car will be an experience that I will never ever forget. More

by mandymurnahan4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Adams, Dan Boyd, Casey Desotell, Derek Townsend

Aug 03, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the incredible 5-star review! We're truly honored by your kind words and thrilled to hear this was the easiest and smoothest car-buying experience you've ever had. Going above and beyond for our customers is what we strive for every day, and we're so glad our team could make the process convenient—even by picking you up so you could take delivery of your new vehicle. Knowing our professionalism, knowledge, and kindness left such a lasting impression means the world to us. Thank you for trusting Eagle Chevrolet GMC with your purchase. We’re grateful for your support and look forward to helping you again whenever you're ready for your next vehicle!