Matthew Maynard | Page 52

Have bought two mini’s from there. Love the service dept. I believe Matthew is honest & transparent about work needed. He makes it easy to get service & offers Lyft so we don’t have to Love the service dept. I believe Matthew is honest & transparent about work needed. He makes it easy to get service & offers Lyft so we don’t have to wait around at dealership. He also offers a loaner car when needed. More

by Hkrstonich Verified Customer Verified Customer

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Matthew gave an excellent customer service. He was not pushy but very understanding and what I wanted and needed. He was not pushy but very understanding and what I wanted and needed. More

by mykh67 Verified Customer Verified Customer

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Went to Ferman for my annual checkup on my car. They sent me a video of the inspection and stated that I should rotate my tires. The visit took less than 2 hours and they cleaned my car. Awesome se They sent me a video of the inspection and stated that I should rotate my tires. The visit took less than 2 hours and they cleaned my car. Awesome service! Thank you and see you.again next year. More

by ejbeckman Verified Customer Verified Customer

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Matthew gave an excellent customer service. I enjoy coming to the dealer and talking to Ryan George he is so funny and nice. I enjoy coming to the dealer and talking to Ryan George he is so funny and nice. More

by casperrosy Verified Customer Verified Customer

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I really enjoy going to this dealerships for service. The staff is always friendly and considerate. The staff is always friendly and considerate. More

by tomsuta Verified Customer Verified Customer

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A+ from start to finish. Had to have my car towed to Ferman on a Sunday w dead battery. Had new battery installed and my car back on Monday 3:00 pm Had to have my car towed to Ferman on a Sunday w dead battery. Had new battery installed and my car back on Monday 3:00 pm More

by P.MEBS Verified Customer Verified Customer

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Terrible, I had an appointment last Friday at 3:15 and was 15 minutes late because of traffic, coming from Ocala, Fl. I kept the dealer informed and they said no problem to bring it in. Oil change, tir was 15 minutes late because of traffic, coming from Ocala, Fl. I kept the dealer informed and they said no problem to bring it in. Oil change, tire rotate, fix the inside trunk cover and check the air filters. The only service that was done was the oil change(I Think anyway that was done. Video showed car on the hoist, that was all. No rotate, no trunk fix and no mention of filters. I did not receive a check list of tread depth or pressure or top offs. The salesman called me the day before saying he would like to give me a quote on a trade for a new Mini. He was a No Show. I do have 2 Mini dealers closer but have liked Ferman so I drive 40miles further for their service and possibly a new Mini. More

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Service advisor was very professional and knowledgeable about what needed to be done and kept us informed of progress. about what needed to be done and kept us informed of progress. More

by RobertGK Verified Customer Verified Customer

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Friendly service, easy scheduling. If your appointment will take some time they send you home and pick you back up with complimentary Lyft service. They offered recommendations for add If your appointment will take some time they send you home and pick you back up with complimentary Lyft service. They offered recommendations for additional services needed and allow you to accept or decline. Communication via email and text is very efficient. More

by psimeoni Verified Customer Verified Customer

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Very cool very chill. Shout out to Matthew M. cuz he’s real cool and chill Shout out to Matthew M. cuz he’s real cool and chill More

by canvasdorito Verified Customer Verified Customer

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