Matthew Maynard | Page 84

Love the convenience of the pick-up for service. They even gave me a loaner car. Upon inspection on the return, they forgot to include the rear passenger tow cover, but they are sending me a replacement even gave me a loaner car. Upon inspection on the return, they forgot to include the rear passenger tow cover, but they are sending me a replacement after the one in the mail got damaged. Super easy to deal with them. More

by tinkerbell76 Verified Customer Verified Customer

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As always they had excellent service and explained my options (what I needed to do right away versus what could be put off until the future. Love the fact they will come down and pick up my car and leav options (what I needed to do right away versus what could be put off until the future. Love the fact they will come down and pick up my car and leave me a loaner. I’m More

by kpbossert12 Verified Customer Verified Customer

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Service was great, they treated you like you are valued, free loaner car, curbside service. Additionally they keep me up to date on the service. free loaner car, curbside service. Additionally they keep me up to date on the service. More

by jcarlberg Verified Customer Verified Customer

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Matthew was terrific and kept us updated on the repair status. We appreciated his approach to customer service and look forward to our service appointment next year! status. We appreciated his approach to customer service and look forward to our service appointment next year! More

by jtsb0 Verified Customer Verified Customer

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Matthew is an excellent service advisor. There were unforeseen complications with routine service that were a challenge to resolve. Ferman allowed me keep the loaner for the duration. unforeseen complications with routine service that were a challenge to resolve. Ferman allowed me keep the loaner for the duration. More

by georgesilvia Verified Customer Verified Customer

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Very professional service. Appreciate Matthew keeping me posted and the ride home 😊 I look forward to do business with Ferman in the future. Take care posted and the ride home 😊 I look forward to do business with Ferman in the future. Take care More

by stephaniebrady1965 Verified Customer Verified Customer

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Amazing Staff , friendly management and service department warranty department is absolutely amazing, professional, courteous willing to go the extra mile to accommodate needs and schedules department warranty department is absolutely amazing, professional, courteous willing to go the extra mile to accommodate needs and schedules More

by linda22472 Verified Customer Verified Customer

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Everyone was friendly and professional, very easy to check in, wait was reasonable while servicing the vehicle. Would recommend this Mini dealership to friends and family. check in, wait was reasonable while servicing the vehicle. Would recommend this Mini dealership to friends and family. More

by g_conza Verified Customer Verified Customer

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As expected, great service! Matthew was quick to recommend my mini to be towed and set the appointment right away. He was courteous and provided responses on great time. recommend my mini to be towed and set the appointment right away. He was courteous and provided responses on great time. More

by MARILETA60 Verified Customer Verified Customer

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Originally when we bought the car, I posted a *glowing* review on another site. The following is my update to that original review. Sadly, things have gone very downhill at this point and I can no long review on another site. The following is my update to that original review. Sadly, things have gone very downhill at this point and I can no longer recommend Ferman MINI of Tampa Bay. They have lost my business despite my trying to resolve the problem via the phone with Matthew at the Service Dept. We brought our Mini in several months ago for an intermittent problem. Ferman charged us $1500 to replace a part. The part did not fix the problem. Ferman insists they only are following the "flow chart" from the manufacturer and that the steps of the repair follow thusly: they will try one part at a time to fix the problem. First part? $1500 incl. labor and it didn't fix the problem. So, on to the second part. That also costs $1500. (Am I nuts to think that this is highway robbery?). They will not refund the first $1500 even though this part was clearly not the problem. (We can tell because the car is still running poorly). Matthew at Ferman Mini declined to take responsibility for the choices of the service department. I have asked to be contacted by the Manager, Paul, and will certainly update this review when and if I hear from him. I would love to work this out. I only want to be treated fairly and decently. You simply cannot charge customers to test every part in the car. Interestingly, on the second repair, the part is $1400 and the labor is $100. We just found the used part on ebay for $115 and the labor is negligible, according to the dealer themselves. So hopefully we will be able to fix it. (They charge top dollar for every single part and claim up and down they cannot do a single thing about the cost of the parts). But unless Ferman contacts me to clear up this situation, and make things right, we cannot in good conscience recommend them or do business with them. It's wrong to extract $1500 from people for parts that don't fix the problem and do not work. Hiding behind the "flow chart" from the manufacturer does not absolve Ferman of the hardships they are causing their customers. Incidentally, when I mentioned I had written a five star review previously and was going to update it - with the current situation - Matthew accused me of personally threatening him. This is just abjectly ridiculous. I am updating my review to warn others that this service department charges for parts that don't fix the problem. I think that is perfectly fair. Additionally...just what the heck is going on over there!!! We have a very common model of Mini and certainly they must have seen this problem before on a nine year old car. I find it very hard to believe that we are the first ones to suffer this sort of malfunction. However, they genuinely don't seem to have any sort of experience or depth of knowledge in order to get to the bottom of the problem and fix it. All I hear about is this flow chart. Anyway, thanks for reading this far. I'm sad to do this, as I really love my Mini and I thought the dealership, originally, was quite great, as my previous review will attest. We had a great experience buying the car. We had excellent experiences as long as the car was under warranty. And now they simply will not make it right for us. If you must buy a Mini, I would try the Orlando or Sarasota area for a dealership with hopefully a stronger and sounder Service Department. tldr: I feel ripped off. I am ripped off. More

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