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Matthew Myszka
Matthew Myszka at Heiser Chevrolet Cadillac
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Matthew Myszka | Page 3

Service Manager

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.5
193 Reviews
4.5

193 Reviews

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193 Reviews of Matthew Myszka

September 16, 2023

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Employee Rating

I have been a customer here for many years. Never had a negative experience. Great job everyone! More

by KFRENCH3
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Service Team

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Sep 19, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 14, 2023

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Employee Rating

Updates on vehicle are not provided. Customer needs to call for information. Phone systems often "not working right" with 2-3 transfers of call to get to service representative who can p More

by KMSERWE
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Heimerl , Karissa Rohde, Service Team

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Sep 15, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

September 05, 2023

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Employee Rating

A B C D E F G H I J K L M N O P More

by S-10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Karissa Rohde, Service Team

Helpful
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Sep 05, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 01, 2023

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I had a great experience with my car repair. Staff was very courteous and accommodating even when the repair took longer than they planned. More

by STEPHANIEWEISS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Service Team

Helpful
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Sep 05, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 31, 2023

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I took my car in with a low left front tire. I expected to have a tire replacement but to my surprise it was not needed. I want to thank him for the excellent service. More

by HARRIETGILLIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Karissa Rohde, Service Team

Helpful
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Sep 01, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 28, 2023

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They have very good personnel at this dealership. From top to bottom I always receive the work requested with no issues. The sales department is also very good. I’ve been one of their customers since More

by GSBADGER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Karissa Rohde, Service Team

Helpful
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Sep 01, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 28, 2023

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Employee Rating

It was a fast check in. Waiting room was clean as were the restrooms. It took a bit longer than normal to get service finished More

by KKAEHNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karissa Rohde

Helpful
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Aug 28, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 25, 2023

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Employee Rating

Great employees who care about customer service. Hats off to service manager Mathew and his service team very professional. More

by ROGERKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Karissa Rohde, Service Team

Helpful
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Aug 25, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 14, 2023

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Employee Rating

The service the last 3 years in scheduling an appointment was within 3 to 5 days for a oil change, but lately it has been a 3 week delay for scheduling an appointment More

by TSBUTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

Helpful
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Aug 16, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 10, 2023

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Employee Rating

Always neat and clean and employees are very competent and friendly. Have never had a bad experience. More

by CAROY4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Karissa Rohde, Service Team

Helpful
Report | Print
Aug 14, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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