Matthew Silva
Matthew Silva at Lexus of North Miami

Matthew Silva | Page 7

Finance Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.9
178 Reviews

Dealership Experience

16 yrs, 9 mos

Industry Experience

16 yrs, 9 mos

Languages Spoken

English English

Portuguese Portuguese

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Employee Video

4.9

178 Reviews

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178 Reviews of Matthew Silva

June 23, 2023

Dealership Rating
Employee Rating

The service at Lexus north Miami is amazing, no where in Miami I haven’t been so well assisted. Maria is so patient and very enthusiastic, also big applause for Matthew , he always do the necessary arrangem More

by Benjie.E
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Maria Morrone

Jun 23, 2023

Lexus of North Miami responded

Thank you for the amazing review! We strive to provide exceptional service at Lexus of North Miami, and we're glad that Maria and Matthew were able to assist you. We appreciate your kind words and look forward to serving you again in the future!

April 29, 2023

Dealership Rating
Employee Rating

I love this place, it has a good and clean environment, I love working with Maria because she is an easy person to deal with and very friendly, she treats the client with great respect and offers a transpare More

by Jeidy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel Rodriguez , Maria Morrone

May 01, 2023

Lexus of North Miami responded

Jeidy, we're thrilled to hear that you had an enjoyable experience with us here at Lexus of North Miami. We're glad that Maria, Angel and Mathew could offer you their expertise and make sure you left completely satisfied. It means the world to us that you recommend our dealership 100%. Thanks for trusting us!

March 27, 2023

Dealership Rating
Employee Rating

La atención fue súper excelente de todas partes lo recomiendo y saldrá contento con maria More

by Adrian101297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Morrone

Mar 28, 2023

Lexus of North Miami responded

Adrian, gracias por la reseña! Apreciamos el apoyo y esperamos verle en Lexus of North Miami en el futuro!

December 06, 2022

Dealership Rating
Employee Rating

I have known Maria for many years and she’s been telling me I should get a Lexus for a long time until I finally decided to do so. Her knowledge and costumer service is A+. She really helped me narrow down More

by Nicolasrajtman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Morrone, Nicholas Wehby

Dec 07, 2022

Lexus of North Miami responded

We are delighted to receive this review of Lexus of North Miami. It means a lot to us to know that Maria helped you find the perfect car for you. She will appreciate your kind words. Thank you for joining the Lexus family! We look forward to working with you again.

August 04, 2022

Dealership Rating
Employee Rating

I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend More

by Vern
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfred Utset , Viviana Almog, Lina Bautista

Aug 04, 2022

Lexus of North Miami responded

Thank you for sharing your appreciation of Lina, Vern! We're so glad she has offered professional and personable assistance that's earned your confidence. Many safe and happy miles from everyone at Lexus of North Miami!

June 14, 2022

Dealership Rating
Employee Rating

I bought a brand new rx350 at North Miami Lexus until 2 months later while it was in the process of renewing the vehicle registration when I realized that my car is not registered with the Florida DMV. In More

by nebeww
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jun 14, 2022

Lexus of North Miami responded

I sincerely apologize for the lack of communication on behalf of my team. We strive to deliver accommodating and attentive service, and it is disappointing to see that we have left the wrong impression. I assure you that this feedback will be addressed properly to prevent this from happening in the future. If there is anything more I can do to assist you or anything else you would like to discuss, please don't hesitate to give me a call. Thank you, Viviana Almog - Customer Relations Manager - (786) 528-3781

Jun 22, 2022

Lexus of North Miami responded

Thank you for speaking with our team and allowing us to improve your experience. We appreciate your understanding and we hope to have another opportunity to work with you down the road. If there is anything else we can do to help, please don't hesitate to be in touch. Kind regards, Viviana Almog - Customer Relations Manager - (786) 528-3781

Jun 17, 2022

nebeww responded

After posting my experience, someone from Lexus reached out to me and apologized... I hope that my experience is an isolated one. It may also be an overstatement to say the CS was nonexistent. I wish my next contact will be better. Thank you

June 11, 2022

Dealership Rating
Employee Rating

He is really good when it comes to numbers thanks a lot. I will be referring you. More

by Trell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 13, 2022

Lexus of North Miami responded

Thank you for the great review! We appreciate your business and your confidence in the Lexus of North Miami team to get the job done. Drive safely, and we hope to see you back!

June 07, 2022

Dealership Rating
Employee Rating

Jeff Brooks was prepared with all previously discussed information andMade leasing my new car easy walked me through the process and helped me do the set up More

by Norluria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Brooks, Alexander Mejias, Wayne Sommer

Jun 07, 2022

Lexus of North Miami responded

Thanks, Norluria, for leaving Lexus of North Miami a positive review! We'll give kudos to Jeff for making the purchasing process hassle-free and enjoyable. Congrats on the new ride!

May 15, 2022

Dealership Rating
Employee Rating

William was incredible. After a couple days searching for cars I was on the verge of giving up but William reached out and I got my car in the very same day. Outstanding ser More

by Manoela Quadros
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willian Viegas

May 16, 2022

Lexus of North Miami responded

Thank you for taking the time to review us! We are so glad to hear that William delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of North Miami!

May 04, 2022

Dealership Rating
Employee Rating

I'm totally disappointed in the correspondence between Matthew silva and I. I asked specifically about the credit for a new purchase he said there wasn't any. I find out later about a 750.00 credit fo More

by Jrodney06
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Willian Viegas

May 04, 2022

Lexus of North Miami responded

I am very sorry for the crossed wires here. We strive to give our guests the best value we can and it is disappointing that this wasn't reflected in your time working with Matthew. I would be more than happy to speak with you and see what I can do to turn things around, so please give me a call at your convenience. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

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