Matthew Stein | Page 2

Purchased a used car with relatively low mileage (61K miles) but it needed $6,300 in repairs, which is excessive for a vehicle that only cost $15K. The dealer could have disclosed the need for repairs, a miles) but it needed $6,300 in repairs, which is excessive for a vehicle that only cost $15K. The dealer could have disclosed the need for repairs, as they were all quickly discovered in my post-purchase garage inspection -- repairs included timing belt, brake rotors, brake shims, radiator, and more. I don't feel good about this transaction because of the lack of transparency and the very large repair bill. More

by za0 Verified Customer Verified Customer

Helpful 0

Report | Print

As far as me and my truck there was very little communication it was me tracking wash person down to find out the deal with my truck and they were not very confident in what they were telling me w communication it was me tracking wash person down to find out the deal with my truck and they were not very confident in what they were telling me was wrong with my truck for the second time me using this dealer was a big time let down More

by KEVINREFLOW Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience! Had an issue with the initial truck and they swapped it to another truck for me seamlessly! Had an issue with the initial truck and they swapped it to another truck for me seamlessly! More

by rychau89 Verified Customer Verified Customer

Helpful 0

Report | Print

Muy profesionales , amables lo único malo es cuando quiero sacar cita para mantenimiento de mi troca el servicio es algo complicado gracias quiero sacar cita para mantenimiento de mi troca el servicio es algo complicado gracias More

by RIGOMIRANDA27 Verified Customer Verified Customer

Helpful 0

Report | Print

Anthony Aguilar went above and beyond to get me the exact truck I wanted at a really good price! I’m a picky person and I can be somewhat annoying because I know what I want and I won’t settle. Anthony was i truck I wanted at a really good price! I’m a picky person and I can be somewhat annoying because I know what I want and I won’t settle. Anthony was in constant contact with me to provide the most satisfying customer experience I’ve ever had buying a new vehicle. Top notch service, I highly recommend Penske Cerritos GMC and Anthony Aguilar! More

by MM Verified Customer Verified Customer

Helpful 0

Report | Print

Javier is very accommodating and willing to help, he explain well the difference of the car. he really knows what he is selling. explain well the difference of the car. he really knows what he is selling. More

by RJSANTIAGO5767 Verified Customer Verified Customer

Helpful 0

Report | Print

Easy to talk with. Employee asked if I need any other work or issues with vehicle. Dropped off truck and was notified back within 2 hours that truck was finished. Wow!! Employee asked if I need any other work or issues with vehicle. Dropped off truck and was notified back within 2 hours that truck was finished. Wow!! More

by BUELNAD Verified Customer Verified Customer

Helpful 0

Report | Print

I purchased at 2023 Tesla, after unsuccessfully attempting to register the car in the app and remove the previous owners information. I contacted Tesla and was told the dealer should have contacted attempting to register the car in the app and remove the previous owners information. I contacted Tesla and was told the dealer should have contacted Tesla to remover the previous owner before selling the car. As a result I am still in the process of transferring the vehicle to myself through Tesla so for now I can’t charge my the car and I have access to all of the previous owners information: name, numbers, home address, phone book. This is very disappointing. The person that traded this vehicle trusted the dealer with their car and trust you to remove their information before the sell, because of this I will never purchase another car here. More

by HOMEGLASPER Verified Customer Verified Customer

Helpful 0

Report | Print

Arrived at service center. No one greeted or acknowledged me. Had to ask rep if I was in the right area. Eventually they took in my car. Was told I’d receive a call once servic No one greeted or acknowledged me. Had to ask rep if I was in the right area. Eventually they took in my car. Was told I’d receive a call once service was done. Waited 4-5 hours came back and asked if vehicle was ready, again was ignored. Rep said that the car had been finished awhile ago but I was never notified. Absolute one star service, felt very uncomfortable and always just trying to speak to anyone. Wasted time waiting when I could have been told my car was ready at least one hour before. I hope to never have to deal with this dealership ever again. Have better service for the people who have purchased vehicles and not just the ones who are looking to buy. More

by ALGIOZELAYA89 Verified Customer Verified Customer

Helpful 0

Report | Print

Very nice and willing to work with what we were looking for. No nonsense and straight to the point, helping me understand what would be good for my situation. for. No nonsense and straight to the point, helping me understand what would be good for my situation. More

by edwin6482 Verified Customer Verified Customer

Helpful 0

Report | Print