Matthew Tillapaugh | Page 30

I had a great experience working with Matt on the new 2021 mazda 3 premium plus. I came in with my mind set between either the mazda 6 or mazda 3. Matt took the extra time to go over the ins and outs of 2021 mazda 3 premium plus. I came in with my mind set between either the mazda 6 or mazda 3. Matt took the extra time to go over the ins and outs of each vehicle, and with the new 7th gen tech that was introduced in the 2021 Mazda 3. It really helped my understanding of all the new things Mazda is adding into their vehicles. I will definitely ask for Matt when stopping in to O'Daniel in the future. More

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I bought my car from Matt Tillapaugh at O'Daniel Mazda, who was fantastic throughout the process. It was a pressure-less environment in which my wife and I were not rushed or even influenced. We test-dro who was fantastic throughout the process. It was a pressure-less environment in which my wife and I were not rushed or even influenced. We test-drove three different cars. The test drive route recommended included I-69, major city thoroughfare (Jefferson) and some smaller streets, so it was longer, good for us and not for the dealership, and it was diverse, which I think gave us a better feel for the cars. He really knew the cars, showed us the kind we wanted, meaning he listened first, didn't try to move us up in price. He was super. While Matt was super, and I was more than ready to buy the car, the finance guy was an old-school, high-pressure, fast talker who just about cost Matt the sale. His job wasn't to finance; his job was to add "warranties" to the car. A warranty on tires that cost about $10 a month over 60 months? $600 for a tire warranty? How many sets of tires, beyond the ones that come on it, am I going to need in the first five years? I did buy the longer warranty on the mechanical part of the car, because it made intellectual sense, but the emotional experience was that I got worked over and likely got ripped off. It was like going back in time 50 years. I wanted the car, and I liked Matt and his trainee (first time I'd seen a trainee at a dealership, and I thought that was great, especially when I found out she'd worked there for months before being allowed to take this role), but I came close to walking out. The more I think about it, the more I'd bet that that warranty isn't technically a warranty at all, but something Mazda sells off to underwriters, making it insurance. It felt like being sold a ten-year term life insurance policy. Those are high-margin products for the seller, so the dealer banks hard on making that sale. It also explains why they offer 0% financing. Hide the margin; an old game that puts egg on everyone's face when it is finally exposed. The more I think about it, the more uneasy I become. If I'm not alone, that bodes poorly for return business. So my recommendation: I got what I believe will be a great car, and a great dealer through the "sales" process, which you might rename the "selection" process navigated by a great salesperson, but they need to figure out a different way to work the "purchase" part of the process. Put on your armor and pokerface at the end. Force the finance guy to sloooooooow down. Bring a calculator and do your own math. Think about going to the bank beforehand and coming in with your own financing set up. You might be better off. And by the way, this program is about to ask you for your e-mail and to "set up an account." That's an unnecessary intrusion into my privacy. More

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I had the chance to work with Matthew, and I am pleased to say that he and this dealership did a great job with helping me in buying my new car. They were really nice, friendly and helpful! to say that he and this dealership did a great job with helping me in buying my new car. They were really nice, friendly and helpful! More

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Matt has been a great help with the purchase of my new mazda as well as my last mazda. Friendly staff and great service from all. Definitely my dealership of choice. mazda as well as my last mazda. Friendly staff and great service from all. Definitely my dealership of choice. More

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What I loved about Matt, is the fact that I did not feel pressured to buy. Matt was very patient and informative with all my questions. My daughter and I were just stopping in to test drive with no intentio pressured to buy. Matt was very patient and informative with all my questions. My daughter and I were just stopping in to test drive with no intentions on buying for a few more months. The price was great and warranties were top notch. After buying and working through the same dealership for the past 8 years, it was very hard buying from a different dealership. I am happy to have found this place with such a nice salesman! More

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Matt was very pleasant to work with. He answered all my questions and checked back with me several times after I brought my car home. I would recommend Matt to anyone looking to buy a Mazda. Sam with also questions and checked back with me several times after I brought my car home. I would recommend Matt to anyone looking to buy a Mazda. Sam with also very helpful and professional. More

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We had planned to never buy a new car again. Matt helped us change that mind set. The price new was very close to a one year old used. Service during the sale was superior, and a long distance phone call us change that mind set. The price new was very close to a one year old used. Service during the sale was superior, and a long distance phone call the next day just made the rating go over a 10. Parts department was super when we decided to get the custom mats for the CX-5. Only problem is your dealership is a two hour drive. More

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I was approached by Matt immediately. He showed me the car and we went for a short drive. I loved the car! Making the deal was easy, no back and forth. Matt is very kind and extremely knowledgeable about car and we went for a short drive. I loved the car! Making the deal was easy, no back and forth. Matt is very kind and extremely knowledgeable about the cars. He explained everything to me. Kept in contact with me while searching for my car. Matt is an excellent salesman! He spent time with me , explaining the features of the car. He is the best car salesman that I have experienced! He even called me the day after I drove the car home to ask me how I liked it. The car is amazing ! It has the features that I need at my age! More

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I will continue to support O'Daniel Mazda as they continue to be up front, honest, and diligent workers. I appreciate Matt and Sam as the patiently took time to help my family and me find the right v continue to be up front, honest, and diligent workers. I appreciate Matt and Sam as the patiently took time to help my family and me find the right vehicle. Thanks again! More

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Returning to Mazda products after 14 years, it was a pleasure to find that Sam our salesman in 06 was still there, a rarity and comforting at the same time. He is in a management role now but still has pleasure to find that Sam our salesman in 06 was still there, a rarity and comforting at the same time. He is in a management role now but still has the time to talk with us again. Dealing with Matt on the purchase of our CX-9 was straight forward and informative. I would strongly recommend Matt to anyone. The whole buying process was pleasant with out pressure, just a willingness to help where they can. More

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