Matthew Valentine | Page 4

I have been dealing with You for years have never been disappointed!!! Great Service 👍 Great Peoples disappointed!!! Great Service 👍 Great Peoples More

by AHARRIS1950 Verified Customer Verified Customer

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I called the service dept to make an appt to get a recall on my car fixed. The first person I talked to said the part was not available yet so I asked to speak to someone who could give me more information a on my car fixed. The first person I talked to said the part was not available yet so I asked to speak to someone who could give me more information as I had received a letter saying the recalled parts were in stock. When I found out that the parts were available, I made an appt to get my car fixed. When I arrived at the dealership, I was informed that in order to fix my car I could only have 1/4 tank of gas or less - since the part needing to be replaced was the fuel pump! I had almost a full tank of gas, so I now have to reschedule my appt when my gas tank gets down to 1/4 or less. My complaint: Why was I not informed of this stipulation by the service dept when I made my appt?? Not everyone knows these things and should be told so an appt is not a waste of time for all concerned. I just hope when I finally get my gas tank down to 1/4 or less, the part is still available. I got the first recall notice in Feb 2024 and have been waiting for the dealerships to get the parts in for almost a year now. I’m just not a very happy customer right now. More

by BETS1348 Verified Customer Verified Customer

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I’ve bought or leased the last 4 cars I’ve purchased at Tower Honda Longview. I will not be purchasing anything else from this dealership. The sales team has always been nice to work with but the service Tower Honda Longview. I will not be purchasing anything else from this dealership. The sales team has always been nice to work with but the service dept has the WORST customer service I’ve ever experienced. More

by acollins12 Verified Customer Verified Customer

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Amazing and great customer service with my attention given with any question I asked while there. given with any question I asked while there. More

by beckymeme Verified Customer Verified Customer

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Tower Honda of Longview is great. The service all around is excellent. Very appreciative for them. The service all around is excellent. Very appreciative for them. More

by sherikabrooks87 Verified Customer Verified Customer

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Shannon and the whole team were professional, courteous, and consensus of my time, which I appreciated! and consensus of my time, which I appreciated! More

by MACBRAD123 Verified Customer Verified Customer

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Been going here for the past 7 years. I didn’t have a very enjoyable visit with the guy who I had to work with. Very disappointed. The lady next to him I think was shannon was a lot more I didn’t have a very enjoyable visit with the guy who I had to work with. Very disappointed. The lady next to him I think was shannon was a lot more helpful than him. More

by Chrissymd07 Verified Customer Verified Customer

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They are beyond helping and knowledgeable. Thank you Tower Honda, for always taking care of me! Thank you Tower Honda, for always taking care of me! More

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Great service…great product…professional personnel…great combination! I will continue to do business at Tower. combination! I will continue to do business at Tower. More

by NOTAFOSTER Verified Customer Verified Customer

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Very efficient welcoming. Got my requests taken care. Definitely revisiting. Thanks to the servicing department Got my requests taken care. Definitely revisiting. Thanks to the servicing department More

by nissan2honda Verified Customer Verified Customer

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