Maureen Kelly | Page 4

The service coordinators are always so slow, from check in to finalizing payment. Whether they are shooting the breeze, or slowly waking across the bay to print out papers, there's a genuine lack of alertn in to finalizing payment. Whether they are shooting the breeze, or slowly waking across the bay to print out papers, there's a genuine lack of alertness. I usually stand outside my car for at least 10 minutes when checking in (right before my appointment time and no other customers in sight). Also, I'll wait another 15 minutes after watching the tech finish the car before they get me to finalize payment. Also, this dealer has various coupons. One in particular says $75 off any service that I have used a handful of times to get an oil change with. This time, they made up some xx excuse that the coupon couldn't be used for oil changes anymore. Just print "oil changes excluded" instead of telling me when I get there that the "labor is already a discounted service" so I don't waste my time! More

by TBURDICK Verified Customer Verified Customer

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I am disappointed in the fact that an issue was found with my timing belt while a warranty issue was being fixed. It was stated that a voicemail was left for me, but I could not find one in my voicemail with my timing belt while a warranty issue was being fixed. It was stated that a voicemail was left for me, but I could not find one in my voicemail or my deleted voicemails. When it s a timing belt issue, I would think more effort would have been made to contact me. The service manager offered a very small discount for something that should have cost much less at the time of the warranty fix. We are loyal Honda owners (currently own 3), but very disappointed with the offer from the service manager from Victory. More

by Jeff Rousseau Verified Customer Verified Customer

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Vjctory Honda is the Premier Honda Dealership that ai always rely on; from New car to service. Jim Raglow and Zach in service. always rely on; from New car to service. Jim Raglow and Zach in service. More

by MSKELLYMICHAELS Verified Customer Verified Customer

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Excellent work and service. Thank you Maureen and Jim. We get treated like family we been with This dealer since 1993 Thank you Maureen and Jim. We get treated like family we been with This dealer since 1993 More

by TULKER Verified Customer Verified Customer

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I dropped our Odyssey off for service since the check engine light came on. It seemed like the engine was misfiring. I told Maureen to have the service technicians check it out and to change the oil unle engine light came on. It seemed like the engine was misfiring. I told Maureen to have the service technicians check it out and to change the oil unless I indicated otherwise due to serious problems with the vehicle. Maureen left a message indicating that the Odyssey would need over $4K of work and to call her to see if I still wanted the oil change. After 14 years and >170K miles, it was time for another another car. I called back twice and left a message which she never got. I was charged for the oil change for a vehicle that I would sell to that dealership the next day. I am not faulting Maureen who has been great in the past and is probably under a lot of pressure from the dealership to generate revenue. However, after this incident, I will no longer use Victory Honda for service. More

by pmancuso Verified Customer Verified Customer

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I have been getting my Hondas serviced at Victory since 2007. Maureen Kelly has been my service rep since that time. Maureen is the best service rep ever. The service is always good and honest. 2007. Maureen Kelly has been my service rep since that time. Maureen is the best service rep ever. The service is always good and honest. More

by RICURRY Verified Customer Verified Customer

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Great service from a helpful staff. They make me feel valued and I can tell they appreciate me as a customer. They make me feel valued and I can tell they appreciate me as a customer. More

by Loraboka Verified Customer Verified Customer

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Engaging, personable individuals, excellent team service, incredibly astute service team. I enjoy working with everyone!! incredibly astute service team. I enjoy working with everyone!! More

by Divi Verified Customer Verified Customer

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Friendly, knowledgeable. Finished work in a timely fashion. Repeat customer who highly recommends Varsity Honda. . Finished work in a timely fashion. Repeat customer who highly recommends Varsity Honda. . More

by WINELOVER9497 Verified Customer Verified Customer

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