Max Douglass | Page 2

Sage was very attentive to my wants, and right away picked out the perfect car!! picked out the perfect car!! More

by SHELLY.STAUM Verified Customer Verified Customer

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I was greeted when I walked in the door with a friendly smile asking how they could help me. When I was interested in test driving a car, a sales person was there shortly to help me. Listened to what I ne smile asking how they could help me. When I was interested in test driving a car, a sales person was there shortly to help me. Listened to what I needed and I test drove the Sportage and Sorento a couple times. More

by bev.alkire Verified Customer Verified Customer

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The facility itself is very clean and nice. There is a wide selection of snacks but prices could be advertised better, as our salesperson mention to grab a snack, the implication was they’re There is a wide selection of snacks but prices could be advertised better, as our salesperson mention to grab a snack, the implication was they’re free but that is not accurate. Our salesperson did not seem knowledgeable, every question was answered with a “I don’t know…” I feel as if their training was not thorough, either they do not like this job or were disappointed we were buying a used car and not a new KIA. More

by heatem Verified Customer Verified Customer

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Everyone was very nice and helpful. Stand-outs were Cristian and Michael. I especially liked how Michael walked my wife and I through getting enrolled in Kia Connect. Stand-outs were Cristian and Michael. I especially liked how Michael walked my wife and I through getting enrolled in Kia Connect. More

by scottvb879 Verified Customer Verified Customer

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Easy transaction, low pressure, Marion Martinez made the whole process as painless as possible. Great service department too. whole process as painless as possible. Great service department too. More

by jenniferthrostenberg0 Verified Customer Verified Customer

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They were super nice and very fast about the process, especially since I was on a time crunch. especially since I was on a time crunch. More

by anisahubbard9 Verified Customer Verified Customer

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Momina is A+. My family and I really enjoyed working with her on our new car purchase. My family and I really enjoyed working with her on our new car purchase. More

by matthew.corbin0 Verified Customer Verified Customer

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Best sales and service ever! Would definitely buy another vehicle from them. Very reputable, honest and efficient. Would definitely buy another vehicle from them. Very reputable, honest and efficient. More

by Steve Sickinger Verified Customer Verified Customer

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Everything was great until I picked up my Jeep the night after purchasing it. My Bluetooth wouldn't connect to my car and a message popped up on the vehicle screen saying "Vehicle phone requires service. Co after purchasing it. My Bluetooth wouldn't connect to my car and a message popped up on the vehicle screen saying "Vehicle phone requires service. Contact your dealer". I told the service department this at Oakes and they told me to bring it in. I live in Topeka and I drove an hour just to spend two minutes there and have the same service department tell me I have to take it to a Jeep dealer to fix. I purchased the intellicare warranty service and was told everything on the vehicle would be covered. When I contacted intellicare about taking the vehicle to Jeep for service message I was told that was one of the few "additional items" that was not covered. So now I have to spend money out of pocket for a vehicle Ive had only a day after purchasing a warranty I thought would cover everything. Just frustrating but the initial service was good. More

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Initial experience was not ideal. The first sales person communicated poorly and was tremendously slow to respond. I worked directly with a sales manager, Justin, who was incredibly a The first sales person communicated poorly and was tremendously slow to respond. I worked directly with a sales manager, Justin, who was incredibly attentive and helped save the situation. The finance person was incredibly pushy (I have been in fully commissioned sales for 20+ years) and was demonstrably fussy when I declined additional warranty purchases. He also made multiple mistakes with our paperwork, changed our purchase price after we left the dealership, and we ended up having to do our paperwork electronically for a second time, 3 days after I left the dealership. The facility itself is new and nice, conveniently located, and Justin rescued the experience for us. More

by proxinete Verified Customer Verified Customer

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