Max Nazareno | Page 3

My Experience with Findlay Kia – Extremely Disappointing I purchased a brand-new 2023 Kia Carnival in the summer of 2022 for $48,645.93 (paid in cash). Unfortunately, my experience has b Disappointing I purchased a brand-new 2023 Kia Carnival in the summer of 2022 for $48,645.93 (paid in cash). Unfortunately, my experience has been one disappointment after another. Shortly after purchasing the vehicle, I discovered that it did not include the communication system that was discussed during the sales process. When I raised the issue, I was simply told that verbal agreements don't count. In other words, I was left with no solution. Later, while the vehicle was parked in my own driveway, the windshield suddenly cracked. The incident was captured on my dashcam, yet Kia's response was simply that it was not covered under warranty. On top of that, this vehicle has already been subject to multiple recalls, including serious safety recalls such as: "A fuel leak increases the risk of a fire." I use this vehicle commercially for guided tours, so every recall means downtime and lost revenue. Although the recall repairs are free, the vehicle is unavailable during that time. The last recall alone kept my vehicle in the shop for more two days (overnight), forcing me to cancel tours and lose income. The final straw came after a routine oil change at Findlay Kia. When I picked up the vehicle, the steering wheel was suddenly crooked. If I held the steering wheel perfectly straight, the vehicle would drift toward the curb. "See picture" During my next visit for a recall, I pointed out the issue. I was told they would inspect it. When I picked up the vehicle, I specifically asked whether everything had been fixed and was assured that it had. It hadn't. The steering wheel was still crooked the moment I drove off the dealership lot. I returned immediately and was told I would need to wait another two hours for someone to inspect it. I agreed. Then I was informed that it would cost me $130. At that point, I had enough. I told them I would be contacting Kia's corporate headquarters. The employee's response was simply: "Okay, do it. This is the Customer Service at FINDLAY KIA in Las Vegas. Unbelievable! There are two additional practices at Findlay Kia that I found particularly concerning: 1. Constant offers to buy your vehicle.
Every time I drop my vehicle off for service, I receive a text message saying they are "very interested" in buying my car. If you respond, the offer is far below market value. My advice to anyone servicing their vehicle there: be cautious before accepting any offer. 2. The complimentary Multi-Point Inspection.
During one inspection, I was told: "Engine oil level/condition may require attention." The interesting part? Just 510 miles (about three days) earlier, the vehicle had received a fresh oil change using Mobil 1, one of the highest-quality motor oils available. That inspection result seriously made me question how carefully these inspections are actually performed. Final Thoughts: I have owned this vehicle since new and expected much better from a nearly $50k purchase. Between the missing features, repeated recalls, warranty issues, lost business due to repair downtime, the unresolved steering problem after service, and my overall experience with the dealership, I have completely lost confidence in both Kia and Findlay Kia. Kia has just lost a long-term customer. I am genuinely disappointed by what I have experienced with a brand-new vehicle at this price point. More

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Everyone was friendly and welcoming. The service was easy and quick! It’s was great. The service was easy and quick! It’s was great. More

by silvia Verified Customer Verified Customer

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Great dealership great people. will buy my next Kia from this dealership. When you walk in you don’t feel like you’re in dealership. its like your hanging with your friends. will buy my next Kia from this dealership. When you walk in you don’t feel like you’re in dealership. its like your hanging with your friends. More

by MIKEBIGMIKE1012 Verified Customer Verified Customer

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I always feel like I'm a priority at Findlay Kia! When I purchased my vehicle it took less than an hour and ever since, their service department has been amazing to work with! Thanks Max and Leila fo When I purchased my vehicle it took less than an hour and ever since, their service department has been amazing to work with! Thanks Max and Leila for the latest service!!! More

by Me Ok Verified Customer Verified Customer

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Max was attentive during my stay. Service was quick. I would definitely recommend his services Service was quick. I would definitely recommend his services More

by lexelc Verified Customer Verified Customer

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I had a great experience at Findlay Kia. Max was professional, kept me updated throughout the repair process, and provided outstanding customer service. I truly appreciate his dedication and Max was professional, kept me updated throughout the repair process, and provided outstanding customer service. I truly appreciate his dedication and support. More

by alexlee302 Verified Customer Verified Customer

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You have alot of employees working there! I will be buying my next Kia from you. I will be buying my next Kia from you. More

by terrybl05 Verified Customer Verified Customer

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Great customer service Max was super friendly and he helped out with everything I needed Highly recommend recommended helped out with everything I needed Highly recommend recommended More

by PALMYRARENTAL69 Verified Customer Verified Customer

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Max and his team were great, they took me same day and completed repair Great customer service completed repair Great customer service More

by Louisefrancoeur1 Verified Customer Verified Customer

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Very professional and great communication on the update of your car All the folks in the service department are very friendly of your car All the folks in the service department are very friendly More

by ERICNICHOLS15 Verified Customer Verified Customer

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