Maxine .
Maxine . at Gullo Toyota of Conroe

Maxine . | Page 3

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
234 Reviews
4.6

234 Reviews

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234 Reviews of Maxine .

September 24, 2026

Dealership Rating
Employee Rating

Reason for battery not working after sitting for 2 days was not addressed. The 2024 Corolla is on its second dying battery. Complimentary car wash didn’t happen. More

by SCHULZELAWVERANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shane Phillips

Oct 01, 2026

Gullo Toyota of Conroe responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net

September 20, 2026

Dealership Rating
Employee Rating

The service took much longer than expected. An oil change and tire rotation took 2 hours and 15 minutes. I asked about replacing the engine air filter but was told it had been changed during m More

by monicatosca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shane Phillips

Oct 02, 2026

Gullo Toyota of Conroe responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net

September 19, 2026

Dealership Rating
Employee Rating

Service was quick and friendly. Erica is on top of everything! I love the complimentary car wash as well, especially this time of year with all the love bugs. More

by EENGDAHL74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips

Sep 19, 2026

Gullo Toyota of Conroe responded

Knowing that the service on your RAV4 was prompt and warm means a lot to our service team. Thank you for noting that our team stays on top of every detail. We’re happy you enjoyed the complimentary car wash, especially during love bug season. Grant Gullo grantgullo@gullo.net General Manager

September 17, 2026

Dealership Rating
Employee Rating

It was already a beautiful , nice sunny day when I visited this location. I received an oil change and was very satisfied. More

by bernadettewilliams7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips

Sep 18, 2026

Gullo Toyota of Conroe responded

Thank you for the five-star rating and for trusting us with your Toyota Corolla oil change. Knowing you left satisfied means a lot to our service team. Grant Gullo grantgullo@gullo.net General Manager

September 17, 2026

Dealership Rating
Employee Rating

I use gullo for two cars. Pricing is fair, Waiting room is nice and well stocked. Great place. And shuttle is available. More

by KENWCROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips

Sep 17, 2026

Gullo Toyota of Conroe responded

We’re glad you find our pricing fair, waiting room comfortable, and shuttle convenient when servicing your Lexus LS 430. Hearing that you trust us with multiple vehicles means a lot to our team. Grant Gullo grantgullo@gullo.net General Manager

September 13, 2026

Dealership Rating
Employee Rating

Customer service was very good and Diego did explain inspection report in depth. I will go again for service at this location More

by jiten80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips

Sep 13, 2026

Gullo Toyota of Conroe responded

Your note about our detailed inspection report explanation reflects how our service team aims to keep you fully informed. Knowing that our customer service met your expectations means a lot to us, and we look forward to supporting your Toyota Sienna at your next visit. Grant Gullo grantgullo@gullo.net General Manager

September 11, 2026

Dealership Rating
Employee Rating

I asked for a car washed last time and they didn’t washed I don’t tell anybody because I was in a hurry More

by lznjess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shane Phillips

Sep 14, 2026

Gullo Toyota of Conroe responded

Hello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your experience with our Service Department regarding the car wash. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318

September 10, 2026

Dealership Rating
Employee Rating

If the technician changes the sittings on someone’s vehicle they should put Everything back they found it. When you have your lights set to common automatically when it gets dark it is VERY frustrating More

by LEEGALEN5
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips

Sep 13, 2026

Gullo Toyota of Conroe responded

Hello, Thank you for bringing this to our attention. Your feedback is very important to us. Can you please contact me at your earliest convenience? I appreciate your time. Sincerely Maxine Matamoros 936-442-4319,

September 05, 2026

Dealership Rating
Employee Rating

Josh is always great to work with. Needed a reliable used car this time and he helped us find a good fit for us. More

by TRACYMCKEE22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips, Andy Ritter, Paula Box , Josh Horner was our salesman

Sep 05, 2026

Gullo Toyota of Conroe responded

We’re glad we could help you purchase a reliable used Toyota Camry that fits your needs. Knowing our associate’s assistance helped you find the right fit means a lot to our team. Grant Gullo grantgullo@gullo.net General Manager

September 02, 2026

Dealership Rating
Employee Rating

Waited for 2 1/2 WITH an appointment. They could have told me it was going to be 2 1/2 hours and that wasn’t even with my inspection. I told him to just take my truck off. Never had this More

by DANIELBAZAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shane Phillips

Sep 05, 2026

Gullo Toyota of Conroe responded

Hello, I'm sorry that you were disappointed by your recent experience at our dealership. We want to provide every customer with excellent service and would like to discuss your recent appointment with our Service Department and the wait time you encountered. Please reach out to me so I can discuss this with you further. Thank you, Paula Box Customer Relations Manager 936-442-4318

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