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Shane Phillips
226 Reviews
226 Reviews
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226 Reviews of Shane Phillips
Verified Customer
October 16, 2026
went fast and easy. ..wel done. only issue I saw was that sales had not updated the system to show all the warranty and service perks tied to the vehicle purchse, but g ..wel done. only issue I saw was that sales had not updated the system to show all the warranty and service perks tied to the vehicle purchse, but got solved quickly....thanks. More
by mescan213
Other Employees Tagged: Maxine .
October 03, 2026
Had 11:00 appt. for oil change, I got there and checked in at 10:50. They completed my oil change at 1:40. Very disappointed because I missed a 1:00 lunch with my Br for oil change, I got there and checked in at 10:50. They completed my oil change at 1:40. Very disappointed because I missed a 1:00 lunch with my Brother that I don't get to see very often. Why do they make appointments if you still have to wait 2 hours? I don't have anyone available to drop me off and pick me up so I made the appointment early enough ( or so I thought) that it wouldn't interfere with my seeing my Brother. Appointments need to be scheduled so when you schedule one, your car actually gets serviced at that time. . More
by janetrd
Other Employees Tagged: Maxine .
September 30, 2026
The Service performed was fine. The waiting area was great and staff were friendly and courteous. But did not appreciate the tech stating I needed new wiper blades when I replaced t The waiting area was great and staff were friendly and courteous. But did not appreciate the tech stating I needed new wiper blades when I replaced them a few months ago. Then, when I went to pay, the bill was about $100 more than I was quoted for a routine Oil Change and Battery Replacement, so I questioned that and the $100 was removed. More
by TREK3015
September 25, 2026
Service was very quick and professional, Matt our service coordinator was excellent and friendly. There were no hassles at all. Highly recommend Gullo Toyota to anyone. coordinator was excellent and friendly. There were no hassles at all. Highly recommend Gullo Toyota to anyone. More
by julhaw
Other Employees Tagged: Maxine .
September 24, 2026
Reason for battery not working after sitting for 2 days was not addressed. The 2024 Corolla is on its second dying battery. Complimentary car wash didn’t happen. was not addressed. The 2024 Corolla is on its second dying battery. Complimentary car wash didn’t happen. More
by SCHULZELAWVERANNE
Other Employees Tagged: Maxine .
September 20, 2026
The service took much longer than expected. An oil change and tire rotation took 2 hours and 15 minutes. I asked about replacing the engine air filter but was told it had been changed during m An oil change and tire rotation took 2 hours and 15 minutes. I asked about replacing the engine air filter but was told it had been changed during my last service. However, my report shows a red “Warning” for the filter, so I’m still unsure if it needs replacement. I also asked them to check or replace the wipers. They were not replaced, and the report shows “Caution,” but no one explained whether they need to be changed. Better communication regarding these items would have been appreciated. More
by monicatosca
Other Employees Tagged: Maxine .
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