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Gullo Toyota of Conroe responded

We’re glad to know your Toyota RAV4’s side mirror replacement was handled more quickly than you expected. Thank you for acknowledging our team’s efforts to expedite your service. Don’t hesitate to reach out for any future needs with your RAV4. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for sharing your experience with our team’s attentive service on your Toyota Tundra Hybrid. We’re glad we could complete your service quickly and have your truck ready early, and we appreciate your five-star rating. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for highlighting how we could fit your Tundra in promptly and for recognizing our team’s friendliness. We’re pleased that the photo updates made the service process clear for you. We look forward to welcoming you back for your next visit. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Hello, I am sorry to hear that you had a negative experience with your most recent visit to our dealership. My name is Andy Ritter and I would love to hear more about what happened in service. Please give me a call at (936) 442-4324, when you can so we can talk in more detail. Andy Ritter Gullo Toyota 936-442-4324

Gullo Toyota of Conroe responded

We appreciate you trusting us with your Toyota Corolla service and leaving a five-star review. It’s great that our team delivered attentive and prompt care. We hope to assist you again soon. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.netHello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your experience with our Service Department regarding the customer care and communication you encountered, our pricing, and the wait time that was involved. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318

Gullo Toyota of Conroe responded

It’s fantastic to know our service team delivered an excellent experience. We appreciate you bringing your Toyota here and are delighted everything went smoothly. If you need anything in the future, please reach out. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for sharing your experience with Gullo Toyota of Conroe. We're glad our team provided timely and knowledgeable service. We appreciate your feedback.

Gullo Toyota of Conroe responded

It’s wonderful to hear from you! Maxine and our service team are delighted your Toyota Camry continues to receive such attentive care. We appreciate you sharing your five-star experience and look forward to serving you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for your kind words. We appreciate your continued support of Gullo Toyota of Conroe. We're glad to hear each visit goes well.