"Great experience - Mei Kei wonderful!!"
Mei Kei was exceptionally professional, patient, and a pleasure to work with. It was New Year's Eve and time was getting late, but Mei Kei and Shawn stayed to work with us until we could reach a win-win. Don't hesitate to ask for Mei Kei (pronounced May Kay) - she is very knowledgeable about the inventory, features of each model and type of car, and takes the time to clearly explain the features of each. We are extremely happy!
Good price, good trade-in value, excellent service from all, especially Mei Ke, who is knowledgeable, low-key and efficient. A surprisingly pleasant car purchase experience.
Mei Kei Hong was wonderful to work with and did everything she could to ensure I could drive off in the right car for me and my family..
"Pleasurable Fun Experience"
I have shopped at Heritage - Mile One numerous times in the past. My very first time shopping at a Heritage, it was a pretty good experience. The 2nd time was terrible. I swore that I would never step foot in another Heritage - Mile One dealership. After shopping around several dealerships, I figured I would have to take the risk and check this one out. I conversed with Mei Kei via e-mail over several days and we arranged for a time to test drive a New WRX and New STI. We test drove both of them on the same day with no hiccups. I decided to get the New WRX. The problem that I now had was that they did not have the trim/color that I wanted. Greg and Mei Kei took the time and effort to attempt to locate the exact color and trim that I wanted. After several days they finally found one for me. Unfortunately, I could not take delivery until the end of December. I had started my search in the beginning of December. I did my own research and could not find the vehicle that I wanted nor at the price that Mei Kei and Greg were willing to let this vehicle go for. Mei Kei was very attentive and was expeditious in answering my e-mails. She has a terrific attitude and was very personable and easy to get along with. I highly recommend Mei Kei and Greg for getting you in the car that you want!!
"Great dealership, Mei Kei was fantastic to work with!"
Great dealership, Mei Kei was fantastic to work with! Very knowledgeable, took the time to get to know us and really catered to our needs and what we were looking for in a vehicle. Very very personable! Great experience with all staff at Heritage Subaru Owings Mills overall
"Kind and helpful!"
I bought my first car about a week ago through Mei Kei and she was absolutely wonderful! She was so knowledgeable about the Crosstrek that I was interested in, and really shared in the excitement of the experience. She went over everything the car comes equipped with and broke down everything so it was easy to understand. While the process in actually buying the car understandably took a long time, I felt under no pressure to buy, had all my questions answered, and felt genuinely taken care of as she assisted with setting up the insurance policy and other information. Can't recommend Mei Kei enough!
"excellent service and sales representatives"
Mei Kei gave me great service. She found the car I wanted at another dealership and had it exchanged for one on their lot. Over a long conversation over what I wanted, what I got and life in general she was a wonderful person to deal with and a great representative of Heritage Subaru.
"There is no other sales rep for us!"
Mei Kei Hong is the absolute best salesperson ever to sell cars! She is so patient, kind, thoughtful, caring, and knowledgeable! She did so much research and was ecstatic to show us every detail. When an item was missing from our order she literally RAN into and out of the building to rectify the problem. You could have no better agent then Mei Kei! When you go to Heritage be sure to ask for her!
"2019 WRX "
Mei Kei is a really sweet, and attentive saleswoman. She did an excellent job making sure that all my needs were met, as well as gave me a great first experience with a Subaru dealership.
Mei did an excellent job with retaining a customer and when I am in the market for another car, I will definitely be coming back.
Other Employees Tagged:
"Most pleasant car buying experience I have ever had"
My wife and I purchased a new Subaru Ascent from Mei Kei ("May Kay") last night and I can honest say it was the most pleasant car buying experience we have ever had. Mei Kei was extremely knowledgeable, patient and kind. Both of our daughters were with us and Mei Kei went out of her way to make sure they were included in the experience. I had done my research and shopped around extensively but received the best pricing from Heritage Subaru. Tavon had also helped my wife with a test drive and said he was extremely knowledgeable about the car and very friendly. This is the second car that I have bought from them and will certainly be going back again for my next.