I bought a 2018 crosstrek from Mei Kei at the Owings Mills Heritage Subaru. Mei Kei responded to my multiple inquiries and held the specific color/trim model crosstrek I was looking for. Everything was straight forward and uncomplicated. Overall my wife and I had a pleasant car buying experience.
Since the car I wanted was in Harrisburg PA, Mei Kei offered to deliver my new car to my home at 10:00pm at night!!
I had a great experience buying a new car. I was able to see all the options and everyone was very patient while I decided what to do.
"Best buying experience I have ever had! Mei Kei is Wonderful"
Loving my first New 2018 Subaru! After researching and researching, I finally made the decision to buy a Subaru Outback. I was online and requested the internet price. Steve Brown, Internet Manager called me and I told him what I was looking for and the price range I could afford. He emailed me 2 cars to look at, a New and Used Outback. I let Steve know I didn't want to waste his time or mine, he was very understanding. Steve informed me that when I came up I would be working with Mei Kei.(May Kay) (She is Wonderful)! On my way I did stop at another dealership that was closer, however, I was not impressed with their customer service at all! I was worried, I hadn't bought a new car since 1996 and was thinking this is not going to be fun. Totally the opposite! When I got there EVERYONE was so nice, Mei Kei was picking up my car. We went for a test drive, she was so knowledgeable! She showed me everything the car had in it and how to use it. I was in love with this car. Mei Kei worked really hard to get the deal I wanted. I was honest with them, being on a tight budget I knew what I could afford my monthly payment to be. Well now I'm an owner of a beautiful new Subaru! I'm so happy with my purchase! This is the best vehicle buying experience I have ever had! I will recommend Mei Kei and Heritage Subaru Owings Mills to anyone interested in buying a Subaru. Mei Kei is knowledgeable, nice, doesn't pressure you at all. She is also very responsive to my emails too! I just love her!
Also, they offer a technology class, one-on-one for free to learn how to use everything in your vehicle. If you schedule and come in within 45 days of buying your vehicle, they will give you a $25.00 gas card! Win win for me!
So go to Heritage Subaru Owings Mills and buy your next vehicle! You'll be glad you did!
"Very Easy Long Distance Buying Experience"
I found a car online at this dealership that I was interested in purchasing, so I called them up to inquire more information. I live a 5 hour drive away from Heritage Subaru, so I was looking for all the information I could upfront. Mei Kei was very kind and patient as we exchanged emails about the deal and terms of purchase. When I made it to the dealership, no time was wasted. They were very prepared and pleasant to work with. I was out the door with the new car in a couple stress-free hours. Mei Kei is hands down the best sales consultant I have ever had the pleasure of doing business with.
Other Employees Tagged:
"Mei Kei Hong"
This is our third purchase from Heritage Subaru. We have bee pleased every time but have had a particularly good experience working with Mei Kei Hong. She is very knowledgeable and friendly and.worked with us until we found the car and the price we liked
"Unlike Any Other Car Buying Experience"
I love the Subaru I recently purchsed at Heritage Owings Mills, but I loved the car buying experience just as much. l don't think I can say that about any of my car purchases of the past. The difference is Mei Kei Hong, sales consultant at Heritage Owings Mills. I've never had a auto sales person as genuine, as informed and as caring as Mei Kei. She knows the auto product, is able to impart that knowledge and she does it in such a way that you sence she has your best interest at heart. There's a calm almost spritual manner about Mei Kei. Not something you sense from many in an industry (fair or not) who have the reputation for shark like predatory behavior. Not Mei Kei. She's patient, warm, caring and interested in ensuring you're pleased with the product and your selection. Every car purchase should be required by law to be as pain free and pleasant as the car buying experience with Mei Kei. She's the one to see at Heritage Subaru Owings Mills.
Howard in Baltimore
"You Need To Visit this dealership"
- Dave Tattoli
I had done my homework on what vehicle I was going to purchase. My wife and I decided upon the 2018 Subaru Outback Touring. The only real decision I had was between the 2.4I or the 3.6R.
I had been referred to Mitch the General Sales Manager from Heritage Jeep in Parkville where we purchase my wife’s Jeep Grand Cherokee. In chatting with Steve Brown the internet sales manager they both referred us to Mei Kei Hong.
So I setup an appointment with her to come in and drive both. When my wife and I arrived Mei Kei had both vehicles out front and ready to go. I do my homework and research before purchasing a new car. I could tell from the get-go that Mei Kei was not only extremely knowledgeable but was also very professional.
On both test drives both my wife and I drove both cars and she walked through the whole car with us and demonstrated all the safety features of the Outback. I traded in my 2010 Tacoma pickup which I received a fair trade on.
We decided to go with the Outback 3.6R in the Wilderness Green Metallic which they didn’t have. Mitch found the car although we waited a few hours the car arrived at the dealership at 10:00pm and we closed down the dealership that night.
I can’t thank Mei Kei, Steve and Mitch enough for the service that I received. If you are thinking about purchasing a Subaru it’s worth the drive to Heritage Owings Mills.
David & Melissa T
"My experience at Heritage Subaru Owings Mills was terrific!"
It was a great pleasure to work with Mei Kei for my Subaru leasing. Mei Kei is a very nice lady with tremendous care and patience with customers. She answered all my questions and helped compared leasing versus financing options for me. Additionally, I had very satisfactory test driving experience with her, during which processes she explained and showed me key features of Subaru Crosstrek and Outback. Overall, Mei Kei gave me a superb personal experience and I am very confident to recommend her to my friends. I definitely look forward to working with her in the future.
Mei Kei is above and beyond, far above the average sales person.
She gave us unequalled personal service, with a smile and patience. I have recommended her several times to friends.