"excellent service and sales representatives"
Mei Kei gave me great service. She found the car I wanted at another dealership and had it exchanged for one on their lot. Over a long conversation over what I wanted, what I got and life in general she was a wonderful person to deal with and a great representative of Heritage Subaru.
"There is no other sales rep for us!"
Mei Kei Hong is the absolute best salesperson ever to sell cars! She is so patient, kind, thoughtful, caring, and knowledgeable! She did so much research and was ecstatic to show us every detail. When an item was missing from our order she literally RAN into and out of the building to rectify the problem. You could have no better agent then Mei Kei! When you go to Heritage be sure to ask for her!
"2019 WRX "
Mei Kei is a really sweet, and attentive saleswoman. She did an excellent job making sure that all my needs were met, as well as gave me a great first experience with a Subaru dealership.
Mei did an excellent job with retaining a customer and when I am in the market for another car, I will definitely be coming back.
Other Employees Tagged:
"Most pleasant car buying experience I have ever had"
My wife and I purchased a new Subaru Ascent from Mei Kei ("May Kay") last night and I can honest say it was the most pleasant car buying experience we have ever had. Mei Kei was extremely knowledgeable, patient and kind. Both of our daughters were with us and Mei Kei went out of her way to make sure they were included in the experience. I had done my research and shopped around extensively but received the best pricing from Heritage Subaru. Tavon had also helped my wife with a test drive and said he was extremely knowledgeable about the car and very friendly. This is the second car that I have bought from them and will certainly be going back again for my next.
"Great service, the right car for you, no pressure, no games"
My wife and I got her a Subaru at another dealership but took to Heritage Subaru of Owings Mills for service as its location was more convenient for us.
I had a great experience there and when in the market for another car we did not hesitate to consider Heritage as a place viven their amazing team.
I’ve started the search process in the summer with Mei Kei and test drove at least 4 models until fall. Mei Kei was super patient to make sure I would get the right car for me with which I would be 100% satisfied. She was very trustworthy and polite and at no point I felt under any pressure. When I narrowed down my options she was great in getting a good price and finding the right car at a nearby dealer and I drove off the exact car I wanted the same day.
Mei Kei was fantastic and I would recommend her to anyone. Greg the sales manager and Josh the finance manager as well as the entire team were very professional. The entire process went swiftly all in the same afternoon.
I highly recommend Heritage Subarubof Owings Mills and their team to anyone, and specifically Mei Kei as your sales consultant.
Friendly and helpful. MeiKei did everything to make the deal including transferring tags in the rain. Everyone made sure we were satisfied. We only buy used vehicles and our new Crosstrek is great.
"Dealing Mei Kei was a quite a pleasure"
- Mr. Brahms
After numerous visits to Heritage Subaru to ask about, look at, and test drive the 2019 Ascent that we wanted to purchase, we made an appointment with Mei Kei to start initial talks about pricing. She was very patient with us throughout the process, answered our questions, and was able to sell us the vehicle for a price that we were comfortable with that night. It was almost 10:00 P.M. before we drove off with our new car. We still feel bad about keeping Mei Kei that late. After a little more than a week of owning the Ascent, we love the car.
I bought a 2018 crosstrek from Mei Kei at the Owings Mills Heritage Subaru. Mei Kei responded to my multiple inquiries and held the specific color/trim model crosstrek I was looking for. Everything was straight forward and uncomplicated. Overall my wife and I had a pleasant car buying experience.
Since the car I wanted was in Harrisburg PA, Mei Kei offered to deliver my new car to my home at 10:00pm at night!!
I had a great experience buying a new car. I was able to see all the options and everyone was very patient while I decided what to do.