Melissa Cates | Page 15
Service Advisor
Shottenkirk Ford Granbury
4950 East Highway 377
Granbury, TX 76049
175 Reviews
Write a Review175 Reviews of Melissa Cates
September 08, 2023
Good service, shuttle was good, detail was great! Oil change and tire rotation was done. Oil change and tire rotation was done. More
Other Employees Tagged: Wendell Gray , Randy Barbee, Makaylynn Davis, Ryan Hudson
September 05, 2023
Car sat for 3 months due to the part needed was being upgraded and new part wasn’t ready. Squirrels or rats started eating wires under hood while car sat for 3 months. Not very happy with the above but upgraded and new part wasn’t ready. Squirrels or rats started eating wires under hood while car sat for 3 months. Not very happy with the above but Melissa was great. Probably as frustrating for her as it was for me More
Other Employees Tagged: Ryan Hudson
September 01, 2023
We had our car two days before it was in service. Even though I am pretty upset about that, Melissa took great care of us. She has bent over backwards for us. Even though I am pretty upset about that, Melissa took great care of us. She has bent over backwards for us. More
Other Employees Tagged: Charles Brockman
August 23, 2023
Worst service experience I’ve ever had! !! The level of incompetence within this dealership is astounding. They actually created more problems than they fixed. Never seen anything like it. !! The level of incompetence within this dealership is astounding. They actually created more problems than they fixed. Never seen anything like it. More