Melissa Cole | Page 14

I’m speechless, from start to finish the service was great!! Heritage Volks wagon on Harford Rd was the best dealership to do business with. Melissa Cole is a bulldog she makes you want to buy a car, she’s neat, Heritage Volks wagon on Harford Rd was the best dealership to do business with. Melissa Cole is a bulldog she makes you want to buy a car, she’s neat, prepared and she doesn’t sugar coat. I really do appreciate all the hard work, time and effort she put in to getting me a new car. She’s amazing and I look forward to working with her again More

Helpful 0

Report | Print

Incredible Experience from Start to Finish This was by far the easiest and friendliest new car buying experience ever! Gabriel Walman and Melissa Cole are NOT your stereotypical salespeople This was by far the easiest and friendliest new car buying experience ever! Gabriel Walman and Melissa Cole are NOT your stereotypical salespeople who try to get you to buy the car 'today'. I cannot stress this enough. Initial visits to get familiar with the vehicle were all about test drives and checking out the features. Both Gabriel and Melissa are knowledgeable and passionate about the brand they work for; it does make a BIG difference when discussing the upcoming purchase. When it came to negotiations, Gabriel handled all correspondence electronically and made sure all numbers were disclosed properly with no hidden costs or surprises. Closing the deal required scheduling a final visit and signing several pieces of paperwork. Once we moved to Finance, Steven Jakubik was all about making sure title documents are in order and the financial aspects of the transaction are completed. Absolutely nothing in terms of selling extended warranties or service contracts. Just like it should be. Again, big thanks to Heritage VW Parkville, Gabriel, Melissa, and Steven for making the entire process as painless as it could be. A+. Highly recommended! More

Helpful 0

Report | Print

Melissa was genuinely amazing! As a 6'8" guy, car buying is a nightmare since I don't fit into most cars comfortably. Usually I have to go through a while song-and-dance to see if I As a 6'8" guy, car buying is a nightmare since I don't fit into most cars comfortably. Usually I have to go through a while song-and-dance to see if I fit into a car. Melissa made this process a breeze with her knowledge of the cars (old and new models), she instantly knew which cars would fit my long legs and those that would be too tight to be comforable. Her professionalism and expertise extended through the entire process. She was upfront about what we were buying and we left feeling like we made an educated discussion that was right for us. More

Helpful 0

Report | Print

Ended one lease and started a new lease in a new Jetta. The employees at this location are truly helpful and caring. They helped me find a car that suited my needs. Very pleasant experience. I'll definitely The employees at this location are truly helpful and caring. They helped me find a car that suited my needs. Very pleasant experience. I'll definitely come back. More

Helpful 0

Report | Print

Melissa is fantastic, wonderful experience! Melissa is a true professional and passionate about what she does...she truly cares about you as a customer, quite refreshing in today's world. If you Melissa is a true professional and passionate about what she does...she truly cares about you as a customer, quite refreshing in today's world. If you are in the market for a VW you need to go see Melissa at Heritage VW, you will not be disappointed! More

Helpful 0

Report | Print

Excellent experience! Our salesperson, Melissa Cole was the reason we purchased the 2017 Passat! Her knowledge and enthusiasm was second to none! The same night we visite Our salesperson, Melissa Cole was the reason we purchased the 2017 Passat! Her knowledge and enthusiasm was second to none! The same night we visited another dealer in the area (Ford) and that salesperson was not even close to Melissa. After visiting the 2nd dealership, we quickly decided to call Melissa and close the deal! At least 50% of our decision was based on how awesome Melissa was! More

Helpful 0

Report | Print

smoothest car buy ever I had inquired several dealers about a new VW golf. Nobody had the car I wanted , they were trying to sell higher end models . Melissa Cole was instr I had inquired several dealers about a new VW golf. Nobody had the car I wanted , they were trying to sell higher end models . Melissa Cole was instrumental in finding the right Golf for me , Jake at finance breezed through the paperwork and Melissa even delivered the car to me I am planning on sending friends and relatives there Dimitris Raptis More

Helpful 0

Report | Print

A wonderful experience purchasing my Volkswagen . I have purchased many cars in my life ... But the experience I had with Melissa and the rest of the crew at Heritage was exceptional .... From my firs I have purchased many cars in my life ... But the experience I had with Melissa and the rest of the crew at Heritage was exceptional .... From my first call to her and my visit to the dealership I felt very comfortable and had complete confidence in my purchase .... I know the purchase was not necessarily a large price point .... But I felt I was treated with respect and great care .... Melissa's knowledge about the car was amazing and she answered all my questions honestly and with confidence ..... I certainly would recommend her and the dealership to my friends .... Thank you to everyone for making my purchase a wonderful experience ..... Alexander Baer More

Helpful 0

Report | Print

Once again...a great car buying experience I just purchased a Beetle Turbo Limited Edition - Blue Denim. This is my 5th Volkswagen so obviously I am a Volkswagen person. I would never by a car I just purchased a Beetle Turbo Limited Edition - Blue Denim. This is my 5th Volkswagen so obviously I am a Volkswagen person. I would never by a car from anybody other than Heritage Mile One in PARKVILLE. The sales staff is outstanding and the service department is always great. The manager Gabe & Randall Melvin had me work with Melissa Cole. I never met anyone more knowledgeable about her product. I was really impressed. She seems very dedicated and passionate about her job. I also need to give a shout out to Doug, the finance guy. I am sure he was told I never buy anything extra. Somehow I ended up buying 3 things! How did that happen? No, he just made perfect sense! Thanks Doug, it was fun talking to you. More

Helpful 0

Report | Print

Melissa Cole. I had gone to VW, to purchase my first vehicle, was out within 2 hours with keys and plates in hand. Thank you Melissa for everything! I had gone to VW, to purchase my first vehicle, was out within 2 hours with keys and plates in hand. Thank you Melissa for everything! More

Helpful 0

Report | Print