Melissa Cole | Page 3

Spencer and the management team were very responsive, helpful, informative and professional. Most importantly i dont think they were there to gauge my bank account. The price was fair and the deal went s helpful, informative and professional. Most importantly i dont think they were there to gauge my bank account. The price was fair and the deal went smooth. I drove from Philadelphia and i would definitely consider going there again. More

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Spencer was very helpful during the entire buying process. He was patient and receptive during negotiations, enthusiastic in showing us the vehicle features, and very pleasant to work with. Thank you process. He was patient and receptive during negotiations, enthusiastic in showing us the vehicle features, and very pleasant to work with. Thank you also to Kevin and Melissa who were both supportive and seemed genuinely happy for us during the buying process. More

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This is my 4th vehicle that I have purchased from Heritage. They always go above and beyond on satisfying me with the purchase. The are easy to work with, and know the product. Heritage. They always go above and beyond on satisfying me with the purchase. The are easy to work with, and know the product. More

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We came in to potentially trade in our Tiguan for a newer model and Melissa Cole made the process so easy we couldn’t say no. She got us the price we wanted and made the process as easy as possible. This was model and Melissa Cole made the process so easy we couldn’t say no. She got us the price we wanted and made the process as easy as possible. This was the fastest and easiest process we have ever had buying a new car. Melissa took the time to show us all the new features of our car so we can fully enjoy everything it has to offer. More

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Purchasing an electric vehicle for the first time is a huge change. Melissa Cole, was terrific. She worked with me for months, to find the car I wanted, and gave me the education I needed to be a succes huge change. Melissa Cole, was terrific. She worked with me for months, to find the car I wanted, and gave me the education I needed to be a successful owner. Can't thank you enough!! If you are looking to electric, she's your gal. More

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It was truly refreshing to wok with Ms. Melissa while I was purchasing my vehicle. I expressed to her exactly what I wanted, how much money I was willing to spend on the new vehicle. she stayed in my bud was purchasing my vehicle. I expressed to her exactly what I wanted, how much money I was willing to spend on the new vehicle. she stayed in my budget, got me the vehicle with 0% interest. I was pleased with the end results. This was over a year ago, but whenever I call to ask her any questions she is so pleasant and always will to assist me. Wonderful and great person. More

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Ms Cole will do everything in her power to get you the best deal.Great overall experience working with ms cole. I will be back best deal.Great overall experience working with ms cole. I will be back More

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I recently traded in my vehicle and purchased a brand new VW Atlas Cross Sport at Heritage Volkswagen Parkville. Since I purchased my last 2 vehicles at this location and have had such great experiences in t VW Atlas Cross Sport at Heritage Volkswagen Parkville. Since I purchased my last 2 vehicles at this location and have had such great experiences in the past, I knew this was the place to go this time around. The team I worked with: Melissa, Brad, Gabe, and Khaliq all provided great service, helped me stay within my budget, and really made me feel like family, ensuring that the entire process was smooth and stress-free. At no point did I ever feel pressured or rushed to make a decision. Melissa Cole was especially great to work with. There were a few vehicles that I wanted to explore, and its because of her that I was able to decide exactly which vehicle would meet my needs. She is so knowledgeable about Volkswagen vehicles and took extra time to go through all of the safety and convenience features which were important to me being a new mom. She even gave me a thorough tutorial on all of the tech features and assisted me to set up and personalize some of the options to my own preference. She didn’t let me leave until I felt completely comfortable and satisfied with my new vehicle and reassured me that I could reach out to her if I thought of any questions or had concerns. I feel that Melissa goes above and beyond for her customers and will seek her out in the future if/when I decide to purchase another vehicle. More

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Walked into heritage new sales and thought I was I the preowned section by mistake. I was greeted by Melissa Cole. I told I came to see a preowned Tuscan. She explained I was in wrong place but she would preowned section by mistake. I was greeted by Melissa Cole. I told I came to see a preowned Tuscan. She explained I was in wrong place but she would be happy to help and quickly went across the street and brought over the car. She offered me a test drive and was very helpful giving me the information I needed. I realized this was not the car for me. Melissa was very perceptive and knew exactly what I was feeling. She offered to show me a car that she thought was what I was looking for. It was a brand new Tiguan which I knew I could not afford. She told me the price and I got good trade in and thought I would give it a try. So we took a test drive and it felt perfect for me. She worked extremely hard to make it happen and of course I spent more than I should have but the new car was not much more than a used one. Not only did she help me buy it but gave me a personal tutorial from front to back to make sure I was well informed and safe. I hadn’t bought a car in 11 years so it was quite intimidating. She is without a doubt the most well informed and hard working sales lady ever. She made a stressful experience so easy. She deserves a week off not a day!! Please consider her for this contest!!! More

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Melissa is hands down the best sales person I have EVER worked with. My wife and I will only buy a car from Melissa Cole. worked with. My wife and I will only buy a car from Melissa Cole. More

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