Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson | Page 10

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
403 Reviews
4.8

403 Reviews

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403 Reviews of Melissa Gibson

November 26, 2025

Dealership Rating
Employee Rating

Amazing great great great Great great great great great great great great great great great great great great great great More

by Spobrien25
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

November 25, 2025

Dealership Rating
Employee Rating

Service was not proactive and not completed first time around. They had to keep it overnight to complete the work. Example-tire rotation and oil change were initially missed. More

by Paul A.
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

November 25, 2025

Dealership Rating
Employee Rating

Very accommodating. Thorough and attentive to my needs Melissa is great. She took care of every maintenance issue I raised and was very responsive to all my communicatio More

by jim@infoshreve.com
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

November 24, 2025

Dealership Rating
Employee Rating

Everything was as expected and quick. Plus Melissa helped out with questions on my other car. More

by LUCAS.UPDEGRAPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 24, 2025

Dealership Rating
Employee Rating

Fast and clear. Goo options to select service and payment via text. Quick and easy More

by ELIHOLGUIN
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

November 24, 2025

Dealership Rating
Employee Rating

Attentive to my time, coverage by other managers when yours is not available , hour of operations is good More

by FOODZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 22, 2025

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Employee Rating

Very happy with the service I got last time when I had my vehicle gor inspection More

by MIROSLAW.MALESA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

November 22, 2025

Dealership Rating
Employee Rating

I had no issues with my vehicle for the first 12 months it comes in for routine service and now I have all kinds of issues it’s been in twice within three days , towed in. Now all kinds of issues with it t More

by rob@americanpackaging.net
Recommend Dealer
No

Other Employees Tagged: Bill Cosenza

November 22, 2025

Dealership Rating
Employee Rating

You should invest in more loaner cars and more service bays. Wait tends to be too long for appointments compared with the Porsche dealer where I service my Cayennne. More

by KUOGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 21, 2025

Dealership Rating
Employee Rating

Melissa was flawless. You need a better procedure for picking up the cars that does not require interaction with untrained highschoolers. Otherwise perfect! More

by Joe
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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