Melissa Gibson | Page 10
Service Advisor
BMW of West Chester
1275 Wilmington Pike
West Chester, PA 19382
403 Reviews
Write a Review403 Reviews of Melissa Gibson
November 25, 2025
Service was not proactive and not completed first time around. They had to keep it overnight to complete the work. Example-tire rotation and oil change were initially missed. around. They had to keep it overnight to complete the work. Example-tire rotation and oil change were initially missed. More
Other Employees Tagged: Melissa Gibson
November 25, 2025
Very accommodating. Thorough and attentive to my needs Melissa is great. She took care of every maintenance issue I raised and was very responsive to all my communicatio Thorough and attentive to my needs Melissa is great. She took care of every maintenance issue I raised and was very responsive to all my communications. More
Other Employees Tagged: Melissa Gibson
November 22, 2025
I had no issues with my vehicle for the first 12 months it comes in for routine service and now I have all kinds of issues it’s been in twice within three days , towed in. Now all kinds of issues with it t it comes in for routine service and now I have all kinds of issues it’s been in twice within three days , towed in. Now all kinds of issues with it the loaner they gave me is beaten up has 90,000 miles a cracked windshield not happy at all. More
Other Employees Tagged: Bill Cosenza
November 22, 2025
You should invest in more loaner cars and more service bays. Wait tends to be too long for appointments compared with the Porsche dealer where I service my Cayennne. bays. Wait tends to be too long for appointments compared with the Porsche dealer where I service my Cayennne. More
November 21, 2025
Melissa was flawless. You need a better procedure for picking up the cars that does not require interaction with untrained highschoolers. Otherwise perfect! You need a better procedure for picking up the cars that does not require interaction with untrained highschoolers. Otherwise perfect! More

