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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
15 yrs
Industry Experience
30 yrs, 1 mo
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
Verified Customer
December 09, 2021
I wasn’t going to leave a review because I thought maybe I was being picky and my car did need more maintenance, but no. I took my car here for the battery (which they did nothing to). When I picked my car I was being picky and my car did need more maintenance, but no. I took my car here for the battery (which they did nothing to). When I picked my car up, the check engine light was on, I complained about that but they said that’s my fault, ok whatever. Took it to a different mechanic (T&T, lovely mechanics) and he basically had to go behind Ford and reconnect some sensors near my battery that they forgot? Is this a money grab or y’all don’t know what you’re doing? Seriously, xxx? And he did it for free! Shame on y’all. This happened before when I went in for a battery issue and I picked up a car with a sunroof that was no longer working back in April. The service department needs to be looked into. More
by Jae
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
December 08, 2021
My visit with Melissa is always pleasant, and professional. Always greeted with a smile. I am always informed of the status of my vehicle. Melissa gives over 100% customer service, an Outstandin professional. Always greeted with a smile. I am always informed of the status of my vehicle. Melissa gives over 100% customer service, an Outstanding employee. More
by mabry1@sbcglobal.net
December 06, 2021
I always get good service from Sutton, and the staff always listen to me whenever when I’m describing any issues I’m having with my vehicle always listen to me whenever when I’m describing any issues I’m having with my vehicle More
by thames1260
Other Employees Tagged: Jamie Vasquez, Jillian Stanford
December 01, 2021
Very efficient with the work being done. I got my car back in a decent time. I was kept informed of the progress back in a decent time. I was kept informed of the progress More
by michellebalgemann
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
December 01, 2021
They were very nice and courtesy when the one who waited on me come outside right away and I notice I was missing a valve cap on one of my tires. She said they will put another one on. The job they did on m on me come outside right away and I notice I was missing a valve cap on one of my tires. She said they will put another one on. The job they did on my car was excellent and I got the call to let me know my car is ready at very good time . More
by LEE15559@comcast.net
December 01, 2021
Friendly, informative and supportive service. Melissa was an amazing help and kept communication regarding the status of trucks service crystal clear. Thanks so much for great customer service an amazing help and kept communication regarding the status of trucks service crystal clear. Thanks so much for great customer service More
by sarah.golden0256
Other Employees Tagged: Jamie Vasquez
