Melissa McElwee
Melissa McElwee at Concordville Subaru
Refer Me

Melissa McElwee | Page 70

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

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5.0
703 Reviews

Dealership Experience

7 yrs, 5 mos

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

5.0

703 Reviews

Write a Review

703 Reviews of Melissa McElwee

April 15, 2021

Dealership Rating
Employee Rating

They are always courteous, helpful and eager to fit me in last minute. Their prices are fare and the go above and beyond. They a show that they appreciate my business and value me as a customer. I go out o More

by ryanjones27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: M Morgan.

Apr 16, 2021

Concordville Subaru responded

Thanks for taking the time to leave your feedback, ryanjones27!

April 15, 2021

Dealership Rating
Employee Rating

Great service management process from reserving the service date, providing a loaner car, providing the service as requested, bringing other areas of concern to my attention, and delivering the vehicle More

by Kevin L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Cooper, Taylor Thornton

Apr 16, 2021

Concordville Subaru responded

Thank you for the 5 star review, Kevin. We hope to work with you again in the future.

April 14, 2021

Dealership Rating
Employee Rating

Melissa was very friendly and helpful. Called to explain Melissa was very friendly and helpful. Called to explain about initial services charge she quoted and the additional charges that would include clean More

by GAbrams
Recommend Dealer
Yes
Apr 15, 2021

Concordville Subaru responded

We greatly appreciate your feedback. Thank you for choosing Concordville Subaru!

April 13, 2021

Dealership Rating
Employee Rating

I think they did an outstanding job. My chevy was repaired and cleaner than when I brought the vehicle in. Pricing was fair and the bill was explained in detail. More

by dompell1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers, John Brennan, Lauren Scannapieco , Zach Catrambone, Ken Cooper, Taylor Thornton

Apr 14, 2021

Concordville Subaru responded

dompell1, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

April 13, 2021

Dealership Rating
Employee Rating

I was very pleased with the customer service I received at Concordville Subaru. The fact that I was able to use a loaner while my forester was being repaired made all the difference! More

by Aabergner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 14, 2021

Concordville Subaru responded

Thank you for your kind words and positive feedback, Aabergner! We are happy to hear that our team was able to provide you with quick service. Safe travels!

April 12, 2021

Dealership Rating
Employee Rating

Lauren (on Friday) and Melissa Mcelwee handled my split tire emergency faster than expected and I couldn't be happier. Legacy now drives great! Thanks More

by BAFMCCRACKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Scannapieco

Apr 13, 2021

Concordville Subaru responded

BAFMCCRACKEN, thank you for your 5 Star Review! We appreciate your business and kind words!

April 11, 2021

Dealership Rating
Employee Rating

Concordville Subaru's service department is always courteous, professional, and prompt. They addressed my concerns. They finished more quickly then anticipated. They clearly conveyed what needed to More

by GV1068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2021

Concordville Subaru responded

Thank you for visiting, GV1068. We are happy to know that you enjoyed our services. We look forward to working with you again.

April 10, 2021

Dealership Rating
Employee Rating

Easy to work with when I was running late for my appointment. Service was prompt and no hidden upcharges. I will continue to use this service department above other Subaru dealers in the area. More

by nealmck08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers

Apr 12, 2021

Concordville Subaru responded

Thank you for the five stars, nealmck08! Concordville Subaru appreciates your business.

April 09, 2021

Dealership Rating
Employee Rating

Always so nice and courteous and quick! Melissa is the best!! She’s always quick to update me and remembers me. It makes a difference! More

by crowleycait
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2021

Concordville Subaru responded

Thanks for your positive star rating for Concordville Subaru!

April 09, 2021

Dealership Rating
Employee Rating

Not only do we bring our Subaru in for service but all of our cars! Mark Rodgers is a conscientious and trusted Service Advisor. The entire staff is customer focused. More

by MARC R.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Craig Reichert, Mark Rodgers, Lauren Scannapieco , Ken Cooper, Taylor Thornton

Apr 12, 2021

Concordville Subaru responded

Thank you MARC, for the amazing review.

...
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