Melissa McNeill | Page 8

Through out the years i've patronized Halterman's Toyota, Melissa Bestock has always stood out as the individual who best represented the qualities that you look for from a dealerships service dept. Toyota, Melissa Bestock has always stood out as the individual who best represented the qualities that you look for from a dealerships service dept. From the time you eneter until you depart she efficiently takes you under her wing so that you feel that you are the most important customer in the building regardless of the number of other persons a;lso being attended to, a rare talent indeed. Clayton A. Forde More

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This was my 3rd experience trading-in a 3 year model for This was my 3rd experience trading-in a 3 year model for the newest model @ Haltermans, for what is invariably satisfying reasons; not understandin This was my 3rd experience trading-in a 3 year model for the newest model @ Haltermans, for what is invariably satisfying reasons; not understanding some terms for discussion, it could be a confusing exchange but Jahnell understood my hesitation re: financial plus auto -dialogue & proceeded to clarify patiently & clearly. Once again I have 'the newest Model Corolla' & feel the usual confidence & comfort only experienced when the design meets requirements including clear visibility, all 4 sides. Jahnell took time to digress & expound on some new features I would have overlooked. During the test drive Jahnell's relaxed attitude & supportive comments re: driving on what was a rainy day, made it even a more pleasant & confident experience. This is one of life's major decisions & it is obvious why I don't hesitate to return to Haltermans anticipating their usual curteous & caring professionalism. So too each & every other person involved in my purchase was thorough & knowledgable re: very important details. I feel secure knowing I can communicate with Jahnell & others too should there be questions in the future, as might be expected. More

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I have been going to Haltermans toyota for about 4 years now and have always been attended to by Melissa. She has always ensured that my car is safe to drive and she has always updated me with the services now and have always been attended to by Melissa. She has always ensured that my car is safe to drive and she has always updated me with the services that my car needed according to its priorities. I drive my Prius 35,000 a year since 2009 and at 169,000 miles, it still runs well. Melissa has always a smile that I almost feel that I come to visit a friend when I come for oil maintenance. And since the express lube lives up to its name, I am out the door in no time at all. More

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The customer service I receive at Halterman's is excellent. I have been in the business of customer service for 31 year's and appreciate that quality of service and when I valued as a customer. Mel excellent. I have been in the business of customer service for 31 year's and appreciate that quality of service and when I valued as a customer. Melissa Betsock as a Sevice Advisor provides me with the understanding of the service my vehicle needs and confidence in the work that has been done. More

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My vehicles were brought in quickly,the work i authorized was performed professionally and accurately.Additional problems were brought to my attention.The work was finished when promised.Melissa is friendly was performed professionally and accurately.Additional problems were brought to my attention.The work was finished when promised.Melissa is friendly courtious and a pleasure to deal with.Melissa even offered to pick up my vehicle on her day off because i was too busy to bring my vehicle in for service! More

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Halterman's Toyota can not be compared to any other dealer or service department that I have used in the past. I am 62 years old and have dealt with many car dealers and service departments and have be dealer or service department that I have used in the past. I am 62 years old and have dealt with many car dealers and service departments and have been ripped off by the majority of them. It is a wonderful feeling knowing your car is in good hands and that you are not being charged for work not needed or not done. The honesty, friendliness and expertise of the staff have kept me coming back for new car purchases and use of the service center. So far I have purchased 6 vehicles over the past years from Halterman's and have recommended Halterman's to my family and friends. Melissa Betsock is such a delight, always friendly, always smiling, always cheerful. Words alone can not express the people of Halterman's. They have won me over and I will continue to buy my vehicles from them and only them. More

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I bought my second owned vehicle ever (another Totoya) 11 years ago from Halterman's- Highlander which I am still driving. I also bought my husband a Camry in 2009 which I traded for him with 193,000 miles f years ago from Halterman's- Highlander which I am still driving. I also bought my husband a Camry in 2009 which I traded for him with 193,000 miles for another brand new left-over 2012 Camry from Janelle in April of 2012. But why do I come back? CUSTOMER SERVICE! Your dealership is only as good as your Service Deaprtment! First it was the manager, Rachel R. (MISS HER!) who was there for years with good-olde Roger and Melissa Betsock and Pete. Now I only will deal with Melissa and her assitant Amanda. I pull up and Melissa calls me by name. She always polite and has a smile. She is extremely effecient, knowledgable and can run an entire service department while talking to three different people and while on the phone with a customer- all at the same time!! Also, as a woman she makes me feel extremely comfortable in a man's world of automobiles. I never feel as if I'm "going to get screwed" there. The level of confidence that I have with her- never seen by me- is outstanding. On April 22nd,2012 she assisted me in a very large job tha needed to be performed on my Highlander (remember it is from 2003 when bough it it from Joe) and she assisted me personally getting it over to the Main Service area and having Kia work on it. I will not let Mike Miller work on it. They had it for three days but called me daily on its progress. She was just fantastic- always keeping me abreast of its progress- going beyond her duty. Then this past Saturday it appeared that the rear seal that was supposedly fixed last time might be leaking and she told me to come in this Tuesday when I'm available and they will have it doubled checked. Not a problem and calmed me right down. Melissa always knows what to say and how to say it. She's a real gem and Halterman's should be honored to have such a wonderful employee. Tank you. Vanessa V. Pozniak 570-629-1013 More

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Service on my vehicle is ALWAYS the best!!! Halterman's and Melissa keep my car safe and running excellant.....over 340,000 miles and running like I drove off the lot in May, 2007!!!!!! Halterman's and Melissa keep my car safe and running excellant.....over 340,000 miles and running like I drove off the lot in May, 2007!!!!!! More

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I drove my 2004 Toyota Sienna in for it's 5,000 mile oil and service. I was handled immediately and was out in less than 30 minutes. Melissa came in to the waiting area to show me that my filter neede oil and service. I was handled immediately and was out in less than 30 minutes. Melissa came in to the waiting area to show me that my filter needed changing which I approved. All questions were answered in a courteous matter. More

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Excellent service friendly an professional. Great place to do business i bought 3 cars an the past three years good deals an the sellers tells u want u want to hear thank u melissa to do business i bought 3 cars an the past three years good deals an the sellers tells u want u want to hear thank u melissa More

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