Melissa Pearson

I have always had my 2018 Forester serviced here since I bought it from my son 3 years ago. The service has always been exceptional, even up to the standards of the "Luxury" dealers in Little Rock. This las bought it from my son 3 years ago. The service has always been exceptional, even up to the standards of the "Luxury" dealers in Little Rock. This last time was unique because of the new video communication tool they use with the technician. You know exactly what he did and why and if he is recommending anything. As stated by another client, I really appreciate the fact they don't try to "sell" you something every time you come in for service. Keep up the great work and innovating! More

by TIM@COMPSYS.COM Verified Customer Verified Customer

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They got their job done really quick. I was informed what I needed to do for my subi I was informed what I needed to do for my subi More

by laoma Verified Customer Verified Customer

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Everyone was very nice! Very accommodating. It wasn’t explained to me before hand when I requested a loaner car I couldn’t put my dog in it. I had to drive a long way just t Very accommodating. It wasn’t explained to me before hand when I requested a loaner car I couldn’t put my dog in it. I had to drive a long way just to get to the store and they accommodated my pup anyway. ❤️ More

by cecilt29 Verified Customer Verified Customer

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This Subaru dealership has excellent facilities for quick and valuable service. I was sent a video of my Subaru’s evaluation. Great service! and valuable service. I was sent a video of my Subaru’s evaluation. Great service! More

by clshaw2007 Verified Customer Verified Customer

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This was the second trip for us. We had our “first maintenance after purchase” visit the week before for our new Forester and we had to make an appointment to go back for a problem w We had our “first maintenance after purchase” visit the week before for our new Forester and we had to make an appointment to go back for a problem with the front seat passenger heater. Making the appointment was painless and they got us in promptly…thanks, Melissa! The second visit was longer as expected, and everyone was as nice and professional as they were the first time. Duncan came out and told us it was a software problem and I think we were all surprised it was a software issue instead of a battery issue. It was not an urgent repair, since it is June and not January, but they treated it as if it were. And, as it was a 7:00 a.m. appointment time so we were very happy to have snacks available. More

by WILSONAW6 Verified Customer Verified Customer

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I have been going to the same service center at this dealership after purchasing a Crosstrek since 2018 and the service received met expectations. However, having to wait on a service member to show dealership after purchasing a Crosstrek since 2018 and the service received met expectations. However, having to wait on a service member to show up after 5 to 10 minutes to begin what is described as an "express service" oil change (which also exceeded an hour), I can only warrant an average rating at best. More

by superduck851 Verified Customer Verified Customer

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Very thorough and courteous but very professional. Subaru of Little Rock pin pointed the problem and fixed it in timely manner. Subaru of Little Rock pin pointed the problem and fixed it in timely manner. More

by RICKCANTRELL Verified Customer Verified Customer

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I received a loaner car for doctor appointment. Staff very courteous! Kept me updated even though they were very busy! Staff very courteous! Kept me updated even though they were very busy! More

by bethrobinson66 Verified Customer Verified Customer

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More attentive and helpful than I am used to at a car dealership. A very pleasant surprise on my first service visit. dealership. A very pleasant surprise on my first service visit. More

by johnarcher6389 Verified Customer Verified Customer

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