Melissa Prochnow
Melissa Prochnow at Land Rover Sudbury

Melissa Prochnow

Business Development Manager

Land Rover Sudbury

83 Boston Post Rd
Sudbury, MA 01776

4.3
23 Reviews
4.3

23 Reviews

Write a Review

Dealership Experience

6 yrs, 4 mos

Industry Experience

18 yrs, 9 mos

Languages Spoken

English English

23 Reviews of Melissa Prochnow

February 11, 2026

Dealership Rating
Employee Rating

Alex was truly great. Held my hand through the entire process. Love my new Discovery Sport! More

by sixpetitsenfantssix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2026

Land Rover Sudbury responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

January 29, 2026

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Employee Rating

First time dealing with LR and particularly this one. Overall a very good experience. Team was attentive and knowledgeable. Hope the service experience will match. More

by Paulgarcia48
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Feb 01, 2026

Land Rover Sudbury responded

Hi, thank you for taking the time to rate us! You really made our day today.

September 20, 2025

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Employee Rating

Purchased a new RR Sport from Land Rover Sudbury, and it was an overall great experience. In particular, my sales gentleman, Timilehin, who was courteous and very respectful of a self-induced time crunch r More

by Mariobarros33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2025

Land Rover Sudbury responded

Thank you so much for sharing your experience with Timilehin and our team here at Land Rover Sudbury. We're thrilled to hear everything went smoothly from signing to pickup. Safe travels in your new Range Rover Sport!

December 06, 2024

Dealership Rating
Employee Rating

Matt is a great sales representative. He’s knowledgeable, professional and proactively keeps me informed. I have been lucky to have had Matt be the person that I have bought two new vehic More

by Rover/Benz Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 06, 2024

Land Rover Sudbury responded

We're delighted to hear that Matt has provided you with such excellent service at Land Rover Sudbury! It's wonderful knowing he's been able to assist you with your vehicle purchases over the years. Thank you for choosing us, and we look forward to serving you again in the future!

May 08, 2024

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Awesome experience. Everyone is so kind. Used vehicle purchase was quick, easy, efficient, and timely. More

by ginacibien1
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Zashary Santiago, Ricky Pereira-Santos , Tom Caswell, Sulmarys Cruzado, Christopher Sorensen

May 08, 2024

Land Rover Sudbury responded

We're glad to know your used vehicle purchase was quick and efficient at Land Rover Sudbury. Thanks for the kind words about our team, we appreciate it!

April 30, 2024

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Employee Rating

Horrible Service General Manager Luiz is one of the worst I’ve ever met their lack of communication and attention to customer care is unbelievable 👎🏻 More

by JUSTIN STRONG
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: Neil Fishbone, Bobby Wendler, Zashary Santiago, Ricky Pereira-Santos , Luiz Augusto Angelo, Craig Caisse negative stars

May 01, 2024

Land Rover Sudbury responded

Justin, thank you for the review. We regret that we were unable to meet your expectations and will keep this feedback in mind as we work to continually improve the experiences our customers have with us. Respectfully, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

May 01, 2024

JUSTIN STRONG responded

To be fair, Actions Speak louder than words.

May 18, 2024

JUSTIN STRONG responded

Guess the vehicle has more problems than anticipated. The car has now been in your shop a total of about 6 weeks . The first time you fixed it guess you didn’t. I’m so blown away by you and your team’s negligence on telling me the problems before I signed the paperwork. But I’m sure you and your team knew exactly what was wrong . You know since it went through your shop when you guys had first acquired it…… I expected way better. So sad . So disappointed. Just unreal actions from such a prestigious brand. You and your associates not so prestigious. 10:09 pm

January 30, 2024

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From start to finish, Manny was great to work with! Excellent communication, very knowledgeable, efficient and most importantly - personable. Thanks, Manny! More

by ryan.osborne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz

Jan 30, 2024

Land Rover Sudbury responded

Hi Ryan! We're delighted to know that Manny provided you with such a positive experience at Land Rover Sudbury. Thanks for the shout-out!

December 31, 2023

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Employee Rating

Amr was great, so was Lawrence. Easy from start to finish. This was our second vehicle purchased here and we will continue to do business. More

by Victoria
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lawrence Blaushield, Amr Eissa

Jan 03, 2024

Land Rover Sudbury responded

Hi Victoria! It's fantastic to know that Amr and Lawrence made your experience at Land Rover Sudbury a smooth one. We appreciate your continued support and look forward to assisting you in the future!

December 01, 2023

Dealership Rating
Employee Rating

The service at this LR Sudbury location is the best in MA. Staff is courteous, thoughtful & meticulous. Although I don’t want to have my car in the service department, I love seeing the staff!! More

by JBunger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Wendler , Tyler Albano, Aya Badreddine, Jonathan Lorizio, George Patsouri, Bryson Paulding, Caleb Skoglund, Ann in service

Dec 01, 2023

Land Rover Sudbury responded

We're glad to know you've had a positive service experience with our service team at Land Rover Sudbury. We appreciate your kind words about our team and look forward to seeing you next time! Safe travels!

November 25, 2023

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Employee Rating

I had an incredibly disappointing experience with Land Rover Sudbury. They approached me, expressing interest in my car and even providing a seemingly high offer. However, this turned out to be misleadin More

by Subaru
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Luiz Augusto Angelo

Nov 27, 2023

Land Rover Sudbury responded

Thank you for the review. I'm disappointed to hear that your experience with our dealership didn't meet expectations and sincerely apologize for any frustration or inconvenience that occurred as a result. We appreciate the feedback and will take it into consideration moving forward. Please feel free to contact me directly if you have any additional questions or concerns you'd like to discuss. Respectfully, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

1

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