Melissa Sinapi | Page 20

My experience at this dealership was great. Melissa and the entire team was polite, interested and not pushy. We went over several options for the particular model I was looking for, weighing the pros and the entire team was polite, interested and not pushy. We went over several options for the particular model I was looking for, weighing the pros and cons. I felt no pressure either way and they left the decision in my hands. They do not work on commission, which helped make the shopping and buying experience much more pleasurable. Financing was done right there and I got the best rate available. I went in on a Sunday and was in my new car by Tuesday. I couldn't be more pleased. More

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I was immediately greeted by a friendly reception person. She took my information to get me started. She was pleasant and efficient. I did not wait long to begin working with a sales person. My sales per She took my information to get me started. She was pleasant and efficient. I did not wait long to begin working with a sales person. My sales person was Melissa. She was very friendly and accommodating. She was thorough and took time to explain how their dealership works and the features and options of the car in which I was interested. I was impressed by how Melissa made herself available when she was not scheduled to be at the dealership. She gave her mobile number and returned calls promptly. I got the impression that she was very honest and up front with answers to my questions. Additionally, the financial person that processed my paperwork was also very nice, efficient, and thorough. My overall impression was that the people I worked with were honest, friendly and good at their jobs. It is my first impression of buying a Toyota and it was a good experience. More

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Melissa was very knowledgable and helpful during the entire buying experience. She never rushed me to make an immediate decision but instead provided all the necessary information on the vehicle, inclu entire buying experience. She never rushed me to make an immediate decision but instead provided all the necessary information on the vehicle, including the carfax report, and the warranties/guarantees on the car. I also found it very helpful that she enabled me to take a more extended test-drive prior to making my decision. I felt that she was honest and tried to work for my best interests. I would absolutely recommend her to family and friends who are looking for a new/used Toyota. More

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Melissa is a good salesperson. She listens to what I was looking for, asks how much would I was looking to spend and showed me the cars that I may like that fit my budget. She is a pleasure to talk to and looking for, asks how much would I was looking to spend and showed me the cars that I may like that fit my budget. She is a pleasure to talk to and she is very personable. I would recommend her to all my friends in need of a car. Thank You Melissa ! I love my car ... More

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This is my 3rd Toyota. I was replacing my 1991 Toyota pickup with over 480,000 miles on it so it didn't take any convincing for me to buy another Toyota because the mileage and the reliability speak for pickup with over 480,000 miles on it so it didn't take any convincing for me to buy another Toyota because the mileage and the reliability speak for itself. I knew DCH was a well rated dealership but my choice was to stay close to home except the other dealership was closed on Sunday and you were opened. We were greeted at the door and introduced to Melissa. She worked with us geting the best truck and deal, even lower than I expected. I never felt any pressure to make a decision and I am very happy with the decision I made. I'm considering leasing a car in a year and I will definitely come back to DCH in Wappinger Falls, NY I am glad I made the decision to come here and would recommend DCH Wappinger Falls Toyota to everyone and ask for Melissa. More

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I had a wonderful experience purchasing a used vehicle for DCH WAPPINGERS FALLS TOYOTA. Melissa Sinapi was so friendly & knowlegible even when I purchaes a non Toyota vehicle. Corey in finace made everyt for DCH WAPPINGERS FALLS TOYOTA. Melissa Sinapi was so friendly & knowlegible even when I purchaes a non Toyota vehicle. Corey in finace made everything go so smoothly. I can't speak highly enough on my experience at this dealership. I was such a nice difference from other dealerships that I have dealt with in the past. I will recommend this dealership & especially Melissa to anyone that I know who is looking for a car. More

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The biggest problem that I had was trying to go onto the dealer rating website and filling out a rating for this dealership. This is my third try. dealer rating website and filling out a rating for this dealership. This is my third try. More

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After having an extremely unprofessional experience at another dealership, we decided to try DCH in Wappingers. We were immediately greeted as soon as we entered the showroom, asked how we could be helped another dealership, we decided to try DCH in Wappingers. We were immediately greeted as soon as we entered the showroom, asked how we could be helped, and were then introduced to Melissa Sinapi. Within a few minutes, she had carefully and thoroughly guided us through the sales process while paying close attention to our needs and concerns. Everyone we subsequently spoke with at the dealership about the transaction, from beginning to end, was honest and respectful. Customer service is what it's all about, and because the staff at DCH understands this, my husband and I are now driving our new Prius C. More

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A very positive experience buying my second car from this dealer. Melissa went out of her way to make sure I was satisfied and found the exact car I was looking for. dealer. Melissa went out of her way to make sure I was satisfied and found the exact car I was looking for. More

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I had a great experience working with DCH Wappingers Falls Toyota and the team there (specifically, Mr. Robert Goldberg and Mrs. Melissa Sinapi). The excellent service started before I even arrived to c Falls Toyota and the team there (specifically, Mr. Robert Goldberg and Mrs. Melissa Sinapi). The excellent service started before I even arrived to close the deal. Ms. Sinapi worked closely with me prior to my arrival to find a model I liked and quote me the lowest possible price; when I finally settled on the car I wanted, Mrs. Sinapi informed me of various administrative steps I could take (such as getting my insurance policy started, obtaining forms for the actual deal, etc.) to streamline the purchase process. All in all, these steps saved a huge amount of time for when I finally arrived, since purchasing a car is an unavoidably lengthy, multi-step process. The quality of service was high and thorough from start to finish, and I spent very little time waiting or idling while the deal was taking place. Every staff member that helped me was patient, and I really felt like a VIP the whole time. Finally, I was given an excellent price on my new car, and never felt like anyone was trying to do a hard up-sell with me, which is good, since I reject a hard sell immediately. Thumbs up to DCH Wappingers Falls Toyota! More

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