Melissa Sinapi | Page 21

This was my 4th time leasing a car with DCH Wappingers Falls Toyota. They have earned my trust many times over. I have experienced other dealerships and have no desire or need to visit any other after bei Falls Toyota. They have earned my trust many times over. I have experienced other dealerships and have no desire or need to visit any other after being so satisfied with DCH so many times. The employees there are so friendly and I never feel pressured by anyone. Melissa Sinapi was my sales woman. She was great! She new her products, and provided so much information and patience. I would recommend DCH and Melissa to anyone. Once you visit DCH Wappingers Falls, then you will have no need to try any other place. When I walked away with another Rav 4 with many more options than my last one and my payments were "less" than they were, why would I even waste my time anywhere else. My first 2 leases were Camry's, my second 2 were Rav 4's. Maybe I'll try something different next time. I love "Toyota". Thank you DCH and Melissa,I am very happy. More

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I met Melissa and she was extremely helpful, courteous, kind and knowledgable regarding the car I intended to lease. We met to take the car for a test drive and that went extremely well. She spoke with m kind and knowledgable regarding the car I intended to lease. We met to take the car for a test drive and that went extremely well. She spoke with my wife and was very helpful relating information about the car and the lease so my wife could understand. As the lease progressed, I never felt pressured and was always treated very courteously and was kept completely informed of all the information needed to complete the lease signing and drive off in the Prius. Other members of the staff including Pinkal Patel were very professional and courteous. More

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DCH is the BEST new car and used car dealership ever. We used them in 2001 to buy a new Camry and returned last month to buy a used Corolla. They gave us loaner car (almost new Prius!) when our Corolla was used them in 2001 to buy a new Camry and returned last month to buy a used Corolla. They gave us loaner car (almost new Prius!) when our Corolla wasn't ready because the title was in transit from DMV. They use Kelley Blue Book prices so there is no haggling about the car's value. They have the car faxes and the certified used cars come with warranty and a year of free oil changes. Our salesperson, the beautiful and lovely Melissa Sinapi gave me her cell phone number and accommodated any way she could. We asked for keyless entry on our car and they gave it to use for no extra money. We asked to put the car on a lift (my husband is a mechanic and wanted a good look under the car) and they didn't flinch- up it went. My husband, who has walked away from many dealerships and sales people in all his years of buying cars said that this was an "easy and painless experience" that it was "lovely working with Melissa" and that we WOULD be back to see her again soon. It is not easy for him to spend money! We both felt like this was the best and most enjoyable experience buying a car that we ever had. Please go see Melissa Sinapi and tell her I sent you! Elena More

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Both Karl Boyle and Melissa Sinapi provided exceptional customer service. The service provided was extremely professional. I couldn't have asked for more superior service. customer service. The service provided was extremely professional. I couldn't have asked for more superior service. More

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Salesperson professional in all aspects of the process from initial friendly greeting, test drive, and final sale. Ambiance of dealership very appealing and there was no pressure to buy 'right now'. Sal from initial friendly greeting, test drive, and final sale. Ambiance of dealership very appealing and there was no pressure to buy 'right now'. Sales Manager and F&I Manager also friendly and professional making us very comfortable and at ease at all times. Upfront pricing was straight-forward, honest and very competitive. There was no need to chase the 'last dollar' anywhere else. More

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I spent some time online checking out the website reviewing the various packages and photos available before coming in to the dealership. All my requests for information were answered promptly and th reviewing the various packages and photos available before coming in to the dealership. All my requests for information were answered promptly and the quotes were comprehensive and priced well. At the dealership I met with Melissa who was very knowledgeable and genuinely enthusiastic about the car and all it's new features. She went through all the packages again with me and made sure I got everything I wanted. A couple of days later my husband came in, Melissa went through all the specs with him with the same upbeat attitude. This time he took the test drive and we were both very confident about the purchase of the 2012 Camry. Robert handled the financial aspects smoothly. Overall the customer service was great, I am very happy with the purchase. More

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When my husband told me about a certified Toyota Avalon he saw online I was immediately skeptical. He said that the price was right, the condition of the car was great and that the mileage was low. My in he saw online I was immediately skeptical. He said that the price was right, the condition of the car was great and that the mileage was low. My initial thought was "yeah right". Afterall, who can trust anything reported online - am I right? Man, was I wrong! I took the car out for a test drive with Ira. My husband and his buddy (both over 6ft tall) sat comfortably in the back. Once back in the showroom, the paperwork process was prompt and seamless. Needless to say, as I write this review ~ the car is sitting pretty in my driveway. Thanks again Ira, Melissa and Rob. More

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All the people we spoke with at DCH were friendly and explained their role in the sales process effectively. We enjoyed the "ho hassle" style of purchasing the car and felt the car was well-priced, rela explained their role in the sales process effectively. We enjoyed the "ho hassle" style of purchasing the car and felt the car was well-priced, relative to the market and competition. We know several people who have bought cars from this dealership and it has a fine reputation. It is our first time from this dealer and we are looking forward to many years of good service from this auto. More

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This lease purchase was my second at DCH Wappingers Falls Toyota and once again, a most pleasurable experience. I live in Newburgh and could have very easily used dealerships closer to my home, but I contin Toyota and once again, a most pleasurable experience. I live in Newburgh and could have very easily used dealerships closer to my home, but I continue to return to DCH Wappingers Falls because they make me feel "at home". Sales Consultant, Melissa Sinapi did a impeccable job in helping me select a vehicle that best fits my needs. She was very informative and never made me feel pressured. She made me feel like I was purchasing a vehicle from an "old friend". I would recommend Melissa to any family or friends of mine looking to purchase a vehicle. I also met with Robert Goldberg, Finance Manager, to finalize my paperwork and he also was wonderful. I also found it very nice that Karl Boye, Sales Manager, took the time to introduce himself to me and thank me for using DCH Wappingers Falls. I cannot say enough about my experience with them and look forward to returning there in 3 years when my lease is up!! Thanks again for the experience!! More

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My justification for this rating is the honesty, and personalized attention given to me during my second lease experience at this dealership. They have been consistently at the top with respect to all personalized attention given to me during my second lease experience at this dealership. They have been consistently at the top with respect to all aspects of customer satisfaction. It's not always you get personalized attention by a dealership GM. Congratulation to Lee Burns, GM of DCH. Melissa Sinapi Sales Consultant, represented this dealership in the highest manner that one could. She was courteous, informative and a professional in the true meaning of the word. It's a no brainer, go for it!!! More

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