Melissa Sutton | Page 15

I had an error code indicating something was wrong with my 2017 Tucson Turbocharger, which I could tell without the code. I called Chapman Hyundai where I bought the car and they told me to leave the car f my 2017 Tucson Turbocharger, which I could tell without the code. I called Chapman Hyundai where I bought the car and they told me to leave the car for 7 to 10 days. I said never mind and called Larry Millr Hyundai. I brought it over Monday afternoon to leave for scheduled service Tuesday Morning. To much to my surprise Melissa Sutton called me 11:00ish Tuesday and said the care was fixed, the problem was loss hose. So very happy with quick fix by all service team members! More

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Great Service and have been using this dealer for the past 10 years! wouldn’t go anywhere else past 10 years! wouldn’t go anywhere else More

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Ashleigh and the entire team are wonderful! Very helpful and on top of it! Thanks! Very helpful and on top of it! Thanks! More

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Melissa Sutton was friendly and efficient. We felt like we were special to her. Not just another Larry Miller customer but an important customer who would receive her personal attention. . W We felt like we were special to her. Not just another Larry Miller customer but an important customer who would receive her personal attention. . We left Scottsdale Hyundai to service our vehicle with you because our daughter (Randi) recommended Melissa and she was right. Thank you Melissa More

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There was a chip in the front window from being on the delivery of our brand new 2022 Hyundai Palisade. My husband took it to the shop and the service person Ana, told him to let them fill it and it shou delivery of our brand new 2022 Hyundai Palisade. My husband took it to the shop and the service person Ana, told him to let them fill it and it should be fine. I was furious I called and she said you have to run it through your insurance or we should have contacted our sales person. We should have contacted our sales person? Don't you work on the same team? Why aren't you going to your partner in the sales department and making this right for your new customer? The windsheild had to be replaced 3 months later. When I spoke to the service manager Mike he said the same thing go through your insurance company. He said it is against the law for the insurance company to charge a deductible for glass replacement, which I spoke to the insurance company and you have to pay addtional premium for that coverage. He is gving cutomers false information. When I filled a complaint with the general manager he had a person named Robert call me back. They didn't nothing by say too bad so sad. I will never do business with this unethical poor customer service organization again! More

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I switched to Larry Miller Hyundai because the service is fantastic! When you’re dealing with cars you want honest, trustworthy people helping you. Melissa Sutton, in the service department, is amazing! Her fantastic! When you’re dealing with cars you want honest, trustworthy people helping you. Melissa Sutton, in the service department, is amazing! Her team found things wrong with my car that I didn’t even think to tell them but they were so irritating to me my life is changed! My car is purring like a happy kitten! More

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Amanda Neitzel was great. So efficient, nice, on time, what else can you ask for. Service was excellent. Thanks, Steve Runyon So efficient, nice, on time, what else can you ask for. Service was excellent. Thanks, Steve Runyon More

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Very efficient. Left the car the night before . Received a text message the next day from my contact person to contact them throughout the day if I needed to . T Left the car the night before . Received a text message the next day from my contact person to contact them throughout the day if I needed to . They called when the service was completed and I picked up.the car . Smooth, polite ,efficient and friendly service I am new to the area and glad I have found a great dealership More

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Melissa, thank you for your great customer service. You are outstanding! I will definitely recommend Hyundai services. You are outstanding! I will definitely recommend Hyundai services. More

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Service providers were great. Though I have know idea as to what they did to the car. Received no paperwork. Car was supposed to have the oil changed and clear coat protection don Though I have know idea as to what they did to the car. Received no paperwork. Car was supposed to have the oil changed and clear coat protection done. Clear coat was not done as car was still dirty. Guess I'll have to get the oil changed myself. Jordan S. Was supposed to detail the car as he promised if I ever came in for service, but he didn't get it done. Keys were returned by a so-called manager who snapped he didn't know anything about it other than were the keys were left. Same old give us your money, shut up and do as they say. I have no faith that any service was do to my car. They win as I won't return for service there again, nor will I buy a fourth vehicle fron them in the future. Tired of the corporate dealership BS. More

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