Melissa Sutton
Melissa Sutton at Larry H. Miller Hyundai Peoria
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Melissa Sutton | Page 15

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

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4.9
164 Reviews

BIRTH PLACE: PHOENIX PREVIOUS OCCUPATION: INSURANCE AGENT HOBBIES: RUNNING AFTER MY KIDS

Dealership Experience

6 yrs, 6 mos

Industry Experience

24 yrs, 6 mos

4.9

164 Reviews

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164 Reviews of Melissa Sutton

November 23, 2021

Dealership Rating
Employee Rating

Excellent service by Mellisa S. ! Very responsive and went above and beyond! Would definitely recommend Mellissa . So happy to have found her . More

by Kelley.Valerio
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Nov 24, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!- Rick Trinkl, General Manager

November 21, 2021

Dealership Rating
Employee Rating

Very friendly and professional service in all respects. I had warranty work done, and all was accomplished to my complete satisfaction! More

by Tex Mascot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 22, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to write such a positive review. We really appreciate all our customers and strive to deliver truly exceptional customer service. We look forward to doing more business with you in the future.- Rick Trinkl, General Manager

November 08, 2021

Dealership Rating
Employee Rating

Service was good and Melissa kept me informed on the progress of my car being inspired and she called me with the quote for the requested repairs. The cost was despicable but I had to get it done. I sin More

by Crami55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 22, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM **Please do not "Reply" to this email, but use the phone number or email address directly above** Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

October 26, 2021

Dealership Rating
Employee Rating

I had an appointment for 9:20 to take care of a minor recall. Appointment was schedule a week ago. Since then I’ve received at least 10 text messages reminding me of the appointment. I show up today and More

by bobcroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 29, 2021

Larry H. Miller Hyundai Peoria responded

It’s unfortunate to hear that your service experience took longer than expected. As you can imagine the world of auto-maintenance is unpredictable but we try our hardest each day to provide a quick and easy experience for our customers. Some items are quicker to complete than others for myriad of reasons. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. I hope to work with you again in the future. – Kevin Naylor, Fixed Operations Director, (480) 234-7895

Oct 29, 2021

bobcroy responded

My final comment…it was not that my service took but instead it took longer for you to begin the service. When I make a 9:20 appointment I assume you will start working on my car shortly, not 2 plus hours later. I do recognize challenges but it seems that you shouldn’t be that far behind that early in the morning. A simple call telling me to bring my car in a couple of hours late would have been nice. I would not think of showing up to two hours late for a scheduled appointment and expect you to then start working on my car. Customer service goes both ways.

October 16, 2021

Dealership Rating
Employee Rating

Great customer service. Got me in real fast. Really appreciated the services. Will be glad to continue your services. Thank you More

by slgardner01
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dirk Dunham

Oct 18, 2021

Larry H. Miller Hyundai Peoria responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Rick Trinkl, General Manager

October 05, 2021

Dealership Rating
Employee Rating

We called the dealer 4 times inquiring about oil change on our 2021 santa fe turbo..each time young lady said You can't come in before 6500 miles or they won't pay. We thought it was 6000. So then I calle More

by Patty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 11, 2021

Larry H. Miller Hyundai Peoria responded

Patty, thank you for taking the time to leave a review. It’s unfortunate to hear about the multiple different answers you were given about your oil. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Rick Trinkl, General Manager, (480) 887-8450

September 28, 2021

Dealership Rating
Employee Rating

My service advisor was very helpful and supportive, Like always I never felt pressured to have work done that isn’t absolutely necessary. More

by azredsfan59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashleigh Ray , Dirk Dunham, Ana Nadjalin

Sep 28, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

September 27, 2021

Dealership Rating
Employee Rating

They always treat me the best with fast and quick service with h the highest quality.!! More

by ckbkmn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashleigh Ray, Mark Castleman, Dustin Yinger , Dirk Dunham, Ana Nadjalin, Rick Trinkl

Sep 27, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Rick Trinkl, General Manager

September 22, 2021

Dealership Rating
Employee Rating

The staff were so prompt, courteous, and informative. I never take my vehicle anywhere else. Kudos to my service advisor KIRK . THANK YOU . More

by Hellogillis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashleigh Ray, Mark Castleman, Dustin Yinger , Dirk Dunham, Ana Nadjalin

Sep 23, 2021

Larry H. Miller Hyundai Peoria responded

It's great to hear from you! We appreciate your excellent review, your positive recommendation, and we hope to work with you again soon. - Rick Trinkl, General Manager

September 13, 2021

Dealership Rating
Employee Rating

Good people. Great service. They are always available for any questions that you may have. More

by Mikew92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 14, 2021

Larry H. Miller Hyundai Peoria responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Rick Trinkl, General Manager

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