Mena Karas

I bought a vehicle from this salesman, he used to work for the ford dealership, i was told the vehicle was going to cost $21,000 final cost with interest and come to find out after a period of time the ve for the ford dealership, i was told the vehicle was going to cost $21,000 final cost with interest and come to find out after a period of time the vehicle cost me more with interest the car is gonna cost me about $29,000. He’s a liar and I didn’t see a paper that said the vehicle is gonna cost me more than $21,000 dollars. He just wants to make a sale any way possible to customers. I’ve financed vehicles before and this is the first time someone has ever done this to me! My advice to people do not deal with this salesman! Stay away from him he just wants to get his commission and sell cars any way possible!! More

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Extremely disrespectful not understanding at all dealership refused to help me solve a issue I had after purchasing car (2026 Honda civic sport) everyone is extremely unprofessional and unpleasant dealership refused to help me solve a issue I had after purchasing car (2026 Honda civic sport) everyone is extremely unprofessional and unpleasant to work it would not recommend as a first time buyer More

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I was looking at a 2023 Honda Acoord Hybrid in Janaury 2026. I found one close to the price I wanted to spend and went to look at it. Joseph Grzelak was my salesman and he was awesome. He knew the vehicle 2026. I found one close to the price I wanted to spend and went to look at it. Joseph Grzelak was my salesman and he was awesome. He knew the vehicle well and showed me the important features. During the test drive he exlpained how to get the most fuel effeciuency out of the vehicle. Then it came to dealing. I refused to pay for their $1200 anti-theft, and ended up postponing the deal. Then Joseph told me not to leave and had me wait at the front door because the sales manager, Mena Karas, wanted to speak to me. Mena came up, shook my hand, dropped the offer on the counter and said "Lets make a deal." So I was open to it and asked him to "deal." He pushed that he already made a deal by removing the anti-theft/tracking fee and my rebuttle was that it is not my responsibility to pay for their security... also, I said what "deal" is he trying to make since he won't even take a penny off of the price of a 3 year old vehicle that they bought from auction. They also never provided me with service records, carfax, etc. Come to find out, that same vehicle has been for sale since Sept 2025 at the previous dealership and since Dec 5, 2025, at Bill Kay Honda. Mena Karas refused to hear anymore and, I was more than appalled at his arrogant behavior. So I turned to the salesman, Joe, and told him his manager just lost him a sale and customer. As I was walking out, my conversation with Mena got a little heated as the SALES MANAGER told me to leave and not come back. I had my words back for him too, NGL lol. So I won't be. As much as I liked that car, the market at this time of posting is flooded with Accords. I'll find mine elsewhere. More

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Mena got me two deals on two vehicles and promised to be where I needed to be for payments. He promised we’d have a deal and he met that promise. Super cool guy pleasure doing business where I needed to be for payments. He promised we’d have a deal and he met that promise. Super cool guy pleasure doing business More

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Bought 2 vehicles the 2018 canyon less than a 100 miles after purchase I had to use the 4x4 ,when engaged it makes a horrible grinding sound when you slow down.brought it back to dealer where they told me after purchase I had to use the 4x4 ,when engaged it makes a horrible grinding sound when you slow down.brought it back to dealer where they told me I’d need a credit card for a loner for a garbage vehicle they sold to begin with More

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New CRV less than 30 miles transmission needs replaced. No transmission available going on 3rd week dealer will not trade us out of it without us absorbing depreciation. Their moral compass is way off. O No transmission available going on 3rd week dealer will not trade us out of it without us absorbing depreciation. Their moral compass is way off. Over the years our family has purchased 10 hondas. Sad experience More

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We were shopping for a 2025 Pilot EX-L and dealing with four central Illinois dealerships. Bill Kay Honda and Mena Karas were the clear winners with honest pricing and outstanding service. Minor issue with four central Illinois dealerships. Bill Kay Honda and Mena Karas were the clear winners with honest pricing and outstanding service. Minor issue with window trim was handled and repaired as promised. We are very happy with their professional and friendly Sales & Support. Will definitely recommend this dealership to friends. More

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