Merchants Service Center | Page 12

Excellent I went to Merchants not knowing what I wanted, I spoke with Joe Hodgson and described what I was looking for then made an appointment and he picked ou I went to Merchants not knowing what I wanted, I spoke with Joe Hodgson and described what I was looking for then made an appointment and he picked out a few different SUVs and cars that fit my needs one which I instantly fell in love with a 2015 fully loaded Jeep Cherokee Limited! I absolutely would not only recommend Merchants Auto but Joe Hodgson as your Dealer he went above and beyond and knows his cars! More

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Service department sucks So I had a decent experience with the salesman. But I purchased my car before it had been threw there shop. So I had wait for them to go threw the car So I had a decent experience with the salesman. But I purchased my car before it had been threw there shop. So I had wait for them to go threw the car. Picked it up a few days later only to find many problems that should have been addressed. So dropped it back off to be fixed. So I get the car back 10 days later only to find some issues not fixed and they broke something when they had it. So I had to bring it back again. 18 days later I got the call to pick it up. And wouldn't you know it still not fixed. So 5 weeks after purchasing my car I finally have and it's still broken but I am done dealing with them. More

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Great Sales Model; this is how a vehicle purchase should go! I drove to Merchants expecting the "typical" car buying experience where you get accosted by sales people before you can even make it into the dealers I drove to Merchants expecting the "typical" car buying experience where you get accosted by sales people before you can even make it into the dealership, and then go through the agonizing haggling with vehicle price. Then there is the financing...which is a whole other headache at other dealerships I have encountered in the past. NOT at Merchants! We were welcomed into the dealership without any stress. We sat down with Chris Kordas in Sales who was straight forward, easy going, and not at all judgmental. We knew which vehicles we were looking for from the website and Chris was able to quickly give us an update on the vehicles' availability. We sat with Steve Coimbria in Finance and we were given options as far as financing and were not pressured for a decision. We found an issue with the contract following our purchase and called Chris...he was able to easily rectify the situation with Marcus Luce and we received a new corrected contract without any aggravation or bother. I would definitely buy from Merchant's again. It was a pleasant experience from beginning to end and from GM to Sales staff, Service department, and cashier. Thanks. This is how a vehicle purchase should go. You have a great sales model. Keep up the good work. More

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GREAT experience! Was referred to Rodney Mathews by a client of mine, and I couldn't have asked for a better experience. He worked with my credit and found something fo Was referred to Rodney Mathews by a client of mine, and I couldn't have asked for a better experience. He worked with my credit and found something for me better than I had hoped for, and every staff member I encountered at Merchants was absolutely wonderful. I went into this experience feeling pretty unsure and anxious and came out of it feeling like family. I will recommend Merchants, and Rodney, to anyone looking to buy a car. More

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Had a great experience with the dealership I was missing the antenna on my car call Joe he was right on top of that got the part sales office called me said the part was in schedule appointmen I was missing the antenna on my car call Joe he was right on top of that got the part sales office called me said the part was in schedule appointment an repair was done quickly Was very happy with your service department and your sales floor did not feel pressured in anyway thanks very much More

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Skip Jackson is great We went in without much hope to get a car, but Skip got it done, very patient and accommodating. Got us into a great car. We went in without much hope to get a car, but Skip got it done, very patient and accommodating. Got us into a great car. More

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Great Variety They have a huge amount of cars to choose from, prices, mileage, working with YOU the customer, making it easier for YOU the customer..plenty of toys They have a huge amount of cars to choose from, prices, mileage, working with YOU the customer, making it easier for YOU the customer..plenty of toys for children to play with, friendly and helpful, they listen to what you're saying/asking etc.. Not the greatest credit? That's ok! I was concerned about going home empty handed due to poor credit, didn't happen :) Overall, a great visit, drove home in a new-to-me car! More

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professional and easy The service department treats you with respect! The sales department is also very good at what they do! I would recommend them to anybody.....anyti The service department treats you with respect! The sales department is also very good at what they do! I would recommend them to anybody.....anytime! More

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Merchants Auto is the best! This is my third vehicle from Merchants Auto. They are outstanding! Fast and efficient. No pressure to purchase any vehicle and worked within my mean This is my third vehicle from Merchants Auto. They are outstanding! Fast and efficient. No pressure to purchase any vehicle and worked within my means. More

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The best experience I have had buying ANYTHING! I am in shock and aw at what a great experience ut was to go there. i would and have recommended Merchants auto to everyone I know! I LOVED our sales I am in shock and aw at what a great experience ut was to go there. i would and have recommended Merchants auto to everyone I know! I LOVED our sales associate. Absolutely Amazing caring person! "Mark Chartrand" Definitely a gem! More

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