Meredith Balasco | Page 3

Ashly and Meredith were both helpful and warming during this process! I love my new car! this process! I love my new car! More

by naomi Verified Customer Verified Customer

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We had an appointment and as soon we park a personal Tom guide us to the right person. Very satisfied dealership was very clean and well maintained they offer us water coffee and tour. They assigned To Tom guide us to the right person. Very satisfied dealership was very clean and well maintained they offer us water coffee and tour. They assigned Tom to be our salesman. He’s a very knowledgeable salesman and listen from the beginning what we need or looking for. Very passionate and knowledgeable about his job. My wife wanted specific on what she was going to buy. But for the beginning we told him we were doing window shopping. Tom understood and ask questions on what we needed. We’re very happy for the results well my wife is very happy with her new car. We never had experience a dealership with so much enthusiasm on how important is the customer even if we didn’t buy a vehicle. I also wanted to thanks Joshua and mereth and the financial lady. We recommend this Tampa Acura to all are friends and family., and if your a veteran they also honor are services not all dealerships Honor are services. From the Bonilla family we say thank you. More

by Titob Verified Customer Verified Customer

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Lee was great he did everything he could to make us comfortable and go home with a brand new car comfortable and go home with a brand new car More

by k.e.tavarez Verified Customer Verified Customer

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I've owned a total of five Acuras, three of them purchased from Maus Acura. I've always had an exceptional experience, even when reaching out after-hours to Meredith. When running into a minor finan purchased from Maus Acura. I've always had an exceptional experience, even when reaching out after-hours to Meredith. When running into a minor finance issue, Meredith promptly replied to my email and ensured that I was take care of the next day. Although she didn't have to, Meredith went above and beyond by assisting me during her own time. I would certainly never expect such, as we all deserve our personal time, but her actions exemplify outstanding service and her commitment to customer satisfaction. Just another reason I highly recommend the Maus Acura team for your next purchase. More

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Alex William is a Supreme car salesman, he helped me get into a beautiful new Acura that I absolutely love and I am grateful for him and the Maus Family! Thanks again!! into a beautiful new Acura that I absolutely love and I am grateful for him and the Maus Family! Thanks again!! More

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Lee is great to work with, easily going but knowledgeable and fair. Responds quickly to questions and kept me updated while waiting on my MDX. I highly recommend seeing Lee for you next Acura! and fair. Responds quickly to questions and kept me updated while waiting on my MDX. I highly recommend seeing Lee for you next Acura! More

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My sales rep was amazing. Purchasing a car from her was great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused t great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused to purchase an extended warranty. He asked (I was buying the car and PAYING for the car myself) if I didn't want a warranty BECAUSE MY HUSBAND TOLD ME NOT TO BUY ONE. What? No I am an intelligent human being capable of making my own decisions I don't need a male to tell me extended warranties are a rip off. After this experience, I would never buy from any MAUS dealership ever again. Unless you want to pay for services you don’t want or intend to use (MAUS CARE), please try to shop elsewhere first. MAUS CARE is "included" (forced) onto all vehicles. Even if you decline it, they still find a way to charge you for it ($1,999 on top of MSRP). I purchased my vehicle a month ago thinking I successfully declined it, but found out today that they “discounted” other pre-installed services (tint, door guard) to offset not fully removing the $1,999 MAUS CARE fee from my vehicle price (still paid $570 over MSRP). When I requested an itemized list of discounts on the day of purchase (because the numbers weren't adding up) they said it was not possible. Now I realize why they did not want to provide that information. I just figured they shorted me on rebates, but really, they snuck a partial MAUS CARE charge back in. Whether or not this can even be legal or not, they failed to explain how MAUS CARE works and how they’re still allowed to charge people for something they aren’t even aware they’re paying for. When I asked Angelo if I could have the MAUS CARE removed entirely and get the $570 back (since I don't intend to service my vehicle at any MAUS dealership), he said he'd have to pull my paperwork to see if I formally declined it. This doesn't make any sense because they already removed some of the fees for it, and why would I lie about declining it? It's not like I took it and changed my mind. I told Sophie from the beginning I did not want it. I would like this money back. After calling Acura corporate, MAUS CARE is a dealership service and is not technically a service warranty, doesn't seem like you can cancel it…. although on paper, it looks exactly like a service contract. TINT: please be advised this dealership is not equipped to properly install tint, but they put it on every vehicle and charge $299. Their facility is not set up to prevent dust and debris, so I was essentially told the vehicles WILL come with debris and bubbles under the film. If this bothers you, consider that. I had to bring my vehicle back TWICE to fix bugs and dust trapped in the film, ultimately having them remove the tint entirely (if I took it to my shop, they’d charge ~$100 to remove). Also, since I technically didn't pay for the tint (but I still paid the $570 mentioned above) I couldn't get a refund for it. Jim the service manager did try his best to fix this, but ultimately it wasn’t his fault the dealership can’t deliver a proper installation, even though they charge you double what it should cost. You can get the highest quality tint with a lifetime warranty at an actual tint shop for $50-75 per window, and it DOES NOT come with bugs and bubbles. Also check they didn’t install the tint a mile away from the edge of the window pane. That’s not supposed to be like that either. More

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Maus Acura is amazing! I leased a 2021 TLX in late January and fell in love instantly. Car buying has always been a source of aggravation for me, but Luis was courteous, respectful, and answered all o January and fell in love instantly. Car buying has always been a source of aggravation for me, but Luis was courteous, respectful, and answered all of my questions. I would recommend Maus Acura to anyone! More

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SIMPLY AMAZING, lee is the beat sales guy i have ever used buying a car, not to pushy , he wants you to have what you want and nothing less. I would highly recommend MAUS to anyone 🤩🤩 used buying a car, not to pushy , he wants you to have what you want and nothing less. I would highly recommend MAUS to anyone 🤩🤩 More

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Everyone was so helpful! We were introduced to Maus through Chris May and she helped us get set up with a great salesperson, Brittany. Crystal and Albert took care of us when Brittany wasn't available through Chris May and she helped us get set up with a great salesperson, Brittany. Crystal and Albert took care of us when Brittany wasn't available and made sure we were happy with the whole deal. Zack was great with all of our paperwork and Meredith made sure we got our second key that had gone missing from the car. More

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