Meredith Balasco | Page 2

My sales rep was amazing. Purchasing a car from her was great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused t great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused to purchase an extended warranty. He asked (I was buying the car and PAYING for the car myself) if I didn't want a warranty BECAUSE MY HUSBAND TOLD ME NOT TO BUY ONE. What? No I am an intelligent human being capable of making my own decisions I don't need a male to tell me extended warranties are a rip off. After this experience, I would never buy from any MAUS dealership ever again. Unless you want to pay for services you don’t want or intend to use (MAUS CARE), please try to shop elsewhere first. MAUS CARE is "included" (forced) onto all vehicles. Even if you decline it, they still find a way to charge you for it ($1,999 on top of MSRP). I purchased my vehicle a month ago thinking I successfully declined it, but found out today that they “discounted” other pre-installed services (tint, door guard) to offset not fully removing the $1,999 MAUS CARE fee from my vehicle price (still paid $570 over MSRP). When I requested an itemized list of discounts on the day of purchase (because the numbers weren't adding up) they said it was not possible. Now I realize why they did not want to provide that information. I just figured they shorted me on rebates, but really, they snuck a partial MAUS CARE charge back in. Whether or not this can even be legal or not, they failed to explain how MAUS CARE works and how they’re still allowed to charge people for something they aren’t even aware they’re paying for. When I asked Angelo if I could have the MAUS CARE removed entirely and get the $570 back (since I don't intend to service my vehicle at any MAUS dealership), he said he'd have to pull my paperwork to see if I formally declined it. This doesn't make any sense because they already removed some of the fees for it, and why would I lie about declining it? It's not like I took it and changed my mind. I told Sophie from the beginning I did not want it. I would like this money back. After calling Acura corporate, MAUS CARE is a dealership service and is not technically a service warranty, doesn't seem like you can cancel it…. although on paper, it looks exactly like a service contract. TINT: please be advised this dealership is not equipped to properly install tint, but they put it on every vehicle and charge $299. Their facility is not set up to prevent dust and debris, so I was essentially told the vehicles WILL come with debris and bubbles under the film. If this bothers you, consider that. I had to bring my vehicle back TWICE to fix bugs and dust trapped in the film, ultimately having them remove the tint entirely (if I took it to my shop, they’d charge ~$100 to remove). Also, since I technically didn't pay for the tint (but I still paid the $570 mentioned above) I couldn't get a refund for it. Jim the service manager did try his best to fix this, but ultimately it wasn’t his fault the dealership can’t deliver a proper installation, even though they charge you double what it should cost. You can get the highest quality tint with a lifetime warranty at an actual tint shop for $50-75 per window, and it DOES NOT come with bugs and bubbles. Also check they didn’t install the tint a mile away from the edge of the window pane. That’s not supposed to be like that either. More

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Maus Acura is amazing! I leased a 2021 TLX in late January and fell in love instantly. Car buying has always been a source of aggravation for me, but Luis was courteous, respectful, and answered all o January and fell in love instantly. Car buying has always been a source of aggravation for me, but Luis was courteous, respectful, and answered all of my questions. I would recommend Maus Acura to anyone! More

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SIMPLY AMAZING, lee is the beat sales guy i have ever used buying a car, not to pushy , he wants you to have what you want and nothing less. I would highly recommend MAUS to anyone 🤩🤩 used buying a car, not to pushy , he wants you to have what you want and nothing less. I would highly recommend MAUS to anyone 🤩🤩 More

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Everyone was so helpful! We were introduced to Maus through Chris May and she helped us get set up with a great salesperson, Brittany. Crystal and Albert took care of us when Brittany wasn't available through Chris May and she helped us get set up with a great salesperson, Brittany. Crystal and Albert took care of us when Brittany wasn't available and made sure we were happy with the whole deal. Zack was great with all of our paperwork and Meredith made sure we got our second key that had gone missing from the car. More

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I contacted Maus Acura and spoke to Meredith B who assisted me with the purchase of my new MDX. She was welcoming, professional, knowledgeable and helpful throughout the entire process. My son is n assisted me with the purchase of my new MDX. She was welcoming, professional, knowledgeable and helpful throughout the entire process. My son is now in need of a new vehicle and I have, once again, reached out to Meredith to assist me. More

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Meredith Balasco has always been so helpful any time I have needed any assistance. She takes the time to listen and is very knowledgeable in her job. have needed any assistance. She takes the time to listen and is very knowledgeable in her job. More

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Where do I begin? First off,, Alisha was AWESOME! The process was probably the easiest car buying experience I've ever had. I stopped in to look at a brand new TLX SH-AWD. I came in, and within 3 hour process was probably the easiest car buying experience I've ever had. I stopped in to look at a brand new TLX SH-AWD. I came in, and within 3 hours, I was out the door, driving away in my car. This is my 3rd Acura and this was literally the smoothest and most efficient transaction I've experienced buying a car. Not only did Alisha take care of me throughout the process, but they even have a specialist keep in contact with you, after the sale, to ensure that you are satisfied and everything is up to par. I will definitely be giving Maus and Alisha my future business (hopefully not for a few years haha). Thanks again Alisha and Meredith! More

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Best customer service ever, they took care of all my need, there treat was amazing, I am very happy with my new mdx, thank you. need, there treat was amazing, I am very happy with my new mdx, thank you. More

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Amazing car buying experience! Great experience buying a car at Maus Acura with Alisha King. Friendly, knowledgeable and a fantastic salesperson, she helped find the perfect car. Th Great experience buying a car at Maus Acura with Alisha King. Friendly, knowledgeable and a fantastic salesperson, she helped find the perfect car. This is our family's 2nd car purchase with Alisha at Maus. We will definitely be back. Highly recommend. More

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Most enjoyable car purchasing experience in 52 years Jeshua Casanova was the best automobile salesperson that I have ever had in 52 years worth of car purchasing. He was confident, affable, reassuring an Jeshua Casanova was the best automobile salesperson that I have ever had in 52 years worth of car purchasing. He was confident, affable, reassuring and totally void of pressure. This is the way a salesperson should carry himself (herself). I would highly recommend Purchasing from Maus Acura. Everyone, from the receptionist and the sales people were always asking to assist every step of the way. I'm looking forward to my next purchase! More

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