Merrell Middleton
Merrell Middleton at Westside Lexus

Merrell Middleton | Page 23

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
290 Reviews
4.9

290 Reviews

Write a Review

Dealership Experience

11 yrs, 9 mos

Languages Spoken

English English

290 Reviews of Merrell Middleton

June 26, 2020

Dealership Rating
Employee Rating

We love Westside Lexus. The remodel is great. I like that the service department is next to the car sales area. This is the 2 nd car I’ve bought from Mary Margaret. She exudes honesty. More

by dianakharrell
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan , Mike Shafer

Jun 26, 2020

Westside Lexus responded

Diana - Thank you for this wonderful feedback! We're proud to have earned your business a second time and we will pass on your compliments to Mary. As always, we look forward to seeing you back at Westside Lexus next time!

June 25, 2020

Dealership Rating
Employee Rating

We purchased our 3rd Lexus from Westside over the last 10 years. Same amazing service! New facilities are amazing. Merrell Middleton in sales and Paul Rocket in finance are both awesome! Truly a first class More

by david.womack
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Paul Rockett

Jun 25, 2020

Westside Lexus responded

Thank you for leaving us a five-star review, David! It has been a pleasure to have you as a Westside Lexus customer for so many years and we look forward to seeing you next time!

June 12, 2020

Dealership Rating
Employee Rating

I was pleasantly surprised at how the salesperson dealt with me. No pressure from him to buy now! The tech guy was excellent in explaining the features of my new Lexus. More

by brughr
Recommend Dealer
Yes

Other Employees Tagged: Alex Ruata

Jun 12, 2020

Westside Lexus responded

Thanks for shopping at Westside Lexus. Providing excellent customer service is our goal and we are glad to hear that our team member took the time to explain all the wonderful features of your vehicle. We wish you safe travels in your new ride!

June 09, 2020

Dealership Rating
Employee Rating

I have a customer of Westside for 10 years I have always enjoyed the service and deals. The process was smooth and efficient I will return More

by GALDEN1
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan , Nam Pham, Edgar

Jun 09, 2020

Westside Lexus responded

We can't thank you enough for your many years of business! It's wonderful to hear that your recent purchase went smoothly. We hope your newest vehicle is treating you well!

June 01, 2020

Dealership Rating
Employee Rating

We love Westside Lexus. I bought an RX 350 ten years ago from Mary Margaret McGowan and knew I would buy from her again when I was ready for a new car. She is personable, kind, caring and thorough and I ha More

by dianakharrell
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan , Mike Shafer

Jun 04, 2020

Westside Lexus responded

We are so glad that Mary Margaret had the opportunity to assist you with the purchase of your next Lexus! We just adore her and are so happy that you do too. Our whole team greatly looks forward to continue serving you!

May 29, 2020

Dealership Rating
Employee Rating

Everything about Westside Lexus is geared towards a perfect customer experience! From sales to finance to the front desk, everyone was amazing. Very responsive and couteous, but also patient and respec More

by david.womack
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Paul Rockett

Jun 04, 2020

Westside Lexus responded

Wow! We are indeed rooted in the original Lexus ideal of "the pursuit of perfection." It's still a driving force for us and we are so glad that you experienced it when you were here. We all appreciate you choosing to shop with us and we look for ward to seeing around our new home when you visit for Service or Technology support. Thank you again for being part of the Westside Lexus family.

May 25, 2020

Dealership Rating
Employee Rating

Everyone at Westside Lexus makes you feel comfortable and at home. I think it all starts with Mary Margaret McGowan who has helped us over the years choose different cars for different needs. She knows her c More

by SUSANCGOOD
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan

May 26, 2020

Westside Lexus responded

Hi SUSANCGOOD! Mary Margaret is an absolute joy to work with, we are so thrilled that she was able to assist you with another vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review, it will make her day!

May 19, 2020

Dealership Rating
Employee Rating

Excellent experience. Got a great car at a good price. This is our 4th purchase from Westside. The service Merrell Middleton provided was great, he was fast and responsive to our needs. Once we decided to More

by letton
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Cohen, Lauren Goldman

May 20, 2020

Westside Lexus responded

Hi letton., Wow! 4 Westside vehicles! That's awesome! Thanks so much for sharing your experience with us! You are so right about Merrell! He is wonderful to work with and we are so fortunate that he is part of our team. If you need any additional assistance. Please let us know. We are happy to help. Stay safe and well and thank you again, Your Westside Lexus Team

May 19, 2020

Dealership Rating
Employee Rating

Everything about this dealership was first class you are treated with respect. As well they take time to help you with out games. This was a fine experience. More

by willherr12
Recommend Dealer
Yes
May 20, 2020

Westside Lexus responded

Thanks so much for you feedback, @willherr12! We are so pleased that you enjoyed shopping with us. We really enjoy making people happy and are glad to hear about your experience. Please let us know if you need any additional assistance. Sincerely, Your Westside Lexus Team

May 15, 2020

Dealership Rating
Employee Rating

Merrell always delivers a high level of professionalism & service. He takes time to listen to needs & concerns, then most importantly has or finds the answers. Thank you for everything! More

by ahoolihan
Recommend Dealer
Yes
May 26, 2020

Westside Lexus responded

Hi ahoolihan! Merrell is a joy to work with, we are so thrilled that he was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review.

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