Meryl Herlong | Page 23

Buying from Herlong was great Very large selection. I was treated with respect by friendly people. I also like buying local. Only item was a long wait to get to the financing peopl Very large selection. I was treated with respect by friendly people. I also like buying local. Only item was a long wait to get to the financing people,but thats the way it is when you are at a dealer like Herlong that is selling so many cars. More

by CLARK.DOUGLAS48 Verified Customer Verified Customer

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No Pressure, Perfect Price, Great teamwork. Went to look at a vehicle that was found using an internet search. The James told us it was so hot (98) we could just wait in the showroom and he wou Went to look at a vehicle that was found using an internet search. The James told us it was so hot (98) we could just wait in the showroom and he would bring the Lincoln up to us. I've never had that done with a used car before! Wes walked over to us while we were standing there to make sure James was being helpful. We looked it over and liked what we saw. Took the Lincoln on a test drive. Expected a sales push when we returned. No pressure. James asked how we liked the drive, asked if we still wanted to shop or were we considering a purchase that day. He offered to see what they kind of deal they could make. He reassured us this was not a commitment. We accepted. That's when we met Meryl and Richard. Meryl told us it would take a few minutes to get the paperwork together, so James went to get a tech person to explain some of the gadgets on the vehicle. Richard took us through the controls of the Lincoln and capabilities of the touchscreen. Once again, this has never happened to me when buying a used car before! This would be a good time to mention the dealership had just closed for the evening. We went to do paperwork and James took the car to fuel it up and wash the road dust off. Meryl was professional, but with a friendliness like we were old family friends. She was very patient and took the time to explain all the paper work. Her and my wife chatted anytime I wanted too read through something. This made me feel that I could take my time to be sure I understood before I signed anything. As stated earlier no pressure even after we said we were going to buy. When all was done James said the change oil light had came on. He gave us the choice of leaving the vehicle or bringing it back the next day as the dealer ship was closed for the evening. So the next day I brought the vehicle back to get the oil changed. The service department was busy with people from all over the state (impressive reputation). They worked me through in a very swift pace. Everyone I encountered at the dealership was very friendly. The calm casual feeling of the place exudes a neighborhood feel that you would expect from a corner store were everyone is a regular. This is one of the best buying experiences I have ever had. Just for the record I'm 58 years old and have bought more that 20 vehicles in my life. More

by JD_HOOVER Verified Customer Verified Customer

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Great customer service From the time we stepped onto the lot until the final purchase of our car, Herlong Ford was great! Great customer service from every person we intera From the time we stepped onto the lot until the final purchase of our car, Herlong Ford was great! Great customer service from every person we interacted with and very helpful throughout the process. Garrett was great and answered any questions we may have had without hesitation! More

by KWATERS0517 Verified Customer Verified Customer

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This is the Best Place This is absolutely the best buying experience I have ever had and I have purchased a lot of trucks. Friendly people that seemed to care about what you This is absolutely the best buying experience I have ever had and I have purchased a lot of trucks. Friendly people that seemed to care about what you want and not what they had on the lot. Several times my salesman said I will get you a particular color if that is what you want. When I was transferring my stuff to the new truck what I believe was a mechanic saw I was struggling and not only offered but went and got me some boxes that really helped me out. More

by CYOUNGBLOOD324 Verified Customer Verified Customer

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Great sales experience We bought our Tahoe here and we were treated with the utmost respect from the time we called to stepping in the dealership, everyone went out of their We bought our Tahoe here and we were treated with the utmost respect from the time we called to stepping in the dealership, everyone went out of their way to make sure we were happy and my son loves the hat!! More

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Excellent customer service The customer service here was excellent. They worked hard to make sure we were happy and our needs were met. We were pleased with the price and the pr The customer service here was excellent. They worked hard to make sure we were happy and our needs were met. We were pleased with the price and the process. More

by LAURENTENLOW Verified Customer Verified Customer

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Great sales experience, good price on my truck. The variety of trucks that was on the Herlong lot was superior to the other dealerships in the greater Augusta area. Combine that with the personal m The variety of trucks that was on the Herlong lot was superior to the other dealerships in the greater Augusta area. Combine that with the personal management style I observed and I hope to keep Herlong as my dealership in the future. More

by JAMES_HERBERT Verified Customer Verified Customer

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Perfect Fred Munns is absolutely great to work with. Truly went the extra mile Friendly and trustworthy is an attribute of this salesperson at the dealershi Fred Munns is absolutely great to work with. Truly went the extra mile Friendly and trustworthy is an attribute of this salesperson at the dealership. More

by R.TROTTER07 Verified Customer Verified Customer

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Used vehicle purchase I would highly recommend Herlong Ford. They answered all questions I had and helped me find the vehicle I wanted. I live about an hour away from the d I would highly recommend Herlong Ford. They answered all questions I had and helped me find the vehicle I wanted. I live about an hour away from the dealership and made the process of buying from them easier than any dealerships near me that I dealt with throughout my vehicle shopping. More

by BOBBYKEENUM23 Verified Customer Verified Customer

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car purchase Very good service, Fred Munns is great to work with, overall very pleased with the experience. Meryl herlong was also great to work with. The Tech rep Very good service, Fred Munns is great to work with, overall very pleased with the experience. Meryl herlong was also great to work with. The Tech rep did a very good job of providing directions for all the options. This service makes the car buying experience top notch. More

by sfivefish Verified Customer Verified Customer

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