Mia Mulville | Page 13

Fabulous customer service I have been using Rudy Luther Toyota for service and sales for 15+ years and have found the dealership provides service in a friendly and focus on t I have been using Rudy Luther Toyota for service and sales for 15+ years and have found the dealership provides service in a friendly and focus on the customer in every interaction. More

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You are doing something right in your hiring process! Everyone, from the Express Check-in people to the cashiers, are friendly, informative and keep-you-posted kind of people! Good job! (Love your snacks, Everyone, from the Express Check-in people to the cashiers, are friendly, informative and keep-you-posted kind of people! Good job! (Love your snacks, also!) More

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Routine Service Toyota offers a two year 25,000 mile service plan. They follow up on it and make sure you maintain your vehicle, sending messages ,inviting you to mak Toyota offers a two year 25,000 mile service plan. They follow up on it and make sure you maintain your vehicle, sending messages ,inviting you to make an appointment and doing a thorough check of the vehicle. More

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New RAV4 XSE Experience We recently purchased a 2019 RAV4 XSE Hybrid. This is our second purchase from Rudy Luther Toyota and Tony Zemke. Tony does a great job handling our We recently purchased a 2019 RAV4 XSE Hybrid. This is our second purchase from Rudy Luther Toyota and Tony Zemke. Tony does a great job handling our questions and requests and is outstanding to work with. We appreciate his straight forward/honest approach and his commitment to making sure we have a great experience. He is always willing to answer our questions, even after delivery of the new car. Pete did a good job of walking us through the finance portion of the purchase and explained all of our options on the recent purchase. The service department has been excellent every time we have had our Hylander in for regular maintenance. Always on time, friendly, and explains what they are doing. We would definitely recommend Rudy Luther Toyota and especially Tony. We have 3 Toyota dealers closer to our house, but choose to deal with Tony and Rudy Luther Toyota because of the service they provide. More

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30,000 mile check up Mia assisted me when I arrived. She was wonderful. I had questions about my navigation system. She jumped in the passenger seat and showed me how to Mia assisted me when I arrived. She was wonderful. I had questions about my navigation system. She jumped in the passenger seat and showed me how to work it and then made sure I could do it. She assisted me with a couple other questions I had. She was encouraging, cheerful and proficient. What more could one ask for?! Thanks Mia. Mary. More

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Happy Highlander Girl! I did not have an appointment but they were able to get me in and out in about an hour! The cashier were pleasant and fast when I went to pay! 5 Star I did not have an appointment but they were able to get me in and out in about an hour! The cashier were pleasant and fast when I went to pay! 5 Stars for them too! More

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Service completed within estimate During the most recent 30,000 mile periodic service about a year ago,, the mechanic recommended changing the rear bushings on my 2002 Camry. I was a During the most recent 30,000 mile periodic service about a year ago,, the mechanic recommended changing the rear bushings on my 2002 Camry. I was advised that this repair was not "critical' but if not done, a major expense could result in the future. During a recent oil change, the mechanic did a test drive and again recommended the need for replacing the bushings to provide a smoother less noisy ride over bumpy roads. He provided an estimate of the cost. I then checked this estimate on the internet and found that it was very reasonable. I just returned from having the bushings replaced and the cost was essentially the same as the estimate. My experience during 17 years of using Luther to do all repairs and maintenance on my Camry has been excellent. Lurther mechanics only recommend repairs that are needed right away and/or eventually. Luther keeps accurate records so that duplicate maintenance repairs are avoided! I keep similar backup records to assure myself that expensive periodic maintenance repairs are not done unless justified by subsequent mileage. As a result, although my Camry has over 166,000 miles on it, I am always comfortable that it will start and operate reliably during very cold winter periods or while traveling on long trips of 1000 miles or more. More

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Fast and Efficient Came in without an Appointment at 11:30 AM went to lunch came back and waited while a computer update was done and out by 1:40 Thank you, Tom Came in without an Appointment at 11:30 AM went to lunch came back and waited while a computer update was done and out by 1:40 Thank you, Tom More

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Master Cylinder Recall It was really nice to deal with Mia ,very knowledgable and extremely pleasant. She explain to me the problem and how long it would take. 5 STARS!!! It was really nice to deal with Mia ,very knowledgable and extremely pleasant. She explain to me the problem and how long it would take. 5 STARS!!! More

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Routine Service Came in for routine service, handled quickly, efficiently and easily. Kept me informed by sending text messages. Was able to get vehicle prior to exp Came in for routine service, handled quickly, efficiently and easily. Kept me informed by sending text messages. Was able to get vehicle prior to expected time to complete service. More

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