Mia Nelson

Service department needs to better understand pleasing the customer. Give real estimates on how long a repair will take and reach out to the customer with updates. Cheery attitude only goes so far. As fo the customer. Give real estimates on how long a repair will take and reach out to the customer with updates. Cheery attitude only goes so far. As for online appointments, they should be handled prior to drive in repairs. A daily meeting should be held at the end of the work day to assess ongoing work, what is in the queue and approximate time to fix those issues and then block off appointments to enable the mechanics to get caught up. More

by mattlefurgey Verified Customer Verified Customer

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Took new car in with appointment for warranty work told 3 days minimum, no rental days minimum, no rental More

by mattlefurgey Verified Customer Verified Customer

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Everyone I dealt with was friendly and knowledgeable. They were able to answer all of my questions. They were able to answer all of my questions. More

by sackriderr Verified Customer Verified Customer

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Very poor communication. Bad sales person. No regard for customer. Just because not buying an expensive vehicle doesn't mean you can have no respect for the customer. Sorr Bad sales person. No regard for customer. Just because not buying an expensive vehicle doesn't mean you can have no respect for the customer. Sorry I was wasting your time. More

by DEBFETCH Verified Customer Verified Customer

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Service was always attentive and made the entire process as painless as possible, as well as being understanding of anything that came up along the way. as painless as possible, as well as being understanding of anything that came up along the way. More

by taloncc Verified Customer Verified Customer

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Mr. Frank A. was patient and went above and beyond most sales people. He helped me through the process until it was completed. sales people. He helped me through the process until it was completed. More

by christine.demis Verified Customer Verified Customer

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The best and fast service I ever had,I will let everyone know the excellent I received I appreciate them so very much know the excellent I received I appreciate them so very much More

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Mia was pleasant to work with and very knowledgeabe. I would definitely work with her again in the future. The dealership was nice and the team there was helpful. They worked hard to earn my business I would definitely work with her again in the future. The dealership was nice and the team there was helpful. They worked hard to earn my business. The finance manager did a great job taking me through the purchase and loan process. More

by Hammy Verified Customer Verified Customer

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Mia treated me honestly. she cared bout my concerns bout the 2019 ram classic express 4x4 I recently purchased. she cared bout my concerns bout the 2019 ram classic express 4x4 I recently purchased. More

by EUGENEW_627 Verified Customer Verified Customer

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I am so disappointed with my recent visit to Lansing Lafontaine Chrysler Dodge Jeep Ram dealership. We took the day off from our busy work schedules, traveled an hour and a half from home, only to have Lafontaine Chrysler Dodge Jeep Ram dealership. We took the day off from our busy work schedules, traveled an hour and a half from home, only to have such a negative experience. My son and I met with Mia Nelson for a 1 p.m. appointment. We had been communicating with her by email and text and eventually agreed upon an out the door deal to purchase a 2025 Yukon Denali. We came prepared with pre approved financing and a $10,000 deposit towards the purchase. Soon after we arrived, we took the Yukon for a test drive and agreed we were prepared to close out the deal. The issues began when the General Sales Manager, Dultin Davies, came to discuss other possible financing options. When I counter offered about beating our current rate and how this would benefit us, Dultin stated " It really doesn't matter to me if you finance with us or not, I could care less, I just want to try and save you a few hundred dollars." He spoke in such a dismissive way, I quickly turned his offer down. I brushed him off as I assumed I was done dealing with him. Unfortunately, that was not the case. When we were out doing the test drive, I noticed that there was very little gas in the truck. I asked Mia if they could fill the tank up as a courtesy. She said they only filled up new vehicles. I asked her if she could find out if they could fill it up for us as we would have to drive over an hour back home. Once again, Dultin came back and once again he came back with a "I could care less" attitude. After going back and forth with him, with no being his answer and him getting up and leaving us to "decide" what we wanted to do, we decide to just walk out and leave. I guess Dultin didn't care if his salesperson and the dealership lost out on over $70,000 in sales all because he wasn't willing to work with his customers and fill a small request. We were down the road when Mia called to ask where did we go. I explained to her how Dultin was rude and unwilling to work with us so we just decided to walk away and were heading to our next dealership in Sterling Heights. Mia apologized and offered to fill the tank up herself. I told her no, that I didn't want her to do that, as it was not right nor fair to her. She said she would talk to a different manager and get things straightened out if we would just come back. It was my son who agreed and convinced me not to take it out on Mia just because the General Sales Manager was rude. Dultin could learn from his staff. Is this the way you treat your customers? Maybe he needs to be training again. Maybe he was just having an off day, but whatever it was, it ruined our whole experience with ever buying another car with this dealership. I would not recommend Lafontaine to any of my hard working friends, family or coworkers when they ask where I purchased my truck from. I didn't even get a second spare FOB to the truck. If figured it was pointless to ask and I was over everything and just wanted to leave. I already knew dealing with Dultin was a lost cause. Rita Medel Jason Medel More

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