Micah Adair

Reliable Nissan responded

We are glad to hear that you keep coming back! Four cars is a real testament to the trust you have placed in us, and that means a lot. We hope you enjoy every mile in your new vehicle.

Reliable Nissan responded

We’re truly sorry to hear about your experience and completely understand your frustration. Having to bring your vehicle back four different times, especially after it was in our service department for six days, only to have the same warning light come back on is understandably very disappointing. We don’t want you to feel like you’re on your own with this. Please reach out to our service team and ask for Manny, our Service Manager, so we can take another look at the vehicle and work toward getting this resolved properly. We understand that your confidence in the vehicle has been affected, and we want to do everything we can to make this situation right. Thank you for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience and frustration this has caused you.

Reliable Nissan responded

We value your input, and are sorry to hear that your expectations were not met. We take concerns like this seriously and would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.

Reliable Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.

Reliable Nissan responded

We greatly appreciate your kind words! Knowing that our team delivered fast and friendly service means a great deal to us, and we are truly glad your experience left such a positive impression. It is wonderful to hear that you would recommend us to your friends and family, and we would be honored to assist you again when the time comes for your next vehicle.

Reliable Nissan responded

Thank you for the great review! We’re happy to hear your service visit was quick, smooth, and efficient. Our team appreciates your kind words and is glad we could provide a friendly and positive experience. We look forward to helping you again in the future!

Reliable Nissan responded

Thank you for sharing your feedback. We appreciate you bringing your vehicle in for service and apologize that your oil change took longer than expected. We understand your time is valuable, and we’re always working to improve our process and keep wait times as efficient as possible. Thank you for choosing Reliable Nissan, and we appreciate your patience and business.

Reliable Nissan responded

Thank you for your question, carolarmijo, and congratulations on your new Nissan Kicks! We are glad to hear you are enjoying the car and that your overall experience with us has been a positive one. Those are great questions regarding your certified vehicle status and tire warranty, and we want to make sure you have complete clarity on both. We encourage you to reach out to us directly at (505) 435-9825 so one of our team members can walk you through exactly what your certified vehicle designation covers, as well as the details of any warranty associated with your tire purchase. We want you to feel fully informed and confident in your ownership experience!

Reliable Nissan responded

We are honored to hear that your experience with us was such a positive one! Your kind words mean a great deal to our team, and we are truly glad that you felt well taken care of throughout the process. We appreciate you taking the time to share your feedback, and we look forward to continuing to provide you with the same level of care and service in the future. Thank you for choosing Reliable Nissan!