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Micah Caplan
Micah Caplan at INFINITI Roseville

Micah Caplan

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.9
50 Reviews
4.9

50 Reviews

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50 Reviews of Micah Caplan

June 16, 2025

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Employee Rating

Service is great. They are not the reason I keep coming bavk to Infiniti Roseville. More

by WEGINTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

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Jun 17, 2025

INFINITI Roseville responded

Thank you for the amazing feedback! We are so glad our service keeps you coming back! We look forward to continuing to assist you.

June 14, 2025

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I took vehicle there and I had Micah to guide me throughout the process. Very kind and professional even when I was venting about the issues of the vehicle. It was a costly fix initially and had an More

by SALGADO.ANGELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2025

INFINITI Roseville responded

Angela, Thank you for sharing your experience! We're glad Micah was there to support you with professionalism and care, even through the challenges. Your trust means a lot to us, and we're happy we could make things right—thank you again!

April 28, 2025

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Compared to other dealer service departments I think Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Espe More

by SWJACKSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2025

INFINITI Roseville responded

Thank you for your positive review and thoughtful feedback. We've shared your comments with our Service Director as we continue working to improve every aspect of the experience. If there's anything more we can do or any additional feedback you'd like to share, please don’t hesitate to reach out to Michael Jeffries directly at 916-770-8400.

April 25, 2025

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Employee Rating

My experience at Roseville Infiniti has always been amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been go More

by Privateron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Jairo Gutierrez, Michael Jeffries, Alyssa Ussery, Jonathan Vargas, Matthew Berry , Charles Bermudez, Mike Heuser, Mechanic Rodney

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Apr 28, 2025

INFINITI Roseville responded

Thank you for your kind words and 5-star review! We are so happy to hear that Jairo, Dan and Rodney were able to provide you with 5-star service, we are glad to have them as part of our team. We appreciate your loyal business!

April 19, 2025

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Employee Rating

Micah was thorough and exceeded expectations. Responded quickly to all my questions and delivered my car on time! More

by PROFFITTMARJORIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Esther Shamouel

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Apr 21, 2025

INFINITI Roseville responded

Thank you for the great feedback! We’re so glad to hear that Micah exceeded your expectations and made the process smooth and timely. We look forward to the next time we can assist you!

April 09, 2025

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Employee Rating

Quick, honest, friendly support. I appreciate the transparency. Good good good golly miss Molly we sure like to party. More

by GFunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

INFINITI Roseville responded

Thank you for the amazing review! We look forward to continuing to serve you.

April 08, 2025

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Employee Rating

Great service, Very accommodating. Some miscommunication about resetting service reminders. Grateful for the job and fast turnaround. More

by VICTORIA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

INFINITI Roseville responded

Victoria, Thank you for the 5-star review! We are so glad you had a great service experience with us. We look forward to the next time!

April 08, 2025

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This dealership provides excellent customer service and I am to come here when I need my vehicle serviced. More

by PASILLASBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2025

INFINITI Roseville responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with both our customer service and our service department. We truly appreciate your trust in us and are glad to be your go-to dealership for both your vehicle purchases and service needs. We look forward to the next time!

April 02, 2025

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Employee Rating

I am loyal to the brand and the Roseville location based on customer service. Everyone is amazing More

by SHANNONLOVE
Recommend Dealer
Yes

Other Employees Tagged: Micah Caplan

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Apr 03, 2025

INFINITI Roseville responded

Shannon, Thank you so much for your kind words and for being a loyal customer! We’re thrilled to hear that our team at the Roseville location has consistently provided you with exceptional service. We truly value your support and are grateful for the opportunity to continue serving you. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know!

March 31, 2025

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Employee Rating

Micah is the best. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. More

by DAN@ITSTHEPRIZE.COM
Recommend Dealer
Yes

Other Employees Tagged: Micah Caplan

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Apr 01, 2025

INFINITI Roseville responded

Dan, Thank you for the wonderful feedback! We’re so glad to hear that Micah has been able to provide you with the friendly, helpful, and trustworthy service you deserve. It’s great to know you feel confident in his advice, as we strive to always have our customers' best interests in mind. We truly appreciate your kind words and look forward to continuing to serve you in the future!

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