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42 Reviews of Micah Killion
March 14, 2026
As always, the service department was kind and very accommodating to us & assuring our VW was checked for anything needed as well as advising work that we should consider in the upcoming months. accommodating to us & assuring our VW was checked for anything needed as well as advising work that we should consider in the upcoming months. More
by socialworkpatrick
Verified CustomerOther Employees Tagged: Micah Killion
February 10, 2026
Micha's customer service skills are wonderful. I was greeted immediately and services were explained on great detail. He kept me updated during my maintenance appointment. I was greeted immediately and services were explained on great detail. He kept me updated during my maintenance appointment. More
by CR
Other Employees Tagged: Micah Killion
January 23, 2026
The service technicians don’t take pride in their work and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have d and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have damaged my wheels. I’ve said something about it all three times and they haven’t made it right other than the last time I went. More
by gworley
Other Employees Tagged: Amanda Shaw
January 22, 2026
We were in the market for a work car for my husband. We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came on. We bought a quart of oil and added it. It happened again a week or so later. We brought it in and it was decided that the whole engine would have to be torn apart and b/c it was loss of oil, it was one of two things not covered in our warranty. Robert and the whole Joe Machens Volkswagen team did everything they could to help us out. They listened to our concerns and offered to buy the car back from us. This is unheard of in this industry as we are serial car buyers. We managed to leave there with another 2022 Passat and the same monthly payment we had before. We would certainly buy from this company again and I have every confidence that if something goes wrong, they will make sure to make it right no matter what. Thank you so much to all of you for your professionalism and understanding. You’ve gained a customer for life. More
by luvmy3brats91
Other Employees Tagged: Stephen Stamose, Caleb White , Robert Downing, Amanda Shaw, Jeremy
January 19, 2026
Went in for an oil change. I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that did not need to be changed yet! Very professional and knowledgeable! They have a good team at Joe Machens Volkswagen service! More
by RSTROUD1
Other Employees Tagged: Stephen Stamose, Caleb White, Barrett Knox, Alan Nichols , Amanda Shaw, Roney stroud
January 19, 2026
We came in for a recall fix for the engine cover, but a few weeks earlier we noticed oil on our driveway. The underside of the car had oil covering the plastic skid plate. As we arrived at Machens for our few weeks earlier we noticed oil on our driveway. The underside of the car had oil covering the plastic skid plate. As we arrived at Machens for our recall appointment I mentioned the oil issue and they immediately began looking into it. Apparently an assembly robot had malfunctioned on torquing a bolt down on a few cars and our Atlas was one of them. The service mechanics had the bolt and repaired it properly. Great experience with Machens! More
by mass7114
Other Employees Tagged: Micah Killion
