"Excellent service! Mike will be one of the reasons I will..."
Excellent service! Mike will be one of the reasons I will come back to Downtown Toyota for future service. He was friendly, professional and helpful.
"He was very helpful and took his time explaining..."
He was very helpful and took his time explaining everything my car needed. He also suggested to me they have a flexible financial plan that I wasn’t aware of but it comes in handy when you’re on budget. Thank you so much Michael
"Great service. He is really patience and friendly. From..."
- Jacquelyn Galvez
Great service. He is really patience and friendly. From now on I will do all my car's services at his specific dealer with this specific person. He is amazing.
You only know you’re dealing with quality customer service from a business rep when you’ve interacted with them on multiple occasions and the service was consistently top notch. I’ve taken my car to the DTLA Toyota dealership 4 times and I specifically ask for Mike each time because he always delivers. He’s willing to work with you, isn’t pushy, and does a good job changing your outlook on a car dealership experience if you’ve ever had a negative one at a different dealership. If you have a Toyota that needs servicing, take it here and ask for Mike.
"Helpful and great work"
Another body shop quoted me 4x more to the work that Mike did for me at Toyota of Downtown LA. Mike (Michael Briseno) was responsive and friendly. Another employee checked me in because I dropped my car off a day early. The second employee was also very kind and helpful. They also paid for my ride home. I am extremely satisfied with my experience and highly recommend Mike. Mike also went out of his way to look into parts and advise me on which one to order.
"Good service great team"
This is the second time that I have worked with Mike. He’s a very effective communicator. The oil change service was efficient and the ride share is a plus. Thank you!
"Great service "
Mike Briseno was efficient, honest, trustworthy and knowledgeable. And cheerful! It was very helpful to go over the results of my car’s inspection. Great service experience.
Amazing staff, went in for service and had a pleasant experience. Michael who helped me was very friendly and made everything very clear. Loved it!
- This day counts!
From start to finish i am very satisfied with the job they have done on my 2003 Sienna. My vehicle was running very lean with check engine on idling very rough could drive, but as soon as Michael looked at my car he took care of it within the time period, and as a result was perfect!
I will always bring my Toyota to Michael, and knowing that his there for me I am confident everything will be taken care of..
I've been coming to Toyota of DTLA for years because I always have a great experience... and my car has 110,000 miles! I've worked with Michael several times including today -- and at each service step he explains what will take place clearly and why things need to be done. I feel like I'm getting the best care for my car. Plus Michael and the service staff take care of me... making sure that I understand the process, that I get a Lyft to where I'm going, and let me know the minute it's done or if they have a suggestion. Also, I always leave with a story and a smile on my face!