Michael Chang | Page 5

FIRST CLASS & PHENOMENAL Words cannot express how impressed I am about the entire team (especially Elvis) at New Century BMW. I have bought cars from 5 major car brands but bu Words cannot express how impressed I am about the entire team (especially Elvis) at New Century BMW. I have bought cars from 5 major car brands but buying from New Century BMW was my best car buying experience by far. My initial contact was Chris Gannon. He responded to ALL of my emails in a timely manner. Chris even emailed me on his day off! When I arrived at the dealership, Chris introduced me to Elvis Blohm. Elvis greeted my wife and I with a big smile. Elvis treated us with respect and he answered all of our questions (this guy is very knowledgeable and patient as we literally had hundreds of questions). Even while we were with Michael Chang at finance, Elvis stopped by and made sure my wife and I were comfortable with everything. I felt as if he was my big brother looking after me. Michael Chang made sure we understood everything before we signed each document. We did not feel rushed. In my previous car buying experiences at 5 other major car brands, I felt rushed as if they were trying to pull a fast one on me. That was not the case here. The BMW Genius Diana Zhang explained so much to me even though it was past closing time (and Elvis was still with us also). I also have to give a shot out to the guy who stayed late to wash and detail the car. I didn't get his name but even he (yes, the car detailer) congratulated on my purchase as he shook my hand. PHENOMENAL customer service throughout the entire dealership!!!!! More

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Excellent service with well trained employees I have been with them over 10 years. They are the best . They do have complete service system internally. The sales and others have been trained per I have been with them over 10 years. They are the best . They do have complete service system internally. The sales and others have been trained perfessionaly . they do provide full services from beginning to end.. More

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First time at new century Great people. Helpful staff. Steve is awesome, he made our purchase easy, hassle free and helped us save time by getting the paper work done while we Great people. Helpful staff. Steve is awesome, he made our purchase easy, hassle free and helped us save time by getting the paper work done while we ran errands. Michael explained all the important points in the sale and made everything easy to understand. More

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Go see them! These guys are true professionals. I drove from Camarillo because they had the car I wanted and they made it happen. Well worth the trip and I will These guys are true professionals. I drove from Camarillo because they had the car I wanted and they made it happen. Well worth the trip and I will definitely check with them in 3 yrs for the next one. More

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Very smooth transaction I talked with Chris on the morning of July 31. We agreed on the price/terms and confirmed. I then took a train to LA where they picked me up. They I talked with Chris on the morning of July 31. We agreed on the price/terms and confirmed. I then took a train to LA where they picked me up. They were true to their word and the experience was great. From my salesperson, Chris, to the finance dept. to my specialist who helped me understand the tech. pkg., they were all excellent. I have purchased MANY cars through the years (BMW and MB), and this went as smooth/flawless as any I have ever had - I do appreciate the great experience. More

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New Century BMW dealership treats you as a family I was shopping for a CPO vehicle, BMW i3 series was on my mind. I stopped by for a test drive on Wednesday and on Sunday I drove my very own CPO BMW i I was shopping for a CPO vehicle, BMW i3 series was on my mind. I stopped by for a test drive on Wednesday and on Sunday I drove my very own CPO BMW i3 REX out of the New Century BMW dealership. Sami Asadourian was my salesperson extraordinaire. He was extremely knowledgeable. He took his time to take different cars for a test drive, sit down and discuss the differences between the models and what model would work best for my needs and my budget. Sami was always available to connect on a phone to ask all kinds of questions. Sami went out of his way to introduce me to the BMW service professional, Pamela Chen, who I asked the essential tech/maintenance questions. It helped me to make my mind along with my self-education via YT videos. Diana Zhang is a very hands- on, eager to help and very friendly BMW genius who anticipated my questions and made my transition into operating my first EV vehicle very smooth. Diana helped to set up my charging accounts and patiently answered questions during the free training sessions (as many as you wish). Michael Chang walked me through financing the car and explained the differences between different plans. He gave a professional recommendation based on facts. The whole team is very professional and responsive. I highly recommend this dealership as they made me feel part of the BMW family. More

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