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Michael Cook
Michael Cook at Freeway Toyota of Hanford

Michael Cook | Page 3

Service Manager

Freeway Toyota of Hanford

1835 Glendale Ave
Hanford, CA 93230

Contact Me
4.3
40 Reviews

Dealership Experience

14 yrs, 9 mos

Industry Experience

26 yrs, 11 mos

Languages Spoken

English English

4.3

40 Reviews

Write a Review

40 Reviews of Michael Cook

August 11, 2026

Dealership Rating
Employee Rating

The waiting is usually about an hour or two depending what your there for. I’m usually there for my oil change. Which they’re good at reminding you about your up coming maintenance. The employees are wel More

by changc9919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2026

Freeway Toyota of Hanford responded

Knowing our maintenance reminders have helped you keep your Camry on schedule is rewarding. We’re glad our team could welcome you with honesty and make your Camry’s oil change smooth. Juan Roman General Manager juan.roman@freewaytoyota.com

August 10, 2026

Dealership Rating
Employee Rating

My visit was great. I was on for rotation if tires and it was quick and professional. Every one was very cordial. More

by hamner_linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Roman

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Aug 10, 2026

Freeway Toyota of Hanford responded

Thanks for the five-star rating and sharing your experience with the tire rotation on your Camry. We’re glad the service felt efficient, skillful, and courteous throughout your visit. Juan Roman General Manager juan.roman@freewaytoyota.com

August 07, 2026

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Employee Rating

Excellent service. Friendly and helpful. Easy to schedule appointments. Willing to help with anything you need. More

by kcarson710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2026

Freeway Toyota of Hanford responded

Our service team is pleased we could make scheduling your Toyota Corolla’s appointments so straightforward and assist with any of your needs. Hearing that you found our service welcoming and supportive is rewarding. Your five-star rating and kind words mean a lot to us. Juan Roman General Manager juan.roman@freewaytoyota.com

August 05, 2026

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Employee Rating

Always quick with great customer service. Never have a problem and offering refreshments is a plus! More

by KacieB80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2026

Freeway Toyota of Hanford responded

Knowing our prompt, hassle-free service and little extras like refreshments met your expectations is rewarding. Your five-star rating and the quick, problem-free service on your Tacoma mean a great deal to us. Juan Roman General Manager juan.roman@freewaytoyota.com

August 02, 2026

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Employee Rating

Very polite service reps that kept me informed at every step along the process and my car was ready on time. More

by jerry@erstadengineering.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 02, 2026

Freeway Toyota of Hanford responded

Thank you for highlighting how polite and communicative our team was during your Toyota 4Runner service. We’re pleased the vehicle was ready when promised. Michael and everyone here look forward to assisting you again. Juan Roman General Manager juan.roman@freewaytoyota.com

August 02, 2026

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Employee Rating

Great team and great customer service. They consistently go above and beyond and focus on the details More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Navarro

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Aug 02, 2026

Freeway Toyota of Hanford responded

Thank you for recognizing our team’s commitment to attentive service. Michael is thrilled you appreciated our focus on details with your Toyota. We look forward to helping you again. Juan Roman General Manager juan.roman@freewaytoyota.com

August 02, 2026

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Employee Rating

The people I have worked with are awesome! Collin, Van fantastic! The quality of the work is less than appealing. The rack and pinion were changed. It was required I changed the power steeri More

by gomesmatthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 06, 2026

Freeway Toyota of Hanford responded

Thank you, Matthew, for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Roman General Manager juan.roman@freewaytoyota.com

August 01, 2026

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Employee Rating

Good service and friendly staff very knowledgeable and helpful . Willing to accommodate time and availability More

by Roger Galamgam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2026

Freeway Toyota of Hanford responded

It’s rewarding to hear Michael and our team provided friendly, knowledgeable support and made scheduling service for your Toyota Tundra so convenient. We appreciate you choosing us and look forward to helping again. Juan Roman General Manager juan.roman@freewaytoyota.com

July 25, 2026

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Employee Rating

Service was on-time and rhe safety report was explained by Jose. See you in January. More

by vjblack1950
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Navarro

Print
Jul 25, 2026

Freeway Toyota of Hanford responded

Thanks for the 5-star review on your Toyota RAV4 service. We’re glad the safety report was clearly explained. We look forward to seeing you in January. Juan Roman General Manager juan.roman@freewaytoyota.com

July 18, 2026

Dealership Rating
Employee Rating

Great communication. I like the video you provide going over the vehicle. Great service and accommodation. More

by kindred559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 18, 2026

Freeway Toyota of Hanford responded

It’s wonderful to hear you appreciated our communication and the video walkthrough of your Lexus NX 300. We’re glad the service and accommodation met your needs. Thank you for sharing your experience and we look forward to helping you again. Juan Roman General Manager juan.roman@freewaytoyota.com

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