Michael DeSalvo | Page 13

Still waiting on the title after receiving an undriveable car. Bought the VW tiguan from the dealership out of state based on the reviews and recommendations. Doug the salesperson was good but some communica car. Bought the VW tiguan from the dealership out of state based on the reviews and recommendations. Doug the salesperson was good but some communication issues with John Thomas Smith in accounts. Not a big issue si far just inconvenient with trying to schedule things. Doug told me they tested the car all was running fine but there were check engine lights on the mechanics couldnt figure out why. Having an audi I'm familiar with check lights on but needing to be run out. Car arrived and didnt run. Doug was good, said take it to a mechanic we will pay for whatever repair as this isnt how we do business etc. Mechanic told me it was a burst seal and it would be appx $3200 to fix. Called to tell doug but he was out sick so let John Thomas Smith know. He said this was out of his pay grade but that doug shouldnt have said that. After much concern and back and forth got a condescending email that I bought the vw as is. I agreed to a running vehicle with check engine lights not undriveable. Was told that was one of the lights. The light mentioned was for an exhaust manifold not the burst crankshaft seal. Had to get to the gm Mike DeSalvo. He clearly passed it back to John Thomas Smith who issued a $1,016 check. This didnt cover the $3191.58 of repairs. Ate it out of frustration by this point as I bought it 9/11/21 and this was now October. Got my paperwork together to register the now working car, no title. John Thomas Smith said he would check, turns out didnt send it and needed my social. Fine, then asked when I would receive it. On a Tuesday he said earliest Friday, but by Tuesday. Reached out Friday, no response. Reached out Tuesday no response. Checked the Ohio bmv site, title still in the dealers name. Called that Thursday to speak with Mike Desalvo the gm. He said I would get it the next day Friday, or the day after Saturday 10/23. Its now Monday 10/25/21 still no title after paying for the car on 9/11/21. Only plus side is it's a nice car now that it works. More

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Very impressive customer service. In the midle of this car shortage and sellers market, yet they maintained great customer serive. Walking to the place you receive greeting like you own the place. No push car shortage and sellers market, yet they maintained great customer serive. Walking to the place you receive greeting like you own the place. No push sale and staff works with you to place you in your dream car. Very satisfied and highly recommended. I worked with Doug and Mike but the rest of the staff made me feel so welcome and quick with a joke on one hand and an honest advice on the other. Not that many car salesmen you can trust but you can leave that outside the door at Alfa R. In Strongsville More

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A real pleasure to buy a car from this dealership! Professional, efficient, friendly employees made the process notable. Having a varied selection of new cars to choose from made the trip worthwhile Professional, efficient, friendly employees made the process notable. Having a varied selection of new cars to choose from made the trip worthwhile; no need to settle for less than what you want. I recommend this group highly! Doug, pictured here, is Alfa through and through, and made the visit more than I would have expected. More

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Professional, efficient and very pleasant to work with. He knows his cars and he makes sure to fit you in the right one. No push sale and goes above and beyond to satisfy the client’s need He knows his cars and he makes sure to fit you in the right one. No push sale and goes above and beyond to satisfy the client’s need More

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Doug is the nicest man you'll ever meet. We've sat down, had a friendly discussion about what I could afford and more importantly what I could not afford. We worked out a wonderful deal to the point I was a had a friendly discussion about what I could afford and more importantly what I could not afford. We worked out a wonderful deal to the point I was able to buy something that I didn't expect to buy. We had the absolute nice experience at that dealership from Doug to Joe, the General Manager. Perfect experience!! More

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Great service! Exceeded my expectations. I didn’t get the pushy sales vibes. I had a great car buying experience. I hugged everyone. They made me feel welcomed and I’m now a member of the Alpha Romero fami pushy sales vibes. I had a great car buying experience. I hugged everyone. They made me feel welcomed and I’m now a member of the Alpha Romero family! More

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I might be a little biased due to my nationality, but Fiat of Strongsville is the friendliest and nicest dealership I’ve been to this side of the Atlantic. Bravo Michele! Fiat of Strongsville is the friendliest and nicest dealership I’ve been to this side of the Atlantic. Bravo Michele! More

by MARCO_NIVELLINI Verified Customer Verified Customer

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I received excellent sales and service, no complaints, love my car. I would buy another one from the same dealer and that is the real test. love my car. I would buy another one from the same dealer and that is the real test. More

by XRAY2ALPHA Verified Customer Verified Customer

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I went to the dealership because Doug knows everything about Alfas. He sold me (well leased me) a Giulia 2 yrs ago. Lease was expiring so I went to visit him at his new location in Strongsville. Not on about Alfas. He sold me (well leased me) a Giulia 2 yrs ago. Lease was expiring so I went to visit him at his new location in Strongsville. Not only did I get a new Giulia, but we ended up getting my wife a Stelvio on the same day. Guy must be a great salesman. More

by MGLYNIAS Verified Customer Verified Customer

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Dealing with Mr. Freedman at Strongsville Alfa Romeo was a delightful experience, everything was very professional, the manager, finance dept. and everyone were of great help. a delightful experience, everything was very professional, the manager, finance dept. and everyone were of great help. More

by MARWANFINANCE Verified Customer Verified Customer

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