Michael DeSalvo | Page 19

I recently made a purchase out-of-state and worked with Mike DeSalvo. Not only was Mike a pleasure to deal with, he gave me a very fair price in the midst of the pandemic and new car shortage. Buying out Mike DeSalvo. Not only was Mike a pleasure to deal with, he gave me a very fair price in the midst of the pandemic and new car shortage. Buying out-of-state has its share of hassles, but Mike and his team made the experience as easy and pleasant as possible. Great service from start to finish! More

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Great service! Pleasant atmosphere! Doug went out of his way to make sure I got what I wanted. Great guy to work with! way to make sure I got what I wanted. Great guy to work with! More

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From start to finish great people to work with.. I will recommend them to my friends. recommend them to my friends. More

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Exceptional service with service office. Manager always listens to concerns and is always pleasant. This is the only place I bring my Fiat. listens to concerns and is always pleasant. This is the only place I bring my Fiat. More

by kcpjj Verified Customer Verified Customer

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I have done business with Doug in the past and just like before it was an absolute pleasure! He made sure everything was in order and helped answer any questions. Also very personable he’s very knowledgeabl before it was an absolute pleasure! He made sure everything was in order and helped answer any questions. Also very personable he’s very knowledgeable and down to earth. Does not pressure you into doing anything. More

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Found Mike and Doug on google, made the process extremely easy for me as I am from New York. Figured out a deal within a day and picked it up the next Monday. In and out of the Dealership in about an hour an easy for me as I am from New York. Figured out a deal within a day and picked it up the next Monday. In and out of the Dealership in about an hour and they have everything I needed ready to go! Thanks a ton to Mike, Doug, and Joe!! More

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Still waiting on the title after receiving an undriveable car. Bought the VW tiguan from the dealership out of state based on the reviews and recommendations. Doug the salesperson was good but some communica car. Bought the VW tiguan from the dealership out of state based on the reviews and recommendations. Doug the salesperson was good but some communication issues with John Thomas Smith in accounts. Not a big issue si far just inconvenient with trying to schedule things. Doug told me they tested the car all was running fine but there were check engine lights on the mechanics couldnt figure out why. Having an audi I'm familiar with check lights on but needing to be run out. Car arrived and didnt run. Doug was good, said take it to a mechanic we will pay for whatever repair as this isnt how we do business etc. Mechanic told me it was a burst seal and it would be appx $3200 to fix. Called to tell doug but he was out sick so let John Thomas Smith know. He said this was out of his pay grade but that doug shouldnt have said that. After much concern and back and forth got a condescending email that I bought the vw as is. I agreed to a running vehicle with check engine lights not undriveable. Was told that was one of the lights. The light mentioned was for an exhaust manifold not the burst crankshaft seal. Had to get to the gm Mike DeSalvo. He clearly passed it back to John Thomas Smith who issued a $1,016 check. This didnt cover the $3191.58 of repairs. Ate it out of frustration by this point as I bought it 9/11/21 and this was now October. Got my paperwork together to register the now working car, no title. John Thomas Smith said he would check, turns out didnt send it and needed my social. Fine, then asked when I would receive it. On a Tuesday he said earliest Friday, but by Tuesday. Reached out Friday, no response. Reached out Tuesday no response. Checked the Ohio bmv site, title still in the dealers name. Called that Thursday to speak with Mike Desalvo the gm. He said I would get it the next day Friday, or the day after Saturday 10/23. Its now Monday 10/25/21 still no title after paying for the car on 9/11/21. Only plus side is it's a nice car now that it works. More

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Very impressive customer service. In the midle of this car shortage and sellers market, yet they maintained great customer serive. Walking to the place you receive greeting like you own the place. No push car shortage and sellers market, yet they maintained great customer serive. Walking to the place you receive greeting like you own the place. No push sale and staff works with you to place you in your dream car. Very satisfied and highly recommended. I worked with Doug and Mike but the rest of the staff made me feel so welcome and quick with a joke on one hand and an honest advice on the other. Not that many car salesmen you can trust but you can leave that outside the door at Alfa R. In Strongsville More

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A real pleasure to buy a car from this dealership! Professional, efficient, friendly employees made the process notable. Having a varied selection of new cars to choose from made the trip worthwhile Professional, efficient, friendly employees made the process notable. Having a varied selection of new cars to choose from made the trip worthwhile; no need to settle for less than what you want. I recommend this group highly! Doug, pictured here, is Alfa through and through, and made the visit more than I would have expected. More

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Professional, efficient and very pleasant to work with. He knows his cars and he makes sure to fit you in the right one. No push sale and goes above and beyond to satisfy the client’s need He knows his cars and he makes sure to fit you in the right one. No push sale and goes above and beyond to satisfy the client’s need More

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