Michael Dixon | Page 38

Excellent car buying experience! It was great to work with Mike Dixon, Dave Hackett, and Ryan Ressel at Ottos Mini of Exton during our recent purchase. Everything was handled profes It was great to work with Mike Dixon, Dave Hackett, and Ryan Ressel at Ottos Mini of Exton during our recent purchase. Everything was handled professionally and at a reasonable price. We would not hesitate to check with them again in the future. More

by chuckccmac Verified Customer Verified Customer

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Unacceptable used car experience I wouldn't have written this if it weren't for incurring my 3rd large expense on a relatively new used (31K) car purchased from Otto's MINI. It may be I wouldn't have written this if it weren't for incurring my 3rd large expense on a relatively new used (31K) car purchased from Otto's MINI. It may be important to note that prior to writing this review, I sent an email to Otto's MINI staff (including the general manager) with most of the information above and have heard no response from anyone except for Preston Jackson, who offered to do whatever he could. Please beware of buying a used car from Otto's MINI, and beware of some of the staff. When I first purchased the car we had an issue with the checklist that Chad Carey explained away, but it still came off like they were trying to pull one over on us, and they ended up giving us a merch and service credit instead of the lower car cost as a result. Prior to 60,000 miles, I will have replaced the clutch assembly and both front wheel bearings, none of which should happen that early. I only had the car for a year (around 13,000 miles) when the clutch and flywheel needed to be replaced. A new clutch assembly at 44,000? They said it's not under warranty which I understand, however, I have had cheaper cars (a Hyunai Accent that I bought for $6400 new) with manual shift, whose clutch lasted well over 170,000 miles, so it's definitely not me! On other cars I haven't had a wheel bearing replaced before 100,000 miles. The cost of maintenance (even with a very much appreciated discount off of the clutch assembly of $3800) has been about $100 per month since we've owned the car. That's OVER AND ABOVE oil changes, spark plugs, tires, etc. which are typical maintenance items. Had I known I would've bought a better car somewhere else with a large monthly payment!! The additional fact that I've owned the car for less than half of its mileage and had these types of repairs is incredibly frustrating. In my 34 years of owning cars, I have NEVER had a car with this many problems, not to mention at this mileage. It has not been unusual for our cars to last way beyond 100K before any of these issues even show up. My only conclusion is that either the MINI Countryman is a worthless car, OR Otto's MINI sold me a lemon, OR the previous owner was the worst owner ever, literally driving it into the ground and Otto's didn't catch it, none of which is acceptable. After the first wheel bearing needed replacement (and I'd previously had the clutch assembly replaced), I went to trade it in last year, informing Otto's that I definitely didn't trust the car. My wife and I spent the obligatory 2 hours in the showroom and found one that we liked. We finally decided to go for the car so I sent my financial application in. While technically I had not yet provided the deposit (that Otto's say you need), it could be strongly argued that one does not send in financial information along with an email commiting to purchase the car if they are not serious. And then - I was notified FIVE HOURS AFTER I sent in my financials that the car was sold. Up until then I thought I was buying the car!! Perhaps there was nothing illegal about what they did, but it appears completely unethical. My summation is that they kept my offer/application as a reserve and sold the car for more money, using the lack of deposit as their "excuse" for not following through with me. At best, it's worse than bad business, as they already had to have known at that point I was fully committed to pursuing the vehicle. To top it all off, the gas consumption for the vehicle is significantly different (20% less MPG than the manufacturer's mileage rate). I've tried every style of driving in an attempt to improve it, and every attempt has been disappointingly unsuccessful. Needless to say that based on my experiences, I will not be buying another car, used or new from Otto's, and I will be looking to post as many negative reviews on websites, social media, etc. as I can find. In addition, everyone I communicate with will be hearing about it. Wherever and whenever I find an outlet, I will let people know in hopes that no one else has to experience the same frustrations and inconveniences I have. On the only positive note - Preston Jackson has done whatever has been in his power to assist, and I have appreciated that. Unfortunately his power has its limitations. More

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Happy Customer We enjoyed a hassle free buying experience with no pressure and an honest attempt to understand and satisfy our concerns. Not only did we purchase ou We enjoyed a hassle free buying experience with no pressure and an honest attempt to understand and satisfy our concerns. Not only did we purchase our first Mini Cooper, but we left feeling that we had joined a fun loving “MINI” family. More

by Jim D. Verified Customer Verified Customer

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Top notch sales and service Working with Otto's for sales and service is always a great experience. Very friendly and willing to work to find the exact car you want. And after Working with Otto's for sales and service is always a great experience. Very friendly and willing to work to find the exact car you want. And after the sale or service visit the team always follows up and stays in touch. I worked with Micheal Dixon who could not be more helpful. I have purchased many cars and worked with many dealers and Mr Dixon and Otto's are among the very best. More

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My experience could not have been any better. Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) w Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) was so helpful. He was able to locate the car that I was looking with just a few phone calls. I had such a good time purchasing my car. Michael was such fun and he seems to treat his clients like they are his friends. Actually I feel that he is a friend we have stayed in touch and our friendship has grown. I actually look forward to service visits. More

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Most fun I’ve had buying a car! My motoring advisor made my car buying process fun and painless! It was so exciting to be able to get frequent updates on the status of my car’s progr My motoring advisor made my car buying process fun and painless! It was so exciting to be able to get frequent updates on the status of my car’s progress. My advisor was in touch with me many times to ensure that I had all of my loan and insurance technicalities in order so that when my car was delivered everything was ready to go. My advisor took the time to thoroughly go over every aspect of the car at delivery so that I was comfortable before leaving the dealership and also followed up with me afterwards to make sure I was enjoying my new ride. More

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Outstanding sales and service I’ve purchased multiple cars from Otto’s MINI and highly recommend them for both sales and service. Appreciate the relaxed and friendly atmosphere. I’ve purchased multiple cars from Otto’s MINI and highly recommend them for both sales and service. Appreciate the relaxed and friendly atmosphere. The team goes above and beyond to deliver an outstanding experience. Michael has continued to stay in touch, which is appreciated. More

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Highly recommended I have purchased 2 Mini’s at Otto’s MINI. I would recommend, without hesitation, both the Sales and Service teams. It was during my most recent purch I have purchased 2 Mini’s at Otto’s MINI. I would recommend, without hesitation, both the Sales and Service teams. It was during my most recent purchase of a 2017 Countryman S All4 that I had the pleasure of working with Michael Dixon. Michael truly provided the most positive of car buying experiences. I would be happy to do business with Michael and Otto’s MINI again. More

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Great Sales experience from a Fellow Englishman! This is the first car I have bought in the US and I was incredibly impressed with the both the customer service skills and knowledge of Michael. I hav This is the first car I have bought in the US and I was incredibly impressed with the both the customer service skills and knowledge of Michael. I have owned classic Minis back in the UK and this is my first 'new' Mini. I bought a used Countryman S All4 and I couldn't be happier with my purchase. It is great to know that for the rest of my life with this car I can be comfortable in bringing it in to Otto's mini for service. Michael is a credit to this company and you will have a great experience buying a car from him! More

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Amazing Staff and Service I purchased my pepper white MCS from Otto Mini in November 2014. My sales representative Michael Dixon did an awesome job throughout the purchase proc I purchased my pepper white MCS from Otto Mini in November 2014. My sales representative Michael Dixon did an awesome job throughout the purchase process. He also provided me with continued service many years after the purchase. I have made numerous referrals to my friends and family about Otto Mini, it’s the place to go! More

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