Michael Dzurnak | Page 2

The dealership is great. We have been buying and servicing vehicles there for many decades. We have been buying and servicing vehicles there for many decades. More

by lawofficesjje Verified Customer Verified Customer

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My Tacoma has close to 200,000 miles on it, and Torrington Toyota has done an excellent job maintaining it, replacing some parts that succumbed to road salt, and all the routine maintenance. The te Torrington Toyota has done an excellent job maintaining it, replacing some parts that succumbed to road salt, and all the routine maintenance. The technicians are very competent, and Nick and Mike in the service department are about as professional as anybody could get. More

by Bill Cox Verified Customer Verified Customer

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Always a pleasure to visit the dealership for service that I have been buying cars since 1992. They treat me very well. They don’t try to sell me anything I don’t need and the work is done right the fi that I have been buying cars since 1992. They treat me very well. They don’t try to sell me anything I don’t need and the work is done right the first time. And if you need help they are there to help! Thank You More

by DAVEGUG924 Verified Customer Verified Customer

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The service manager Larry was tremendous. Master tech Jeffrey was tremendous. They are still working on issues with my car, trying to resolve them. They get things done in a good time period Master tech Jeffrey was tremendous. They are still working on issues with my car, trying to resolve them. They get things done in a good time period. They tell you exactly what they’ve done I would recommend others to Larry and Jeffrey and Mike and the Service team More

by robnyg77 Verified Customer Verified Customer

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As always, good personal attention, and they did the standard service with no delay or complications. standard service with no delay or complications. More

by piperdon96 Verified Customer Verified Customer

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We have always purchased our cars from Torrington Toyota, but have been increasingly frustrated in recent years by the service department. The service reps are smooth talkers, seemingly friendly, but when as but have been increasingly frustrated in recent years by the service department. The service reps are smooth talkers, seemingly friendly, but when asked anything beyond the usual routine, they have no interest in going above and beyond to help customers. I would love to have all my work done there, but every experience has been negative in some way. I keep trying, but alas, we've only been taking it there for the free oil changes my car is "allowed" (one time not given when within 200 miles of the "allowed" date before a long road trip). They are often trying to upsell services, but have limited information on anything else, and are not interested in finding it out. On this recent visit, I had a separate (Bluetooth) issue I asked the rep about when I was dropping it off for an oil change. He told me he had no idea and that there was nothing Toyota could do about that, and that I should look for a YouTube video to help me. When he later handed me my keys and told me I was all set, I asked him if there was anyone else around that might be able to help me with the issue. He said, "No." When I asked further, explaining that I already went through all the Google/YouTube steps, he said, "We do have one guy who is pretty good with stuff like that, but he's away on vacation right now." I asked for his name, thinking I would come back at a later time when he might be around to help me. He said, "His name is T", to which I said, "Oh, T! I know T; he sold us our cars! I saw T inside earlier!" My rep (who may have been named Mike, based on this survey, but I can't be certain) barely acknowledged that T was there and sent me on my way. I proceeded to walk into the sales showroom to patiently wait for T. He came outside to help me and we had the problem solved within minutes. Thank you, T, as always! Service department, my optimistic hope and patience are beginning to run low. More

by vtrees Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ I had an absolutely outstanding experience at Torrington Toyota! This was hands down the best car-buying experience I’ve ever had. A huge thank you to Tee, who was exceptional from start to fini Torrington Toyota! This was hands down the best car-buying experience I’ve ever had. A huge thank you to Tee, who was exceptional from start to finish. He made the entire process smooth, easy, and incredibly fast, with none of the pressure or hassle you sometimes expect when buying a vehicle. Tee was friendly, professional, knowledgeable, and genuinely focused on making sure I was happy with my purchase. I also got a great price and felt like I was treated fairly throughout the entire process. The level of customer service was second to none. If you’re looking for a new vehicle, I highly recommend Torrington Toyota, and definitely ask for Tee. I couldn’t have asked for a better experience and will absolutely be coming back for my next vehicle. Five stars all around! More

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Everyone is very nice and makes you feel welcome. Appreciate the service. They keep you informed Appreciate the service. They keep you informed More

by cwoodin6613 Verified Customer Verified Customer

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Torrington Toyota is one of the best dealerships I have ever worked with. They are the reason that I just purchased my car when my lease ended. It has one of the best service departments and I definitely d ever worked with. They are the reason that I just purchased my car when my lease ended. It has one of the best service departments and I definitely did not want to lose that plus my salesman, Larry, has always been attentive when I had questions and my Venza is one of the best cars I have driven. Why would I lose this place! It is comfortable just like home. Everything I want and need is right at Torrington Toyota!! . More

by laura74 Verified Customer Verified Customer

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Every time I take my RAV 4 to be serviced at Torrington Toyota I find that the staff is knowledgeable , kind, and understands that my time is valuable. Toyota I find that the staff is knowledgeable , kind, and understands that my time is valuable. More

by revheiditruax Verified Customer Verified Customer

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