Michael Ferrara

In the 8 years we’ve been Gates customers, Brian has been very responsive to both routine and challenging service needs. With our most recent service, he was readily open to pursuing a unique solution to a very responsive to both routine and challenging service needs. With our most recent service, he was readily open to pursuing a unique solution to a repair that that had failed several prior attempts. His response certainly built our loyalty and confidence in the Gates customer service. More

by WVBIRD Verified Customer Verified Customer

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The service dept does a great job. The dealership itself is a disappointment. They never have new cars. The dealership itself is a disappointment. They never have new cars. More

by sandtwarren Verified Customer Verified Customer

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We have always been treated with courtesy and respect, by the entire service departments. They are accurate with the information they provide. the entire service departments. They are accurate with the information they provide. More

by ROOKS1145 Verified Customer Verified Customer

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Had a great experience, explained well what was done to the vehicle and great customer service the vehicle and great customer service More

by JCANTU0616 Verified Customer Verified Customer

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The gate Toyota has a good customer service a good working understanding with their customers. However, the GM portion of Gates east of Toyota by Aldi’s has a terrible customer service pay and terribl working understanding with their customers. However, the GM portion of Gates east of Toyota by Aldi’s has a terrible customer service pay and terrible service. More

by Rod Gadson Verified Customer Verified Customer

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The service department staff is always friendly, the always let you know what needs to be done. If the find additional problems they let you know if it's something that needs to addressed right away or always let you know what needs to be done. If the find additional problems they let you know if it's something that needs to addressed right away or if it can wait.. More

by ROOKS1145 Verified Customer Verified Customer

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Your service department is great. Brian always helps me get things right. He’s the only one I will go to as for the cars at the dealership they are limited and sparse. I will never bu Brian always helps me get things right. He’s the only one I will go to as for the cars at the dealership they are limited and sparse. I will never buy a car without test driving at first and the car I was looking at, wasn’t even on the lot. How disappointing. More

by mgelfman0 Verified Customer Verified Customer

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Took my 2023 Corolla in 5000 mile service. The service department broke my front bumper then tried to hide it by just tucking my splash guards on the wrong side of one another. I get a call te The service department broke my front bumper then tried to hide it by just tucking my splash guards on the wrong side of one another. I get a call telling me that they will fix their damage if I pay 800 dollars. This is beyond deceitful. Gates has a horrible service manager who hung up on me. Extremely professional kind of response. Stay as far away from Gates as possible. Very deceitful people across-the-board. Buyer beware! More

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Service department is rough. They just gaslight you and try to get you to believe that the issue you're experiencing (that should be under warranty) isn't real. I will say the buying experience with Mer try to get you to believe that the issue you're experiencing (that should be under warranty) isn't real. I will say the buying experience with Mercedes was quite good. But now I'm stuck getting it serviced there, which is a nightmare. More

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I was told the wait would be "a couple of hours." Throughout the 5 hour wait no one made any attempt to communicate with me or give any updates. Instead of giving up half of my day, ittook my entire Throughout the 5 hour wait no one made any attempt to communicate with me or give any updates. Instead of giving up half of my day, ittook my entire day and zero customer service was given. More

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